Sales Associate – Client Engagement & Sales Location: JaipurJob Type: Full-time, PermanentSalary: ₹30,000 – ₹40,000 per month About Navratan Gems Navratan Gems is a fast-growing online destination for certified, premium gemstones. With a commitment to quality, trust, and customer delight, we offer a refined buying experience for clients across India and globally. We’re now looking for passionate individuals to join our sales team and become a key part of our customer engagement journey. Job SummaryWe are seeking a customer-focused and result-oriented Sales Associate to manage and convert leads into successful sales through multiple communication platforms, including WhatsApp, email, and inbound calls. The ideal candidate should be confident, communicative, and passionate about delivering exceptional customer service in a high-value product environment. Key Responsibilities Engage with prospective clients via inbound calls, WhatsApp, email, and other communication channels.Understand customer needs, offer expert product guidance, and recommend suitable gemstone options.Build trust-based relationships by providing a seamless and personalized buying experience.Proactively follow up with leads to ensure timely conversions and nurture long-term engagement.Coordinate with internal teams (operations and marketing) to support a smooth client journey.Maintain accurate lead tracking and communication updates in the CRM system. Required Skills & Qualifications 0–1 year of experience in sales or client handling (experience in jewelry, luxury, or gemstone industry is a plus).Excellent verbal and written communication skills in English.Confidence in handling clients independently across digital platforms.Basic proficiency in tools such as Excel, email, and WhatsApp Business.Strong interpersonal skills, a positive attitude, and a customer-centric mindset.Willingness to learn and adapt in a dynamic, fast-paced environment.

We are seeking a highly experienced and technically skilled SEO Manager – UI/UX & Backend Optimization to lead our digital growth efforts. The ideal candidate must possess a strong understanding of backend development, UI/UX best practices, and technical SEO, along with the ability to drive organic traffic and search engine visibility. This role demands a well-rounded SEO professional who has successfully led a team and implemented end-to-end SEO strategies—covering technical SEO, on-page, and off-page optimization—while also working closely on development to enhance overall website performance and user experience. Responsibilities: Lead and manage the SEO team, assigning tasks, setting priorities, and ensuring the timely delivery of SEO projects. Design and execute comprehensive SEO strategies to improve search rankings, traffic, and user engagement. Using your web developer skills to implement technical fixes (site speed, crawl errors, structured data, core web vitals). Analyze and optimize website architecture, page structures, and URL configurations for better crawlability and UX. Ensure on-page SEO best practices: keyword research, meta tags, schema markup, image alt tags, internal linking, etc. Oversee off-page SEO initiatives such as link-building, guest blogging, and outreach campaigns. Contribute to and review UI/UX design decisions from an SEO perspective to ensure seamless user flow and optimization. Utilize coding knowledge (HTML, CSS, JavaScript, PHP, or relevant backend tech) to troubleshoot or guide site optimization. Conduct SEO audits, competitive analysis, and performance reporting using tools like Google Analytics, Search Console, SEMrush, Ahrefs, and Screaming Frog. Stay updated on the latest algorithm changes and emerging SEO trends to keep the company ahead of competitors. Requirements: Minimum 3 years of experience as an SEO Team Lead or Manager. Strong technical SEO knowledge with practical experience in optimizing performance, crawlability, and indexing. Backend coding knowledge: HTML, CSS, JavaScript, PHP (or relevant technologies). Understanding of UI/UX principles to ensure SEO aligns with user-focused design. Hands-on experience with CMS platforms like WordPress, Shopify, or custom CMS. Proven ability to manage cross-functional teams, assign tasks, and monitor performance. Experience with major SEO tools: Google Analytics, Google Search Console, SEMrush, Ahrefs, Screaming Frog, etc. Excellent analytical, reporting, and communication skills—must be able to explain strategies clearly to both tech and non-tech teams. Ability to work independently and lead projects from planning to execution. Show more Show less

Job description Navratan.com is a leading global platform in the certified gemstone e-commerce space. With a legacy of trust and quality, we cater to clients across India and international markets seeking authentic, astrologically aligned gemstones. As we scale our team and structure, we’re looking for a seasoned Sales Traine r to help streamline our sales function, boost conversions, and coach our team for high-ticket gemstone sales. Role Objective: To build, implement, and train the team on a scalable and repeatable sales system that can convert international and domestic leads for high-value gemstone purchases. Key Responsibilities Design and implement a scalable sales system including inbound, outbound, WhatsApp, call, and email flows for both domestic and international clientele. Create a comprehensive Sales Playbook covering scripts, objection handling, rebuttals, and luxury buyer psychology. Conduct live and recorded training sessions, sales roleplays, and weekly call audits. Provide personalized 1-on-1 coaching with performance reviews and call feedback. Develop performance tracking templates for sales KPIs, lead status, and call quality. Document SOPs, CRM structures, and training decks; help automate repetitive sales processes. Collaborate with Sales Head and Management to identify team development needs and address skill gaps. Monitor lead-to-close conversion rate and drive improvements through structured training programs. ✅ Required Skills Strong knowledge of sales psychology, objection handling , and emotional selling for high-ticket products. Hands-on experience with CRM design , digital sales funnel creation, and KPI tracking systems. Proven ability to coach teams , conduct call audits, and develop role-based training modules. Have 3-5 yrs of experience. Proficient in creating SOPs , sales scripts , and structured sales processes. Excellent communication in English and Hindi , with the ability to mentor across experience levels. Experience in luxury sales sectors like jewelry, real estate, or premium services (preferred). Show more Show less

Company Overview: Navratan.com is a global leader in certified gemstone e-commerce. We serve premium domestic and international clients through a trusted, performance-driven platform. As we expand our digital footprint, we're seeking a strategic and technically skilled Digital Marketing Manager to drive paid campaign performance, improve website experience, and lead a results-oriented marketing team. Role Objective: To plan, execute, and optimize performance marketing campaigns (Google Ads, Meta Ads), ensure SEO & UI/UX best practices across platforms, and guide the marketing team to meet traffic, lead generation, and revenue targets. Key Responsibilities: Performance Marketing (Google Ads & Meta Ads): Plan, execute, and optimize paid campaigns across Google Ads, Meta (Facebook/Instagram), and YouTube. Create remarketing funnels, custom audiences, and lookalike targeting. Monitor keyword trends, ad relevance, A/B testing, and landing page optimization. Website Development & UI/UX Optimization: Use your developers/designers skills to improve site performance and conversion flow. Implement tracking pixels, heatmaps, UTM structures, and event triggers. Experience with Shopaccino, WordPress, and backend coding (HTML, CSS, JS, PHP). SEO & Organic Growth: Oversee SEO (technical, on-page, off-page) with the team. Ensure page speed, mobile responsiveness, and schema implementation. Monitor rankings and traffic using tools like Google Analytics, Search Console, SEMrush, and Ahrefs. Team Leadership & Collaboration: Manage and mentor a team of digital executives, SEO executives, and writers. Allocate weekly tasks, run performance reviews, and ensure deadlines. Prepare reports and insights for the management team with data-backed strategies. Required Skills & Qualifications: 3+ years of experience in digital marketing with proven team management. Proficient in Google Ads, Meta Ads, YouTube Ads, and PPC strategy. Knowledge of Shopaccino, WordPress, and performance tracking tools. Working understanding of HTML, CSS, JavaScript, or PHP for technical coordination. Strong grasp of SEO fundamentals, Google Analytics, Search Console, and paid media reporting. Excellent communication and leadership skills. Strategic mindset with attention to KPIs and ROI. Job Types: Full-time, Permanent Pay: 50,000.00 - 100,000.00 Show more Show less

We are looking for an MIS Executive (App Script Expertise) to manage data, develop reports, automate processes, and provide insights to support business operations. The ideal candidate should have 3-5 years of experience in MIS, be proficient in Advanced Excel, Macros, and BI tools (Power BI, etc.) , and have strong analytical and problem-solving skills. Key Responsibilities (KRAs): 1. Advanced Data Management & Reporting Collect, clean, and analyze data from multiple sources to generate actionable insights. Develop and maintain daily, weekly, and monthly reports using Excel, Google Sheets, or Power BI, Ensure data accuracy, consistency, and security in all reporting processes. 2. Process Automation & Optimization (JavaScript & App Script) Develop automated dashboards, reports, and templates for improved efficiency. Use Power Query, VBA, and App Script to streamline data processing. Identify process improvement opportunities and implement automation to reduce manual efforts. ( App Script) Develop custom automation scripts using Google App Script for Google Sheets & G Suite applications. Use JavaScript to create web-based tools and automate workflows. Optimize existing Excel VBA macros and migrate them to Google Sheets automation . 3. Database Management & System Optimization Manage and optimize databases to support business intelligence and decision-making. Maintain and update MIS tools for seamless data flow. Ensure data governance and security compliance . 4. Stakeholder Collaboration & Documentation Act as a bridge between IT and Operations to meet MIS requirements. Train and mentor junior MIS executives on best practices and automation techniques. Maintain documentation and SOPs for all MIS processes and reporting tools. Required Skills & Qualifications: Bachelor’s/Master’s degree in IT, Computer Science, Business Analytics, or related fields. 3-5 years of experience in MIS, data analytics, or business intelligence. Proficiency in Excel (Advanced), Power BI, and Google Sheets . Strong proficiency in JavaScript, Google App Script, and SQL . Experience with automation tools (VBA, App Script, Power Query, etc.) . Strong analytical, problem-solving, and data visualization skills .. Excellent communication and stakeholder management skills .

Job description Role Overview: We are seeking a results-driven Team Lead - Business Development with team-leading experience to help drive revenue growth, strengthen client relationships, and manage a high-performance team. The ideal candidate should possess a strong understanding of B2C sales strategies, team leadership, and a passion for luxury and fine gemstones.Key Responsibilities: Identify and develop new business opportunities across online and offline channels. Build and maintain strong relationships with domestic and international clients. Lead, mentor, and motivate a team of business development executives or sales representatives. Analyze market trends and customer behavior to refine outreach strategies. Set sales targets, track KPIs, and ensure the team meets performance metrics. Collaborate with marketing, operations, and customer service to ensure a seamless client experience. Represent the brand at industry events, exhibitions, and customer meetings. Prepare and deliver reports and forecasts to management. Required Skills & Qualifications: 5 years plus of experience in business development, sales, or client relationship management. At least 2 years of team management or team leadership experience. Strong communication, negotiation, and interpersonal skills. Experience in the gems, jewelry, luxury, or e-commerce sector preferred. Ability to thrive in a target-driven and dynamic environment. Proficiency in CRM tools and MS Office Suite. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹70,000.00 per month

Role Overview: We are seeking a results-driven Team Lead - Business Development with team-leading experience to help drive revenue growth, strengthen client relationships, and manage a high-performance team. The ideal candidate should possess a strong understanding of B2C sales strategies, team leadership, and a passion for luxury and fine gemstones.Key Responsibilities: Identify and develop new business opportunities across online and offline channels. Build and maintain strong relationships with domestic and international clients. Lead, mentor, and motivate a team of business development executives or sales representatives. Analyze market trends and customer behavior to refine outreach strategies. Set sales targets, track KPIs, and ensure the team meets performance metrics. Collaborate with marketing, operations, and customer service to ensure a seamless client experience. Represent the brand at industry events, exhibitions, and customer meetings. Prepare and deliver reports and forecasts to management. Required Skills & Qualifications: 5 years plus of experience in business development, sales, or client relationship management. At least 2 years of team management or team leadership experience. Strong communication, negotiation, and interpersonal skills. Experience in the gems, jewelry, luxury, or e-commerce sector preferred. Ability to thrive in a target-driven and dynamic environment. Proficiency in CRM tools and MS Office Suite.

Role Overview: We are seeking a results-driven Team Lead - Sales Associate with team-leading experience to help drive revenue growth, strengthen client relationships, and manage a high-performance team. The ideal candidate should possess a strong understanding of B2C sales strategies, team leadership, and a passion for luxury and fine gemstones. Key Responsibilities: Identify and develop new business opportunities across online and offline channels. Build and maintain strong relationships with domestic and international clients. Lead, mentor, and motivate a team of business development executives or sales representatives. Analyze market trends and customer behavior to refine outreach strategies. Set sales targets, track KPIs, and ensure the team meets performance metrics. Collaborate with marketing, operations, and customer service to ensure a seamless client experience. Represent the brand at industry events, exhibitions, and customer meetings. Prepare and deliver reports and forecasts to management. Required Skills & Qualifications: 5 years plus of experience in business development, sales, or client relationship management. At least 2 years of team management or team leadership experience. Strong communication, negotiation, and interpersonal skills. Experience in the gems, jewelry, luxury, or e-commerce sector preferred. Ability to thrive in a target-driven and dynamic environment. Proficiency in CRM tools and MS Office Suite.