Sales Team Lead

Job Summary

At Careerline Academy, we are redefining education by making high-quality learning accessible and impactful. As a Team Lead, you will play a crucial role in guiding and managing a team to deliver exceptional learner experiences, ensure operational excellence, and support our mission of transforming education through technology.

You will supervise daily activities, motivate your team, and ensure goals are met efficiently while maintaining the highest standards of service for our students and partners.

Key Responsibilities

• Provide clear leadership, direction, and day-to-day support to the team.
• Plan, assign, and monitor work to ensure high-quality service delivery to learners.
• Conduct regular team meetings to share updates, clarify goals, and resolve challenges.
• Support recruitment, onboarding, and training of new team members.
• Track team performance against key metrics (e.g., student satisfaction, course completion rates).
• Serve as the first point of escalation for student issues, ensuring swift and effective resolution.
• Foster a learner-centric and collaborative culture within the team.
• Identify and recommend process improvements to enhance efficiency and learner experience.
• Ensure adherence to Careerline Academy’s policies, quality standards, and compliance requirements.
• Collaborate with other departments (Academic Content, Tech, Sales, Marketing) to align on goals and deliver seamless service.

Qualifications

• Bachelor’s degree in Education, Business, Management, or related field.
• Minimum 2–4 years of experience in EdTech, education services, or a related industry.
• Prior experience in team leadership, supervision, or mentoring roles preferred.
• Strong understanding of learner needs and the EdTech landscape.
• Excellent communication and interpersonal skills.
• Ability to motivate, coach, and develop team members.
• Organized, detail-oriented, and capable of managing multiple priorities.
• Proficiency in using learning management systems (LMS), CRM tools, and other EdTech platforms is a plus.

Key Competencies

• Leadership and team-building
• Learner-centric mindset
• Problem-solving and decision-making
• Adaptability and resilience
• Accountability and ownership
• Collaboration and communication

Why Join Careerline Academy?

• Be part of an innovative EdTech company committed to empowering learners and transforming education.
• Work in a supportive, collaborative, and mission-driven environment.
• Opportunities for professional growth and continuous learning.
• Flexible work options and employee-friendly policies.

How to Apply

Interested candidates can email their resume and a brief cover letter to hrdepartment@careerlineacademy.com. We look forward to hearing from you!