Sales Team Lead

As a Sales Team Leader at Exporters Worlds, you will play a crucial role in leading and supporting a team of B2B sales/service executives handling international clients. Your responsibilities will include monitoring daily team performance, ensuring KPI achievements, conducting training sessions, managing escalations, preparing performance reports, collaborating with management for process improvement, and coordinating with internal departments for seamless client delivery. Key Responsibilities: - Lead and support a team of B2B sales/service executives handling international clients - Monitor daily team performance and ensure KPI achievements - Conduct regular training, coaching, and feedback sessions - Manage escalations and ensure high client satisfaction - Prepare and analyze performance reports (leads, closures, etc.) - Collaborate with management for process improvement and team development - Coordinate with internal departments to ensure seamless client delivery Qualifications Required: - Minimum 1-2 years of experience as a Team Leader in an International voice process within B2B portals or import-export domains - Strong background in B2B sales (Import/Export) - Excellent communication skills in English (spoken and written) - Prior experience working with International clients and time zone coordination - Proficiency in MS Office, Google Sheets, and reporting tools - Strong leadership, motivational, and performance management skills - Willingness to work during International business hours (night shift) Exporters Worlds is a leading B2B marketplace that connects businesses globally across import-export industries. Our platform provides reliable support to clients looking to reach new markets with a commitment to excellence. We offer competitive industry-aligned salary, performance incentives, executive dinner allowance for night shifts, growth opportunities, career advancement, and a collaborative and supportive work environment. Join us in our international expansion and be a part of our dynamic leadership team.,