Assistant Team Lead

Job Description

Job Title: Assistant Team Leader – (International B2B) Working Days: Monday – Friday Schedule: Night Shift (8:00 PM – 5:00 AM IST) Location: Kanpur, Uttar Pradesh, India (On-site) Job Type: Full-Time Compensation: Based on experience and profile Experience Level: Mid-Senior Level About Us :- Exporters Worlds is one of the leading B2B marketplaces, connecting businesses globally across import-export industries. Our platform helps clients reach new markets with reliable support and a commitment to excellence. We're now expanding our international operations and looking for a driven professional to join our leadership team. About the Role :- We are hiring an Assistant Team Leader (ATL) for our international voice process with a focus on B2B sales and client service. This role is ideal for someone with strong leadership skills, proven experience in B2B environments, and the ability to thrive in a fast-paced, target-driven setting. Key Responsibilities :- Lead and support a team of B2B sales/service executives handling international clients Monitor daily team performance and ensure KPI achievements Conduct regular training, coaching, and feedback sessions Manage escalations and ensure high client satisfaction Prepare and analyze performance reports (leads, closures, etc.) Collaborate with management for process improvement and team development Coordinate with internal departments to ensure seamless client delivery Requirements :- Minimum 2 years of experience as an ATL in a International voice process within B2B portals or import-export domains Strong B2B background in sales (Import/Export) Excellent communication skills in English (spoken and written) Prior experience working with International clients and time zone coordination Proficiency in MS Office, Google Sheets and reporting tools Strong leadership, motivational, and performance management skills Willingness to work during International business hours (night shift) What We Offer :- Competitive industry-aligned salary + performance incentives Executive dinner allowance for night shifts Growth opportunities and career advancement Collaborative and supportive work environment Inclusive culture with a strong focus on women empowerment in leadership Apply Now - Email: hr@exportersworlds.com Phone: +91 8299157246 Show more Show less