Sales Support Associate

Job Overview:

The Sales Support Associate supports our sales and technical teams by managing quotations, processing orders, coordinating project documentation, and maintaining customer data. You’ll be the central link between customers and internal departments, ensuring that every project runs efficiently and meets client expectations. 

Experience

Location

Responsibilities :

1.Quotation & Cost Management

• Prepare and issue project quotations tailored to customer requirements
• Manage the quotation lifecycle (tracking, revisions, approvals)
• Conduct detailed cost analysis for quotations and projects
• Maintain and update quotation worksheets and documentation

2.Order & Project Administration

• Process order confirmations and prepare sales order documents
• Coordinate with design/engineering teams to ready project drawings
• Manage enquiry data and integrate into project planning

3.Sales Coordination & Support

• Act as liaison between customers and internal sales/technical teams
• Ensure customer requirements are captured, executed, and reflected in systems
• Provide back-office support to the sales team

4.Customer Acquisition & Data Management

• Acquire new customers and maintain customer records (portal/data systems)
• Monitor, analyse, and report on customer data and enquiries

5.Training & Process Implementation

• Develop and implement training programs (for sales, quoting tools, processes)
• Standardize processes to improve efficiency and consistency

Key Skills and Qualifications

• Diploma or equivalent bachelor's degree is preferred.
• Previous min 3 years experience in a quotation management, order/project administration and sales support role.
• Excellent verbal communication and active listening skills.
• Proficiency with NetSuite, ERP systems and basic computer software (e.g., Microsoft Office).