Msi Services

MSI Services Pvt. Ltd. is currently hiring for the role of Sales Support Associate" for our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners. Summary : As a Sales Support Associate in a semi voice process, you will be responsible for processing customer orders efficiently and accurately. This role involves a combination of phone and email support, requiring strong communication skills and attention to detail. You will work closely with various departments to ensure customer satisfaction and timely delivery of products. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Accurately process customer orders received via phone, email, or other channels. • Handle customer inquiries and provide support through both voice and non-voice channels, ensuring a high level of customer satisfaction. • Collaborate with warehouse, logistics, and other teams to ensure timely order fulfillment and delivery. • Address and resolve any issues or discrepancies related to orders, shipments, or returns. • Maintain accurate records of all customer interactions, orders, and transactions in the system. • Ensure all orders are processed in compliance with company policies and procedures. • Generate and analyze reports related to order fulfillment metrics and performance. Desired Candidate Profile 1-3 years of experience in order fulfillment, customer service, or a related role. Basic understanding of logistics and supply chain processes. Excellent communication skills (both verbal and written). Strong attention to detail and organizational skills. Ability to multitask and work in a fast-paced environment. Problem-solving skills and the ability to handle challenging situations. Proficient in Microsoft Excel and other Office applications. Interested candidates can share their Cv's to krithika.p@msisurfaces.com

About MSI SERVICES PVT LTD MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees. We plan to grow further and offer best in class Employee Benefits. For more details visit our website http://www.msiservices.in/ If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility. MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - " Associate - CSR " within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners Summary: The Sales Support team in India is tasked with overseeing and improving both sales and customer Support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES : Answering inbound calls for B2B customers. Dialing outbound calls for lead generation or sales support. Handling chat queries and providing email support. Keeping up-to-date with product knowledge and industry trends. Resolving customer complaints and ensuring customer satisfaction. Perform additional duties as required and or requested Desired Candidate Profile Minimum of 1 to 4 years of experience in INTERNATIONAL VOICE PROCESS The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders. The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible. The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional). Strong attention to details and Good follow up skills. Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution. Flexible to night shifts is mandatory.

About MSI SERVICES PVT LTD MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT ITES services to MSI USA and has its India office in Vasant Nagar, Bangalore, India with 750+ employees. We plan to grow further and offer best in class Employee Benefits. For more details visit our website http://www.msiservices.in/ If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the United States and Canada. For more details visit our website - https://www.msisurfaces.com/ MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - Associate II- Product International within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments. Summary : The Product Team initiates operations with comprehensive inventory planning and forecasting, progressing seamlessly into transactional processes such as generating purchase orders and managing the creation of receipts for goods. This dynamic team is also responsible for handling the introduction of new SKUs and producing a variety of analytical reports related to inventory management. Duties and Responsibilities: Manage forecasting and replenishment planning for all LVT categories. Support the bi-weekly review and upload process for major LVT sub-categories (Rigid Core, Dryback, HRC, Woodhills, W Series, Trims, Adhesives, Underlayment). Participate in weekly system PO validation (approve/reject). Track purchase orders to identify and flag potential inventory delays or gaps. Provide warehouse allocation instructions to vendors upon material readiness. Proactively follow up with stakeholders on PO status, escalating delayed orders. Own the end-to-end process for LVT sample orders, coordinating with Marketing and sample logistics. Maintain routine reports and trackers to keep stakeholders informed. Assist Big Box teams with tracking and providing updates on open orders. Serve as the key inventory point of contact, promptly and constructively escalating critical blockers or risks to the Category Lead. Desired Candidate Profile Good verbal and written communication skills Proficiency in excel and powerpoint presentation Good Interpersonal skills Atleast 2-3 years on experience in MSI team (especially PO processing) Willingness to deep dive into various processes and gain knowledge Highly Organized and detail oriented

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role Inventory Planning and Replenishment Analyst within our Business operations in Bangalore. Roles and Responsibilities : 1. Use current and historical shipment information, market trends and POS data to develop demand plans and execute inventory buys. 2. With internal sales and operations team to develop specific forecasts down to the sku-level, and anticipate changes which can impact planning 3. Identity capacity or inventory constraints, and communicate any potential lead times issues or forecast adjustments to operations and account managers. 4. Solve problems as they arise, conduct ad-hoc analysis as needed, and may provide recommendations to current operational procedures. 5. Understand business dynamics and deliver periodical, in depth analysis of Purchase, Sales and Inventory management functions under various parameters. 6. Continue to evolve and adapt reporting systems and processes, take advantage of automation. 7. Perform additional duties as required and or requested 8. Responsible for meeting SLAs of the team assigned and takes ownership of the process 9. Communicates with the Business units on regular updates and requests 10. Train & mentor team members Desired Candidate Profile 1. Bachelor"s degree in Operations, Supply Chain, Logistics, Finance or a related field 2. 2-3 years of experience in a forecasting/planning analyst role 3. A clear understanding of measurements which could include: sales, Inventory weeks on hand, weeks of supply, etc. and how to positively impact these metrics 4. Excellent and timely cross functional communications across teams 5. Flexible and adaptive to changing priorities 6. Excellent in Microsoft excel 7. Strong in analytical and problem-solving skills 8. Knowledge on Business, Process and pro-activeness 9. Excellent verbal and written communication 10. Flexible to Work from Office 11. Open to short term overseas business travel 12. Candidates with a valid US visa is a plus

About MSI SERVICES PVT LTD MSI Services Pvt. Ltd is a subsidiary of MS International Inc. (USA), providing sourcing and backend operations based out of Bangalore. MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 25 distribution centers across the United States and Canada. For detail visit our website http://www.msiservices.in/ If you enjoy working in an entrepreneurial results oriented environment that values teamwork, innovation, and taking initiative, MSI is the right place for you. MSI values adaptability, hard work, education, customer service, knowledge based analytics and technology. Having grown over ten times in size in the last ten years, MSI is seeking individuals looking for a long term career and upward mobility. MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - Associate - Training Facilitator within our business operations in Bangalore, India. Roles and Responsibility Orientation for New Hires 2 Day process where we explain MSI history, Overview, BPO processes & Basic Business Communication and customer service trainings Assessment for new hires to evaluate their understanding on the orientation given – conducted after a week of on- boarding & uploading the assessment under their training log Maintaining the Training portal by creating training items, uploading training content & cleanup of training items. Creating and maintaining the process manuals for all BPO teams Coordinating & creating cross trainings within MSI BPO Teams. Creating, Assigning & Coordination of Refresher Trainings, Product based, Customer service & Other Trainings Work on Content development and maintaining of various aspects of the business such as MSI Services website & Internal MSI BPO links (Process & Contact List, Reporting Time & MSI BPO Events Calendar) Perform additional duties as required and or requested. Desired Candidate Profile Graduate / Post graduate in any discipline with overall 1-2 years of experience in delivering training Strong attention to detail and has ability to learn quickly. Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc. Excellent written and verbal communication skill must be able to create content and prepare reports Ability to work independently and in a team environment. Demonstrate sound work ethics. Flexible to work in shifts

Role & responsibilities Design and develop ERP training materials such as eLearning modules, ILT decks, user manuals, job aids, and simulations. Collaborate with ERP consultants, internal SMEs, and process owners to translate technical workflows into learner-friendly content. Create end-user learning journeys that cover pre-implementation, go-live, and post-implementation phases. Use instructional design tools (e.g., Articulate 360) to develop engaging and interactive learning modules. Coordinate with the Change Management and L&D teams to ensure consistent and timely training rollout aligned with ERP deployment timelines. Leverage platforms like Whatfix or similar digital adoption tools to embed contextual learning into ERP systems. Apply multimedia tools to create high-quality videos, animations, and voiceovers; ensure clear audio encryption and editing standards are met. Review and improve content based on learner feedback and training effectiveness data. Ensure adherence to branding, tone, and instructional quality standards. Maintain version control and documentation across all training resources and platforms. Preferred candidate profile Proven experience in instructional design, particularly for ERP systems (SAP, Oracle, Microsoft Dynamics, etc.). Strong knowledge of tools including Whatfix (or similar), Articulate 360, Canva, video editing software, and audio encrypting tools. Ability to simplify complex business processes for end-user comprehension. Working knowledge of HTML, JavaScript, or basic programming is a plus. Proficient in MS Office Suite, eLearning authoring tools, and multimedia production tools. Strong visual storytelling skills and understanding of adult learning principles. Effective communication, stakeholder management, and project coordination abilities. High attention to detail and ability to work independently with minimal supervision. Strong organizational and time-management skills with the ability to meet tight deadlines.

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of Service Development Head within our business operations in Bangalore, India. Job Summary: Experienced senior leader with over 15 years in Shared Services and Global Capability Centers, driving strategic alignment, operational efficiency, and cost optimization. Proven track record in leading cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions. Adept at stakeholder management, especially with U.S.-based leadership, ensuring service excellence through strong governance and collaboration. Skilled in building high-performance cultures, managing global teams, and implementing scalable processes. Brings strong business acumen, ERP expertise, and a hands-on leadership approach in dynamic, multi-shift environments. Qualifications & Experience : 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments, with 7+ years in senior leadership roles. Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT. Proven experience in building, scaling, and transforming shared services or global capability centers. Experience in stakeholder management, preferably with US-based teams and leaders. Strong business acumen with an ability to influence and drive results across geographies. Excellent leadership, communication, and conflict resolution skills. Bachelors Degree in Business, Finance, or Engineering; MBA or equivalent preferred. Preferred Attributes: Experience managing teams across multiple shifts, including night operations. Familiarity with ERP and automation tools (e.g., Oracle, SAP, ServiceNow, RPA tools). Demonstrated ability to operate at both strategic and tactical levels. High resilience, problem-solving ability, and decisiveness in ambiguous environments. US visa and travel history to US / CAN or other GCCs in Europe If you are interested, Please share your resume to 'akhil.k@msisurfaces.com' Thanks & Regards Akhil K HR Recruiter II Email: akhil.k@msisurfaces.com

Role & responsibilities Manage cab scheduling and operations for 350+ employees Plan, review, and adjust cab schedules finalized by operators Track and analyze cab utilization Send daily and weekly reports on usage and performance Coordinate US domestic flight and hotel bookings (advantageous) Communicate proactively with operators and drivers to confirm schedules and address any delays or route issues. Handle on-the-fly changes such as rerouting or rescheduling due to traffic, absence, or emergencies Resolve transportation issues such as missed pickups, driver no-shows, or route deviations promptly Preferred candidate profile Experience in cab coordination preferred. Strong organizational and attention to detail skills. Excellent communication and problem-solving abilities. Knowledge of travel regulations and visa requirements. Cost management and optimization mindset. Ability to work well in a team.

Lead, mentor, and manage a team of inventory transfer associates. Ensure team performance aligns with company standards and goals. Provide training and development opportunities for team members. Oversee the transfer of inventory between branches, ensuring accuracy and timeliness. Coordinate with branch managers and other departments to streamline inventory processes. Monitor inventory levels and resolve discrepancies. Maintain clear and effective communication with all stakeholders, including team members,branch managers, and senior management. Prepare and present regular reports on inventory transfer activities. Identify areas for improvement in inventory transfer processes and implement effective solutions. Ensure compliance with company policies and procedures. Perform additional duties as required and/or requested. Desired Candidates profile Should be a Graduate or above with about 6to 8 years of experience in a QA/QC for any transaction based process, specialization in the Order Management is preferred. The Candidate should have an ability to multi-task, prioritize and be open to learning new tasks. The candidate must be good with numbers and should know MS-Excel usage with standard use of excel functionality. The Candidate should be a quick learner and must be able to switch between tasks. The incumbent must have a logical approach must be curious by nature. The Candidate should have the ability to focus on the business policies with attention to detail and quality of service. The candidate must have excellent PC skills with a decent typing speed and should be we'll versed with MS Outlook. Must be flexible with night shift and be prepared to take ownership of the task assigned with minimal supervision. Role: Assembly Line Operator Industry Type: BPM / BPO Department: Production , Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Operations, Maintenance & Support Education UG: Any Graduate PG: Any Postgraduate

Support MSI s Manager of Social Impact in executing and managing MSI s Social Impact initiatives, both in the US and in India. Engage with existing NGO partners, monitor and audit their programs; provide insights based on ground-level observations. Manage the employee-volunteering program in MSI Bangalore. Support the end-to-end NGO partner onboarding process in coordination with the Manager of Social Impact. Ensure compliance with our Social Impact norms, NGO funding utilization, and compile Quarterly, Annual Reports etc. Identify new avenues for MSI India to give back to local communities. Review grant proposals from potential grantees and provide feedback to the Manager. Develop new partnerships with other foundations to explore areas of mutual interest and collaboration with the goal of increasing the scope of MSI s social impact. Perform additional duties as required and or requested. Qualification Requirements: Bachelor s degree (B.A.) in Social Work, Public or Business Administration, Public Health or a related field from a four-year college or two to four years of related experience and/or training. Graduate degree in development sector or related field preferred; experience in philanthropy and/or non-profit organizations required. Must have a knowledge of NGO sector with a focus on education, vocational training and public health. Research and impact assessment experience and budget management is required. Must be experienced Microsoft PowerPoint, Word and Excel and must be experienced in generating reports for the management. Must be able to learn, understand, and apply new technologies with ability to understand the basic data quality principles and practice. Desired Skills: Good communication and people skills. Confidence and motivation to work toward targets. Ability to work with c-suite executives. Ability to work well alone or within a team. Demonstrated aptitude for problem solving. Role: Customer Success Associate Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate

Ability to read construction blue prints, architectural drawings and spec Experience with take offs, shop CAD drawings cost estimation for Stone and tile Create shop drawings from architectural drawings High level of efficiency exceptional organizational skills Strong attention to details Collaborations skills - updating and collecting information and keeping everyone updated Exceptional Organizational skills Candidates preferred with experience in Bluebeam Revu Ability to work in fast-paced environment and multitask Desired Candidate Profile: Bachelor s degree 2 years of relevant experience Excellent verbal and written communication skills Good knowledge on Microsoft word, excel and presentation Should be a quick learner and has the ability to adapt Perform additional duties as required and or requested Role: Other Industry Type: BPM / BPO Department: Other Employment Type: Full Time, Permanent Role Category: Other

Oversee the Flooring Sales Account for Home Depot, with a focus on Porcelain/Ceramic Tiles. Analyze data to provide valuable insights for decision-making, reporting to the Sales Director or Team Leader. Collaborate closely with Home Depot to manage Assortments and Planograms effectively. Take charge of project onboarding and ensure the timely achievement of all project milestones. Prepare a variety of presentations, including comp shop exercises, weekly sales reports, and Product Line Review insights. Coordinate the submission of host order sheets and the receipt of purchase orders. Desired Candidate profile A graduate or postgraduate degree in any field, with a minimum of 3-4 years of experience in an international process (Night Shift). Possess a keen attention to detail and the ability to quickly acquire new skills. Demonstrate strong analytical capabilities and advanced proficiency in Microsoft applications, particularly Excel and PowerPoint. Exhibit excellent written and verbal communication skills, including content creation and report preparation. Able to work both independently and as part of a team. Display a strong commitment to ethical work practices. Willingness to work during night shifts. Role: Sales Support & Operations - Other Industry Type: BPM / BPO Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate PG: Any Postgraduate

Do quality check of materials as per purchase order at supplier factories for Stone Polymer Composite (SPC). Visit supplier factories to check production cycle and update management on dispatch schedules, manufacturing delays, documentation and other related processes. Ensure that material is shipped timely from the supplier factory. Act as a bridge between Bangalore office and supplier factory by ensuring smooth communication Desired Candidate Profile 1. Minimum 1-2 years of work experience as QA or QC 2. Good in MS office and should know MS Excel. Should be able to create inspections reports and email to management. 3. Should be a fast learner. 4. The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible. 5. The candidate must have excellent interpersonal and communication (verbal written) skills. 6. Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills. 7. Strong attention to detail and Good follow up skills. 8. Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution 9. Good communication and presentation skills are required 10. Willing to travel locally as required. 11. The candidate must be willing to relocate to Silvassa/BhiladMSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of Planner within our business operations in Silvassa/Bhilad, Gujarat, India. Role: Industrial Engineer Industry Type: BPM / BPO Department: Production , Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Engineering

The Product Team initiates operations with comprehensive inventory planning and forecasting, progressing seamlessly into transactional processes such as generating purchase orders and managing the creation of receipts for goods This dynamic team is also responsible delivering project drawings and quotes within agreed SLA and for handling the introduction of new SKUs and producing a variety of analytical reports related to inventory management ESSENTIAL DUTIES AND RESPONSIBILITIES : Project Planning and Coordination: Assist in defining project scope, goals, and deliverables. Develop detailed project schedules and work plans. Coordinate project team meetings and maintain project documentation. Cost Estimation: Prepare detailed and accurate cost estimates for construction projects, including materials, freight, and other related expenses. Analyze project drawings, specifications, and other documentation to prepare comprehensive cost estimates. Collaborate with vendors, sales teams, and other project stakeholders to refine and adjust estimates as needed. Vendor and Contractor Coordination: Assist in the procurement process, including soliciting bids, negotiating contracts, and managing vendor relationships. Oversee to ensure project timelines are met. Documentation and Reporting: Maintain accurate project records, including contracts, change orders, and financial documents. Prepare regular progress reports and updates for project stakeholders. Qualifications: Bachelor s degree in Construction Management, Civil Engineering, Architecture, or a related field. 4+ years of experience in project management and/or estimating within the construction industry. Strong understanding of construction processes, materials, and cost estimating techniques. Skills and Competencies: Proficiency in project management software (e.g., MS Project, Primavera, Jira, SharePoint) and estimating software (e.g., AutoCAD, Bluebeam, Revu). Excellent Leadership, analytical and problem-solving skills. Strong organizational and time management abilities. Effective communication and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Additional Requirements: Valid Indian Passport and preferably a US Visa and the ability to travel as needed. Ability to work flexible hours, including evenings and weekends, when necessary. Role: Billing / Planning Engineer Industry Type: BPM / BPO Department: Construction & Site Engineering Employment Type: Full Time, Permanent Role Category: Construction Engineering Education UG: Any Graduate PG: Any Postgraduate

Lead continuous improvement efforts to build a best-in-class end-to-end order fulfilment process. Uphold a high level of customer satisfaction by listening to stake holders, warehouse teams, addressing concerns, resolving issues, and providing exceptional service throughout the order fulfillment journey. Support business objectives by working with sales and operations team to fulfill customer needs Collaborate closely with the sales and warehouse teams to prioritize and schedule orders. Identify opportunities for process improvements within the order fulfillment workflow. Implement standard work and process excellence Take ownership of customer centric culture by reinforcing positive and respectful relationships with both internal and external partners Developing and managing performance goals and objectives to exceed customer expectations through timely execution, accuracy, and quality. Collaborating with the Senior Leadership team to establish and maintain quality control standards while ensuring all issues are escalated appropriately, along with recommendation and/or resolution status. Proactively identifying and leading process improvement initiatives, including collaborating with the technology team to give feedback and drive improvements. Clearly communicating policies to team members and acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed. Responsible to develop and maintain an on-boarding training program and regular refresher training for team and new hires on processes (updated) and SOPs. Perform additional duties as necessary to increase team capacity and maintain performance, working with senior staff; and other duties as directed by Senior Manager. Desired Candidate Profile: Bachelors / Master Degree with a minimum of 5+ years of experience in Order Fulfilment, Supply Chain and Team management. The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders. Growing leader with the capacity to expand scope and responsibility, and are willing to put in the work to earn it. Strong verbal and written communication skills Strong understanding that data rules, and are comfortable with conducting analytics to make recommendations and decisions. Self-starter that does not wait to be told what to do. Have a long-term perspective and value right over fast, considering the company s growth in every action. 8. The ability to deal with ambiguity and make recommendations in order to determine the path forward. Extreme Ownership: The ability to work autonomously and generate results. 10. Flexible Schedule. A Creative Problem Solver: The ability to solve problems that haven t been faced before. Accountability of Others: Willing to hold people accountable, including self, and take appropriate action to protect the business. Communicator: The ability to communicate effectively and efficiently with appropriate tact Role: Assistant Manager Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate

Head the existing line of business and manage the Assistant Managers/Managers in the respective department Develop and maintain strong relationships with Branch leaders, Sales directors, Operations supervisors, and other leaders in the corporate team Generate and implement efficient Inventory fulfillment and replenishment strategies with accurate and timely deliveries Communicate between the Regional and National Product teams to ensure all the scenarios are reviewed and incorporated to ensure effective inventory planning Research and forecast shifts in the negotiating power of vendors such as trucking companies Lead the team and implement effective KPI s and metrics to ensure quality and efficiency Strive to simplify each task for efficiency by use of necessary tools and process re-engineering Ensure effective implementation of company policies that promote a healthy work environment Collaborate with human resources to meet and drive MSI Culture at all levels Commit to team development and ensure there is effective collaboration, learning, and best practices sharing. Identifying Team requirements for training and up-skilling and providing the necessary knowledge for them to work efficiently. Be equipped and poised to take interviews and conduct semi-annual and annual performance reviews. Desired Candidate profile A PG or Bachelors degree with a specialization in general management/supply chain management is preferred. Experience of 15+ years and should have people management experience of at least 7 years. Must have at least 2 Manager s reporting into with an overall span of 50 or more. Excellent communication skills both verbal and written. Good with presentation skills and oration. Highly organized and Detail-oriented. Good problem-solving and articulation skills. Must have an affinity towards data crunching and analysis. Ability to identify opportunities and drive tangible outcomes with minimal supervision Team management and an expert in conflict resolution. Strong people skills and an excellent collaborator. Willingness to deep dive into the process and gain hands-on knowledge. Open to work in US shift and be flexible to manage a 24/6 operation Role: Logistics Manager Industry Type: BPM / BPO Department: Procurement & Supply Chain Employment Type: Full Time, Permanent Role Category: SCM & Logistics Education UG: Any Graduate PG: Any Postgraduate

Recruit professionals in various departments (Warehouse/Accounts/IT/SCM) Conduct Internet search and job posting using tools and techniques like job boards, social media, X-Ray search and Boolean search. Co-ordinate and collaborate with stakeholders to understand and qualify the requirements in terms of skills and hierarchy level (expert / intermediate / Senior / Mid / Junior , etc.) Conduct the preliminary phone interviews along with the shortlisting of the candidates for the further rounds with the hiring managers. Schedule and co-ordinate the in-person / telephonic (onsite/phone) interviews between candidate and hiring managers. Contribute to expand and filter the pre-existing database of candidates. Extensive search on Internet sites for job postings. Involved in active submissions of candidates Responsible to understand and analyze the requirements in different domain categories. Desired Candidate Profile: 1 to 3 years of experience in US Recruitment. Must be comfortable working in the US shift timings (9PM to 6AM). Effectively recruited Professionals in a time-sensitive environment. Good proficiency and knowledge in recruiting techniques such as job boards (Indeed, Monster, CareerBuilder etc.), internet search, cold calling, referrals, networking, and other strategies. Qualified candidates for appropriate positions through rigorous sourcing, screening, and interviewing. Scheduled and coordinated the interview process, performed reference checks and negotiated terms and rates. Role: IT Recruiter Industry Type: BPM / BPO Department: Human Resources Employment Type: Full Time, Permanent Role Category: Recruitment & Talent Acquisition Education UG: Any Graduate PG: Any Postgraduate

Develop effective and interactive training programs and materials to support employee development and organizational enhancement Research, outline, write, proof, and publish engaging digital content Develop timely and essential training programs and materials, create post training assessments for organizational and personnel needs Assist in content calendar preparation every month. Brainstorm & ideate with the Training team to collect, write, research, organize and edit the information Conducting research, generating new areas of development to get a deeper understanding of the topic Contribute to structured content strategy and rollout both internal and external communications on timely basis Coming up with content goals and strategies and pitching ideas to the training team Collaborating with team members and brainstorming subjects for creative content Creating unique, simple-to-understand, and user-friendly content using good techniques Reflects the understanding of the training requirement verbally as we'll as writing new content and editing existing content Editing and proofreading new content before publication Managing the distribution of content through our various channels Analyzing performance indicators and determining the effectiveness of created content Will have to create compelling original, informative and meaningful content for website based on the company s requirement and organize the information for posting on company website and maintain itm periodically Should be able to cover up all the things that the business wants to showcase to the viewers and wants to provide information about the same Will have to post the crisp, precise, and persuasive content to ensure viewers understand what has been presented in front of them Will have to completely understand the requirements of the company, the target audience and must develop the content accordingly while using good search engine optimization (SEO) techniques Has a full understanding of the various business units and their specific training requirements Need to be flexible with shift as and when the business or work requires Key skills and experience required Hands on experience with some of the authoring tools like MS Power point, Articulate Storyline 360, i spring. (Articulate Storyline would be prioritized) Hands on experience using Project management tools like Trello, JIRA. (JIRA would be prioritized) Creating storyboards and write voiceover for the courses. Good knowledge of UX design (User Experience) Data analysis & Problem-solving skills Hands on experience in basic graphic designing tools (Canva) Good command over Microsoft tools like word doc, Excel, etc Excellent communication, writing, and grammar skills with listening skills and multitasking abilities Basic analytical and critical thinking skills An eye for details and a positive attitude, self-motivated and proactive Ideation Ability to prioritize and meet critical deadlines Role: UX , Design & Architecture - Other Industry Type: BPM / BPO Department: UX , Design & Architecture Employment Type: Full Time, Permanent Role Category: Other Design Education UG: Any Graduate PG: Any Postgraduate

Processing Sales Orders for companys sales divisions Developing documentation related to support. Planning inventory control. Arranging distribution products. Solving problems in cases of return of products. Places orders, processes return requests and enters credits. Handles customer inquiries in the areas of product information, ordering procedures, special order information and pricing, quote information, problems, returns, shipping. Communicate to customers on orders status, any delays or problems with their requests. Serve as liaison with third-party delivery service to coordinate deliveries and resolve problems. Provide information and assistance as needed to inventory and warehouse personnel to allow for expeditious processing of damaged and defective merchandise. Perform additional duties as required and or requested. Desired Candidate Profile Bachelors / Master Degree with a minimum of 1-4years of experience in international process,specialization in the Order Management is preferred. Should be a fast learner. The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders. The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible. The candidate must have excellent interpersonal and communication (verbal written) skills with all levels of employees and management The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel,Word and Access (optional). This job may also require using various applications (Microsoft or others). Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills. Good follow up skills and Strong attention to detail. Ability to work effectively with other organizations and individuals at all levels with minimal supervisionand assumes accountability for issues until final resolution. Role: Back Office Operations Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Back Office Education UG: Any Graduate PG: Any Postgraduate

Design, develop and deploy dashboards to the business units using Business Intelligence tool Sisense. Identify, develop, manage and execute analysis to uncover various areas of opportunity to create higher business impact and to drive key business decisions. Ensure data accuracy by validating data for new and existing tools. Work with various business units to understand their requirement and develop suitable dashboards to achieve their goals. Perform ETL operations to validate, cleanse and transform the data to be ready for analysis and reporting. Assist in developing the business usage of Business Intelligence tools to drive efficiency in reporting. Work collaboratively across various teams and develop meaning relationships to achieve common goals. Regularly conduct dashboard maintenance to ensure the data accuracy of the reports. Create and maintain documentation including requirements, design and user manuals Responsible for collecting, organizing, and analyzing data from various sources and databases. Develops basic reports and dashboards to provide insights and support decision-making. Requires foundational knowledge of SQL, data visualization tools, and basic statistical concepts. May assist with data cleaning and data management tasks. DESIRED CANDIDATE PROFILE Graduate/ Post graduate in any discipline with overall more than 2 years of work experience. Have knowledge of database fundamentals such as multidimensional database design, Tables, Joins, etc. Be able to quickly shape data into reporting and analytics solutions, able to create new KPIs or modify the existing KPIs to reflect the current business situations. Experienced in tools and systems on SQL, Java Script, Power Query, Power Pivot, PowerBI, Sisense, Tableau, Qlick view and DAX, Advance Excel. Ability to solve problems and identify opportunities through analytical thinking. Strong attention to detail and ability to learn quickly. Proven abilities to take initiative and be innovative also, work independently and in a team environment Strong reporting skills to present insights concisely. Excellent communication skills with good command over English language (Verbal Written) Flexible to work in shifts. Role: Business Analyst Industry Type: BPM / BPO Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate