Sales Operations Specialist

Role Description

This is a full-time on-site role for a Sales Operations Specialist located in the Kolkata metropolitan area. The Sales Operations Specialist will be responsible for managing a team of on-ground sales representatives including analyzing sales data, developing sales strategies, and providing support to the sales team. This role demands strong leadership, hands-on field sales experience, and the ability to monitor team performance, solve on-field issues, and ensure real-time data capture using Excel and digital tools.

Key Responsibilities:

Team Management

• Supervise and support a team of field executives assigned to different local areas
• Drive daily and weekly activity targets – lead collection, visits, and conversions
• Conduct periodic reviews and provide constructive feedback

Sales Guidance & Training

• Coach team on sales techniques, product USPs, and customer handling
• Accompany field visits to guide and improve performance
• Identify training gaps and conduct focused skill-building sessions

Performance Monitoring

• Maintain real-time dashboards using Excel and reporting tools
• Track KPIs such as daily visits, lead quality, conversions, and area coverage
• Create and maintain performance reports for internal review

Issue Resolution

• Act as escalation point for customer or field team queries
• Coordinate with internal departments (logistics, CRM, marketing) to resolve bottlenecks

Market Intelligence & Expansion

• Gather on-ground insights on pricing, competition, and market behavior
• Suggest territory-level improvements for deeper penetration

Qualifications

• Proven Analytical Skills for analyzing sales data and developing strategies
• Strong Communication skills for interacting with the sales team
• Experience in Sales and Sales Operations
• Bachelor's degree in business, Marketing, or related field is preferred
• Strong proficiency in Microsoft Excel – data handling, pivot tables, and dashboards
• Excellent communication in English and Hindi

Location : Kolkata (Work from Office)

📩 Ready to Apply?

📱 WhatsApp your resume to: 9903157658