Sales Operations Specialist

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Position Overview

The Sales Operations Executive will provide administrative, operational, and documentation support to the sales team. The role involves preparing proposals, contracts, and tenders, coordinating sales documentation, managing customer orders, and ensuring seamless communication across departments. This position is critical in supporting sales productivity, maintaining compliance, and enabling smooth execution of sales processes.

Job Responsibilities

• Prepare and review sales proposals, tenders, contracts, and presentations.
• Maintain sales documentation, databases, and records with accuracy and compliance.
• Manage customer orders and coordinate with production, finance, and logistics teams for timely fulfillment.
• Oversee CRM usage, drive adoption, implement workflows, dashboards, and support system migration (Zoho Salesforce).
• Generate sales reports, KPIs, pipeline metrics, and forecasts; provide insights for decision-making.
• Conduct market and financial analysis to support strategic planning and sales optimization.
• Act as a liaison between Sales, Finance, IT, and other departments for process and data alignment.
• Support leadership in executive presentations, board-level reporting, and strategic initiatives.
• Recommend and implement improvements to sales processes, systems, and operational efficiency.
• Assist in onboarding and training new sales team members on tools, processes, and documentation.

Job Requirements

• Bachelor’s degree in Business, Commerce, or related field.
• 2–5 years of experience in Sales Operations, Sales Coordination, or Tender/Contract Management.
• Strong knowledge of sales documentation, proposals, tenders, and contracts.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools (Salesforce/HubSpot/Zoho).
• Excellent organizational, communication, and coordination skills.
• Detail-oriented with the ability to manage multiple priorities.

Additional Information:

We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work.

EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at ecchr.sea@eccouncil.org and let us know how we may assist you.

To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country.

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