Sales Operations Specialist

We are looking for Sales Operations Specialist to support our global sales function. This role will work closely with the Head of Sales, regional sales heads (India & US/International markets), and leadership to drive forecast accuracy, performance reporting, CRM hygiene, bid coordination, and cross-functional alignment. The candidate should bring experience in sales processes, analytics, CRM tools, and pre-sales governance.

Preferred Qualifications

• Bachelor's degree in Engineering, IT, Business, or related fields

• MBA or specialized certifications in Sales Ops / Revenue Ops / CRM Administration is a plus

• Familiarity with cybersecurity concepts, service lines (SOC, IDAM, MDR), or industrial/OT sector terminology is desirable

Responsibilities

• 7+ years of work experience in sales operations, business operations, revenue ops, or sales enablement, preferably in cybersecurity, SaaS, or IT services

• Hands-on experience in CRM platforms (e.g., Salesforce, Zoho, HubSpot), Excel/Google Sheets, PowerPoint; experience with Tableau/Power BI is a plus

• Strong analytical mindset and attention to detail; able to interpret trends and suggest improvements
• Ability to collaborate across functions and geographies with maturity and responsiveness
• Excellent written and verbal communication skills; strong documentation discipline

Sales Process & Forecasting

• Support the sales funnel tracking and drive weekly/monthly forecasting cadences across geographies
• Maintain sales dashboards, performance reports, win/loss analysis, and conversion KPIs
• Enable regional sales heads and account managers with timely data, insights, and pipeline health metrics

CRM Ownership & Data Governance

• Administer and maintain sales CRM tools (e.g., Salesforce, Zoho, HubSpot); ensure hygiene, timeliness, and process compliance
• Drive structured opportunity lifecyclefrom lead creation to closure and renewal
• Train sales users and troubleshoot issues related to opportunity management and forecasting

Sales Governance & Bid Support

• Coordinate responses for RFPs/RFIs, in collaboration with pre-sales and proposal teams
• Track commercial proposals, pricing approvals, and internal bid governance steps
• Maintain a repository of approved case studies, pricing benchmarks, and proposal assets

Sales Enablement & Reporting

• Support the team with tools, templates, and process training
• Track quota achievements and deal milestones
• Create presentations and performance summaries for quarterly business reviews (QBRs)

Credible experience in Cybersecurity Sales or operations can email their updated resume to [HIDDEN TEXT]