Sales Operations Associate

About Zoca

Responsibilities

• Own the Sales Journey Cadence: Manage and streamline the journey from free trial initiation to paid conversion. Ensure timely follow-ups, track lifecycle stages, and minimize drop-offs.
• Analyze Conversion Patterns: Examine trial and paid user data to identify key trends, behavioral patterns, and conversion blockers. Suggest optimizations to improve conversion rates.
• Lead Funnel & Revenue Insights: Monitor and report on trial-to-paid funnel performance. Create actionable dashboards and summaries for sales and leadership teams.
• Automation & Process Improvements: Develop lightweight automations in Sheets or CRM to reduce manual follow-ups and increase visibility. Utilize formulas, filters, conditional alerts, and integrations whenever possible.
• Profile Audits: Regularly analyze accounts and provide feedback for the sales team based on user behavior, segment, geography, or other filters.
• Collaboration with Intern Teams: Drive accountability and coordination among intern sales teams. Set cadences, provide tracking tools, and follow up on actions for high-priority leads.
• Documentation & Attention to Detail: Maintain clear documentation of SOPs, cadences, and changes. Ensure clean data hygiene in Sheets or CRM systems for accurate reporting.
• Revenue-Focused Operations: Gear every process and initiative towards increasing paid conversions and improving revenue efficiency. Think like a growth operator.
  

Requirements

• Strong proficiency with Google Sheets/Excel and SQL (e.g., formulas, pivots, filters, dashboards).
• Analytical mindset with the ability to turn data into actionable insights.
• Excellent verbal and written communication skills.
• Self-starter, proactive, and comfortable working with minimal supervision.
• Proven ability to coordinate with internal stakeholders (sales, interns, etc.).
• Attention to detail and ownership over process quality.
• Experience or interest in sales operations, funnel analysis, or SaaS sales is a strong plus.
• 1-3 years of work experience.
  

• Experience with CRM tools (e.g., HubSpot, Salesforce, Zoho) or task automation tools (e.g., Zapier).
• Previous exposure to startup sales processes or SDR teams.
• Familiarity with SQL or no-code tools for basic data querying or workflow automation.
  

• Build something meaningful: Help shape a platform that’s transforming how local service businesses grow online.
• Own the narrative: You won’t just execute — you’ll help define the brand, category, and customer journey from the ground up.
• Join early, grow fast: Be part of a high-impact core team in a fast-moving, early-stage startup.
• Collaborate closely: Work side by side with product, growth, and leadership in our Bangalore office.
• Led by vision: Founded by Ashish Verma — a growth-focused SaaS entrepreneur with a strong track record in building marketing-led products for small businesses.