40 Sales Monitoring Jobs

You are invited to join Vaibhav Global Ltd (VGL) as a Senior MPA Planner. In this role, you will play a crucial part in strategic planning and scheduling of events, products, and pricing. Your responsibilities will include analyzing inventory and sales data to ensure seamless coordination across teams for optimal performance. Success in this dynamic position requires strong organizational, communication, and analytical skills. As a Senior MPA Planner at VGL, you will be responsible for assisting in the planning and scheduling of events, products, and pricing strategies to enhance operational efficiency. You will collaborate with warehouse teams, live channel hosts, and the US TV marketing team to align inventory and analyze product offerings. Additionally, you will gather relevant statistical data and prepare detailed reports on sales performance metrics. Monitoring hourly sales and targets during live broadcasts will be a key aspect of your role, providing real-time insights to enhance performance. You will also conduct customer behavior studies to inform strategic planning and decision-making processes. To qualify for this position, you should hold a Bachelor's degree in Business Administration, Marketing, or a related field. Strong organizational skills, the ability to manage multiple priorities effectively, and excellent written and verbal communication skills are essential. Proficiency in data analysis, research methodologies, adaptability to changing environments, problem-solving skills, and leadership qualities with a focus on teamwork are also required for this role. If you are looking to be a part of a team that values teamwork, honesty, commitment, passion, and a positive attitude, VGL could be the ideal place for you to contribute your skills and expertise. Join us in our mission to deliver joy and become the value leader in electronic retailing of jewelry and lifestyle products.,

The ideal candidate for this position should have a minimum of 5+ years of experience in vendor management and contract management within the software industry or IT industry. As a Vendor Manager, you will serve as the primary point of contact for vendors and suppliers, with a focus on building and nurturing long-term partnerships. Your responsibilities will include maintaining accurate vendor records, overseeing contract updates and renewals, and ensuring compliance with company policies and industry standards. Your daily tasks will involve building and sustaining strong relationships with vendors, managing vendor contracts, updating documentation, reviewing new vendors and products, negotiating pricing and contracts, and communicating product-related issues. You will also be responsible for researching new vendors, monitoring sales trends, developing vendor selection programs, and troubleshooting any vendor-related problems that may arise. To excel in this role, you should hold a Bachelor's degree in Business Management, Business Administration, Supply Chain Management, or a related field. Previous experience as a Vendor Manager or in the Logistics department is preferred. Strong time management, organizational, analytical, and negotiation skills are essential for success in this position. In addition to a challenging and rewarding work environment, we offer a comprehensive benefits package, including health insurance, personal accident policy, provident fund, gratuity, and opportunities for training and development. You will enjoy a positive work culture, with weekends off and various employee engagement activities. If you are ready to take on a dynamic role in the Purchase Department and contribute to our company's success, we encourage you to apply for this full-time position. Join our team and help us drive excellence in vendor management and procurement processes.,

You will be responsible for leading the sales team and developing effective sales strategies to achieve sales targets and increase market share in the Pune area. Your primary duties will include: - Developing and executing sales strategies and plans to achieve sales targets - Leading, training, and motivating a team of sales officers to maximize their performance - Identifying, appointing, and nurturing relationships with dealers to expand market reach - Conducting market research and analysis to understand customer needs, competitor activities, and market trends - Building and maintaining strong relationships with key customers to drive business growth - Monitoring sales performance, preparing detailed reports on sales activities, and providing insights to senior management for strategic decision-making. Ideal candidates should have exposure to Retail Sales in the Decorative Paints Division and at least 10 years of market exposure in Pune.,

As a Manager-Logistics (E-Commerce) at our company located in Hosur, you will be responsible for overseeing the logistics operations with a total experience requirement of 8 to 15 years and an MBA qualification (Full Time Compulsory). You will report directly to the Senior Manager-Commercial and manage a team of 3 to 6 employees, including both on-roll and off-roll staff. Proficiency in English, Hindi, and Tamil would be preferred. Your key responsibilities will include ensuring accurate documentation and processing of stock both inbound and outbound using SAP and Vinculum ERP systems, monitoring and managing sales and sales returns accounting within SAP, and coordinating with 3PL partners for timely pick-up and dispatch of materials. Additionally, you will facilitate E-commerce warehouse operations in coordination with various departments, conduct physical stock audits, actively participate in sales monitoring activities, manage procurement of packing materials, review MIS and receivables, and ensure timely collections. You must have exposure to Warehouse commercial operations, at least 1 to 2 years of experience in E-Commerce Warehouse, and the ability to work in a complex environment. Travel within India for a minimum of 5 to 7 days may be required. Working knowledge of SAP and Excel is preferred, along with excellent communication and influencing skills. We are seeking a stable candidate with a track record of commitment, and local candidates will be preferred for this role.,

As a part of NSN Studio Divine, a leading design consultancy firm with global presence, you will play a crucial role in driving business development and sales strategies. Led by industry experts Mr. Rajat Behl and Ms. Shrruti Behl, our firm is renowned for creating bespoke interiors that redefine luxury and reflect the unique personalities of our clients worldwide. If you are a dynamic, goal-oriented individual seeking a challenging yet rewarding career opportunity, we invite you to join our fast-paced and rapidly growing team. Your primary responsibility will be to build a strong foundation in business development, with a clear path for career growth within the organization. By combining sales execution, leadership skills, and strategic thinking in your day-to-day operations, you will focus on driving revenue, expanding our customer base, and nurturing long-term client relationships. This role offers you the opportunity to lead and manage high-performing teams, contributing to the overall success of the business. To excel in this role, you must have a background in real estate/property sales/leasing or luxury interiors/contracting. Strong analytical skills and a customer-centric approach are essential, along with excellent communication, negotiation, and relationship-building abilities. You should have a passion for solving client needs and creating impactful experiences that align with our company's vision. Based in Delhi, Haryana, or the NCR region, you will be required to engage in fieldwork and client interactions across various project sites. Your key responsibilities will include lead generation and data collection, sales pitching and client interactions, achieving revenue targets, monitoring sales performance, developing efficient sales processes, and implementing data-driven sales strategies. As part of the sales team, you will be responsible for customer engagement, team expansion, intern management and training, and fostering a sales culture focused on leadership and results. A graduate in any discipline (BBA/MBA preferred), you should possess excellent communication skills, strong interpersonal abilities, proficiency in Microsoft Office tools, and a proactive, entrepreneurial attitude. Join us at NSN Studio Divine and be a part of a team that is dedicated to delivering innovative and distinct spaces that embody the individual personas of our clients worldwide. If you are ready to take on this exciting challenge and grow your career in business development, we look forward to welcoming you to our team.,

You will be responsible for setting a long-term vision and strategy for the company's products. This will involve representing the company by visiting customers to solicit feedback on the products and services. Additionally, you will be developing product pricing and positioning strategies. As part of the role, you will need to coordinate with all cross-functional teams such as Portfolio, Regulatory, SCM, Logistics, and Finance departments to provide effective support. Monitoring inventory in the country will be crucial, and based on this, you will work on purchase orders from the Country team. Ensuring the launch of all registered products will also be part of your responsibilities. For B2C operations, you will need to prioritize and execute FTL & FFTL orders. In the case of B2B operations, managing and retaining relationships with existing and prospective clients will be essential. You will also be involved in pre-tender activities, including coordinating with internal departments to fulfill tender requirements such as costing and regulatory documents. Post-tender activities will require you to coordinate with the Supply Chain and logistics teams to ensure timely supplies reach the country. Planning and executing orders, monitoring secondary sales monthly, and maintaining a healthy P&L will all be key aspects of the role.,

The selected intern will have the following day-to-day responsibilities: - Picking up products from the office. - Meeting with shop owners or procurement officers. - Stocking products on shop shelves. - Monitoring sales. - Restocking when inventory is low. - Discussing marketing strategies based on field experience. Karma Enterprises is a super stockist of goods for supply to authorized wholesalers and distributors in North India. They are super stockists for SL Entrepreneurs as a part of the supply chain. The current focus is on supply to Chandigarh and its immediate surrounding cities.,

Area Manager Little Italy Restaurants Reporting To: Head of Operations Location: Pune Role Objective: To drive operational excellence, cost control, guest satisfaction, staff development, and business growth across multiple outlets (dine-in, cloud kitchens, and franchises). The Area Manager acts as the brands frontline leader, ensuring execution and accountability in every unit. Nature of Role: Hands-On, Field-Focused, SOP-Driven This is not a desk job —it requires active, on-ground presence. The Area Manager must be present at outlets from 12:00 noon until restaurant closing , engaging during peak service times. This role demands strict execution of all assigned tasks and responsibilities in line with brand SOPs and scheduled timelines . The Area Manager is expected to lead by example , providing hands-on support, coaching, and guidance to outlet teams. A key part of this role is building rapport with guests , promoting services (e.g., catering, banquets), and ensuring consistent guest delight. Key Responsibilities & Role Tasks 1. Outlet Audits & SOP Compliance Conduct minimum 25 travel path audits per month —1 per outlet. Ensure 100% resolution of all issues flagged in previous audits within timelines. All audits must follow brand-defined checklists and formats. 2. Food Cost Control & Inventory Accuracy Maintain outlet food cost as follows: • Dine-In: 30% • Cloud Kitchens: 35% • Piazza: 40% Ensure daily wastage (pre & raw) and monthly inventory reports (kitchen, service, store, bar) are submitted with 100% compliance. 3. Utility Cost Management Ensure electricity and water bills remain 5% of net sales , monitored via MIS and actual bills. 4. Staff Training & Development Conduct a minimum of 2 structured training sessions per month , covering: • Service SOPs • Menu/product knowledge • Guest handling • Presentation standards Personally mentor team members through hands-on coaching on the floor. 5. Revenue Target & Sales Monitoring Ensure 100% achievement of monthly sales targets per outlet as per budget. Analyze underperforming locations and implement corrective actions proactively. 6. Operational & Reporting Compliance Ensure timely and accurate submission of: • 5P Weekly Reports (Every Monday EOD) • Monthly AM Review Files (1st of each month EOD) • Monthly MPRs (Outlet-wise) • Guest Calling Data (Every Monday EOD) 7. Outdoor Catering & Event Execution Oversee ODCs to ensure SOPs are strictly followed , including: • Pre-event checklists • FP book updates • Post-event party item consumption reports 8. Guest Experience & Feedback Oversight Ensure 80%+ weekly compliance in: • Reservation updates • Feedback collection • Birthday/Anniversary guest calls Personally interact with guests, resolve concerns, and upsell services. 9. Staffing & Retention Management Maintain 5% attrition rate across all outlets. Share updated staffing lists by the 15th of each month . Coordinate closely with HR for hiring, welfare, and grievance resolution. Additional Expectations Foster strong relationships with franchise owners and act as their operational support point. Benchmark against competitors regularly and report observations. Be available for last-minute operational needs, event escalations, or special assignments. Continuously build knowledge through exposure, field learning, and local market awareness. Ideal Candidate Profile – Area Manager - Little Italy Restaurants 1. Skills (What the candidate must be able to do effectively) Operational Leadership: Manage day-to-day restaurant operations across multiple outlets with precision and consistency. People Development: Coach, train, and uplift staff performance through hands-on guidance and mentoring. Customer Engagement: Interact with guests, resolve complaints, and drive loyalty through exceptional service. SOP Compliance & Auditing: Enforce and monitor adherence to operational, service, food, and hygiene standards. Sales Monitoring & Cost Control: Track daily sales, control food/utilities costs, and optimize profitability. Time & Task Management: Execute scheduled responsibilities across outlets without delay or deviation. Training Delivery: Conduct effective, on-ground training in service SOPs, guest experience, and menu knowledge. Reporting & Documentation: Maintain reporting discipline (weekly, monthly, audits, staffing, guest data). 2. Knowledge (What the candidate must know deeply) Restaurant Operations SOPs: Opening-closing, hygiene, service, inventory, and guest management standards. Food Costing & Inventory Systems: Understanding of how to manage and monitor raw material and yield. Guest Service Protocols: Standards for fine/casual dine-in service, catering, banquet operations, and customer delight. HR & Staffing Basics: Team scheduling, staff hygiene, performance evaluation, attrition control. Local Market Dynamics: Basic awareness of competitor pricing, service quality, and consumer preferences. Event & Catering Execution: Familiarity with ODC/banquet checklists, setup standards, reporting. Compliance & Audit Readiness: Awareness of audit points, internal checklists, and best practices.

You will be responsible for engaging with potential customers via Instagram messaging to promote our products/services and generate leads. Conduct follow-up sales calls to convert leads into customers and close deals. Build and nurture strong relationships with customers by providing timely, relevant, and helpful information. Collaborate closely with the marketing team to ensure consistent and aligned messaging across social media outreach efforts. Monitor, track, and report on sales activities and performance metrics to ensure sales targets are achieved. Stay well-informed about product offerings to confidently address customer questions and overcome objections. Follow up with prospects to maintain engagement and move them through the sales funnel. The ideal candidate should be sincere, punctual, hardworking, and demonstrate a strong sense of ownership. The salary offered is 10-15k + incentives, and freshers can also apply.,

As a Chief Executive Officer (CEO) at a leading Non-Banking Financial Company (NBFC) in Kerala, your role will involve overseeing and managing the company's overall operations, setting strategic goals, developing business plans, and ensuring financial stability. You will be responsible for driving sales and growth, managing teams, and ensuring the company meets its long-term objectives. Your key responsibilities will include developing and implementing long-term strategic plans aligned with the company's mission, vision, and goals. You will identify new business opportunities, markets, and partnerships, and drive innovation in products, services, and processes. Additionally, you will be required to ensure profitability and financial health of the company by overseeing budgeting, financial forecasting, and capital allocation. You will manage investor relations and fundraising efforts, monitor financial performance against strategic goals, and ensure full compliance with all RBI guidelines and other regulatory requirements applicable to NBFCs. In terms of operational oversight, you will oversee day-to-day operations of the company across departments such as lending, collections, credit, and operations. You will implement scalable systems and technology to support business growth, drive efficiency in underwriting, disbursement, and recovery processes, and build and lead a high-performing leadership team. Furthermore, you will guide product innovation in response to market demand and competitive trends, ensure alignment between product offerings and customer needs, and oversee pricing, credit policy, and customer acquisition strategies. You will also be responsible for driving digital transformation and adoption of fintech solutions, ensuring cyber security, data protection, and robust IT infrastructure. As a CEO, you will represent the company to stakeholders including the board of directors, investors, financial institutions, regulators, and the public. You will maintain effective communication and reporting to the board, build strong relationships with key clients and partners, and drive corporate social responsibility initiatives while ensuring alignment with ESG standards and sustainability goals. To qualify for this role, you should be an MBA or CA Qualified professional with 20+ years of experience in NBFC/Banking/Financial Service Co. You should have experience in Operations Management and Strategic Planning, skills in Finance and Business Planning, proven leadership and management skills, strong analytical and problem-solving abilities, and effective communication and interpersonal skills. The position offers a competitive CTC as per industry standards and is based in Ernakulam, Kerala.,

You will be working as a Chief Executive Officer (CEO) at a leading Non-Banking Financial Company (NBFC) in Kerala. Your primary responsibility will include overseeing and managing the company's overall operations, setting strategic goals, developing business plans, and ensuring financial stability. You will play a crucial role in managing teams, driving sales and growth, and ensuring the company meets its long-term objectives. Your key roles will include: 1. Strategic Leadership: - Developing and implementing long-term strategic plans aligned with the company's mission, vision, and goals. - Identifying new business opportunities, markets, and partnerships. - Driving innovation in products, services, and processes. 2. Financial Management: - Ensuring profitability and financial health of the company. - Overseeing budgeting, financial forecasting, and capital allocation. - Managing investor relations and fundraising efforts (debt and equity). - Monitoring financial performance against strategic goals. 3. Regulatory Compliance & Risk Management: - Ensuring full compliance with all RBI guidelines and other regulatory requirements applicable to NBFCs. - Liaising with regulatory authorities like the RBI, SEBI, and Ministry of Corporate Affairs. - Implementing strong governance and internal control systems. - Identifying, assessing, and mitigating business and financial risks. 4. Operational Oversight: - Overseeing day-to-day operations of the company across departments. - Implementing scalable systems and technology to support business growth. - Driving efficiency in underwriting, disbursement, and recovery processes. 5. Stakeholder Management: - Representing the company to stakeholders including the board of directors, investors, financial institutions, regulators, and the public. - Maintaining effective communication and reporting to the board. - Building strong relationships with key clients and partners. 6. Talent & Culture Development: - Building and leading a high-performing leadership team. - Fostering a culture of performance, accountability, ethics, and customer-centricity. - Guiding HR strategy including recruitment, retention, and development. 7. Product and Market Strategy: - Guiding product innovation in response to market demand and competitive trends. - Ensuring alignment between product offerings and customer needs. - Overseeing pricing, credit policy, and customer acquisition strategies. 8. Technology & Digital Transformation: - Driving digital transformation and adoption of fintech solutions. - Ensuring cyber security, data protection, and robust IT infrastructure. 9. Board Interaction: - Reporting performance, strategic decisions, and key issues to the Board of Directors. - Implementing decisions and policies adopted by the board. 10. CSR and ESG: - Driving corporate social responsibility (CSR) initiatives. - Ensuring alignment with ESG (Environmental, Social, Governance) standards and sustainability goals. You should be an MBA or CA Qualified professional with 20+ years of experience in NBFC/Banking/Financial Service Co. You must have expertise in Operations Management, Strategic Planning, Finance, Business Planning, Sales Monitoring, Market Expansion Planning, Leadership, Management, Analytical and Problem-Solving Skills, Effective Communication, and Interpersonal Skills. The compensation for this position will be as per industry standards, and the job location will be in Ernakulam.,

Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

As an intern at Karma Enterprises, you will be responsible for the following day-to-day tasks: - Picking up products from the office. - Meeting with shop owners or procurement officers. - Stocking products on shop shelves. - Monitoring sales. - Restocking when inventory is low. - Discussing marketing strategies based on field experience. Karma Enterprises is a super stockist of goods for supply to authorized wholesalers and distributors in North India. We are super stockists for SL Entrepreneurs as a part of the supply chain. Our current focus is on supply to Chandigarh and its immediate surrounding cities.,

The Executive - Category Operations Beauty & Personal Care at Broadway in Delhi is a key role that requires 2-3 years of experience in category operations, merchandising, or retail management, specifically in the Skin, Hair, Appliances, and Bath & Body categories. As the Executive - Category Operations, you will be responsible for overseeing and optimizing the performance of these categories. Your primary responsibilities will include supporting the implementation of category strategies, managing vendor relationships, optimizing inventory levels, and coordinating promotional activities for the Skin, Hair, Appliances, and Bath & Body categories. You will be expected to monitor sales performance, analyze trends, and collaborate with cross-functional teams to enhance category success. To excel in this role, you should possess strong analytical skills, proficiency in Excel for stock and sales tracking, and a good understanding of product trends, inventory control, and vendor coordination. Effective communication and stakeholder management skills will be crucial for driving category performance, along with the ability to thrive in a fast-paced retail environment and manage multiple priorities efficiently. If you are looking for a challenging opportunity to contribute to the success of the Beauty & Personal Care categories at Broadway, and if you meet the requirements mentioned above, we encourage you to apply for the Executive - Category Operations position and become an integral part of our dynamic team.,

As a Sales Manager, you will be responsible for managing and developing sales, generating leads, and following up on leads. You will also be required to create invoices and quotations, monitor the performance of sales engineers, and coordinate with them regarding leads. Resolving customer complaints in a timely and efficient manner will also be part of your responsibilities. The ideal candidate for this position should be a female candidate. Additionally, fluency in English, basic computer knowledge, and excellent communication skills are essential for this role.,

As a valuable member of our team, you will be responsible for providing pre-sales and post-sales customer support through various channels such as email, online chat, and phone (both inbound and outbound). Your duties will include handling inquiries related to product information, stock availability, shipping details, order status, returns/exchanges, and refunds. It will be your responsibility to address customer complaints effectively, offer suitable solutions and alternatives promptly, and ensure customer satisfaction within specified timeframes. In addition to customer support, you will be tasked with listing and updating products on our company's website to enhance online sales. Your role will also involve creating and updating website banners regularly, as well as running social media advertising campaigns to promote our brand effectively. You will be expected to develop engaging written and visual content for each social media campaign and monitor the company's brand presence across various social media platforms. We are seeking an individual with prior experience in managing online portals and a strong understanding of order processing, cataloging, product listing, inventory management, and vendor coordination. It will be your responsibility to monitor and maintain the optimal functionality of our website and keep a close eye on sales performance, promotional activities, marketing strategies, and social media engagements across digital platforms. The successful candidate must have access to a personal laptop and be available for full-time employment during day shifts. As part of our team, you will have the opportunity to earn performance bonuses based on your contributions. While a Bachelor's degree is preferred, we value relevant work experience, with at least 1 year in a similar role and a minimum of 1 year in e-commerce operations. If you are passionate about e-commerce, possess the necessary skills and experience, and are ready to take on a dynamic role in a fast-paced environment, we look forward to receiving your application. Join us in driving our online business forward and delivering exceptional customer experiences.,

As an Export Manager at our leading tyre manufacturing company based in Kochi, Kerala, you will play a crucial role in driving our international business expansion, particularly focusing on the US market. With a salary range of 12 LPA to 15 LPA, we are looking for an experienced professional with a minimum of 78 years of expertise in managing US-based exports. Your primary responsibilities will include developing and executing strategic plans to enhance our market presence, conducting thorough market research to identify growth opportunities, and fostering strong relationships with distributors, clients, and international stakeholders. You will be the key point of contact for all export-related inquiries and will provide technical and commercial support to ensure customer satisfaction and repeat business. In addition, you will be responsible for managing export documentation in compliance with international trade laws, coordinating logistics for efficient shipping, monitoring sales performance, and negotiating with international customers on pricing and terms of sale. A successful candidate for this role should possess a Bachelor's or Master's degree in Business, International Trade, or a related field, along with exceptional communication, negotiation, and leadership skills. If you have the required qualifications and experience and are interested in this challenging opportunity, we invite you to share your resume with us at hr@omkarmanpower.com or contact our HR department at 9539583855. Join us in our mission to deliver quality products and drive innovation in the global market.,

CEC - Service Assurance Officer DepartmentCustomer Experience CenterLocationThaneReporting RelationshipCEC Team Leader Service AssurancePosition GradeAssistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound - Retail Liabilities DepartmentCustomer Experience CenterLocationThane/Noida/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shift Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages.

Job Role To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound Credit Cards DepartmentCustomer Experience CenterLocationThane/Noida/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role: Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) Thinker: Doer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives

Responsibilities: * Handles Sales and Customer Experience in Store * Handles Backend System on phone for updation * Handles all the Daily Task and challenges efficiently * Collaborate with cross-functional teams on projects Annual bonus

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals