Sales Manager

Job Purpose

The Cross Sell Specialist will be responsible for developing and executing strategies to maximize cross-selling opportunities across the company’s product and service portfolio. This role requires a strategic thinker with a deep understanding of customer needs and market trends, capable of driving revenue growth through effective cross-selling initiatives.

Principal Accountabilities

Strategic Planning:

• Develop and implement a comprehensive strategic plan for the unsecured loan business, aligned with the overall objectives of the organization.

Sales Team Management:

• Lead and motivate the sales team to achieve targets and revenue goals.
• Provide guidance and support to improve sales techniques and strategies.
• Monitor sales performance and implement corrective actions when necessary.

Dialer Management:

• Oversee the dialer team responsible for managing the automated dialing system and optimizing dialing campaigns for maximum efficiency.

Centre of Excellence Oversight:

• Establish and maintain a Centre of Excellence (CoE) to drive continuous improvement in operational processes, customer experience, and efficiency.

Management Information Systems (MIS):

• Ensure the availability and accuracy of critical data and reports to aid decision-making and performance tracking.
• Collaborate with the MIS team to develop customized reports as per business requirements.

Training and Development:

• Ensure adequate training is provided through regular training sessions for new hires and existing employees

Quality Assurance:

• Establish quality standards and guidelines for the contact centre operations.
• Conduct regular quality checks and call audits to ensure compliance with regulatory requirements and service excellence.

Compliance and Risk Management:

• Ensure adherence to all relevant regulatory guidelines and internal policies.
• Implement risk mitigation strategies to safeguard the company's interests.

Stakeholder Management:

• Collaborate with cross-functional teams, such as digital marketing, credit, risk and operations, to streamline processes and achieve business objectives.

Performance Reporting:

• Prepare and present periodic performance reports to senior management.
• Analyze data to identify trends, opportunities, and challenges.

Desired Profile

• Minimum of 7+ years of experience in Cross Sell, with at least 4 years in a leadership role focused on cross-selling.
• Bachelor’s degree in business, Marketing, or a related field. MBA preferred.
• Strong analytical and strategic thinking skills.
• Excellent communication and interpersonal skills.
• Proven ability to drive revenue growth through cross-selling.
• Proficiency in CRM software and sales analytics tools