Sales Manager

Company Description Kannu ki Chai is India's leading chai cafe chain with a strong presence in Pune, Mumbai, Noida, Bangalore, and Punjab, boasting over 50 outlets. We offer a diverse selection of tea blends and snacks in a modern yet rustic ambiance, creating a community for tea enthusiasts. Our commitment to excellence is reflected in our premium hand-picked ingredients and efficient delivery system. Role Description We are seeking a dynamic and results-driven Sales Manager to lead initiatives that drive sales growth across our café outlets. The ideal candidate will have a strong background in retail or F&B sales, excellent leadership and communication skills, and a passion for customer experience. Your goal will be to maximize revenue, increase footfall, and optimize the customer journey across all café locations. Sales Strategy & Execution Develop and implement innovative sales strategies to increase café foot traffic and revenue. Identify and capitalize on local marketing and promotional opportunities. Set monthly and quarterly sales targets for each outlet and ensure they are met or exceeded. Team Management & Training Work closely with outlet managers and train staff on upselling techniques and customer service excellence. Motivate and support teams to meet sales objectives and deliver exceptional guest experiences. Provide performance feedback and coaching to drive continuous improvement. Customer Relationship Management Build customer loyalty programs and manage their execution to boost repeat business. Collect and analyze customer feedback to fine-tune offerings and enhance satisfaction. Market Analysis & Reporting Monitor market trends, competitor activities, and customer preferences to adapt strategies. Analyze sales data and prepare regular reports for senior management with actionable insights. Operational Collaboration Collaborate with marketing, product, and operations teams to roll out campaigns and new menu items. Ensure alignment between brand standards and outlet-level execution. Qualifications Bachelor’s degree in Business, Marketing, Hospitality, or related field. 3+ years of experience in sales management, preferably in the food & beverage or retail industry. Strong understanding of café/restaurant operations and sales techniques. Proven track record of meeting and exceeding sales targets. Excellent leadership, interpersonal, and communication skills. Data-driven with proficiency in sales reporting and CRM tools. Show more Show less