Company Description Kannu ki Chai is India's leading chai cafe chain with a strong presence in Pune, Mumbai, Noida, Bangalore, and Punjab, boasting over 50 outlets. We offer a diverse selection of tea blends and snacks in a modern yet rustic ambiance, creating a community for tea enthusiasts. Our commitment to excellence is reflected in our premium hand-picked ingredients and efficient delivery system. Role Description We are seeking a dynamic and results-driven Sales Manager to lead initiatives that drive sales growth across our café outlets. The ideal candidate will have a strong background in retail or F&B sales, excellent leadership and communication skills, and a passion for customer experience. Your goal will be to maximize revenue, increase footfall, and optimize the customer journey across all café locations. Sales Strategy & Execution Develop and implement innovative sales strategies to increase café foot traffic and revenue. Identify and capitalize on local marketing and promotional opportunities. Set monthly and quarterly sales targets for each outlet and ensure they are met or exceeded. Team Management & Training Work closely with outlet managers and train staff on upselling techniques and customer service excellence. Motivate and support teams to meet sales objectives and deliver exceptional guest experiences. Provide performance feedback and coaching to drive continuous improvement. Customer Relationship Management Build customer loyalty programs and manage their execution to boost repeat business. Collect and analyze customer feedback to fine-tune offerings and enhance satisfaction. Market Analysis & Reporting Monitor market trends, competitor activities, and customer preferences to adapt strategies. Analyze sales data and prepare regular reports for senior management with actionable insights. Operational Collaboration Collaborate with marketing, product, and operations teams to roll out campaigns and new menu items. Ensure alignment between brand standards and outlet-level execution. Qualifications Bachelor’s degree in Business, Marketing, Hospitality, or related field. 3+ years of experience in sales management, preferably in the food & beverage or retail industry. Strong understanding of café/restaurant operations and sales techniques. Proven track record of meeting and exceeding sales targets. Excellent leadership, interpersonal, and communication skills. Data-driven with proficiency in sales reporting and CRM tools. Show more Show less
Company Description Kannu ki Chai is India's leading chai cafe chain with over 50 outlets in Pune, Mumbai, Noida, Bangalore, and Punjab. We are dedicated to delivering an authentic tea experience, offering a range of teas from classic Adrak Chai to unique blends. We create a community atmosphere with our curated selection of teas and snacks in a modern yet rustic cafe setting. Our meticulous sourcing of hand-picked ingredients ensures exceptional quality. As a rapidly growing brand, Kannu ki Chai continues to bring the artistry of tea-making to tea lovers across the nation. Role Description This is a full-time, on-site role for a Business Development Manager located in Pune. The Business Development Manager will be responsible for identifying new business opportunities, building and maintaining relationships with clients, and developing strategies to increase company revenue. Day-to-day tasks include market research, attending industry events, negotiating contracts, and collaborating with the marketing and operations teams to ensure business growth. The role also involves overseeing the implementation of business initiatives and ensuring operational efficiency. Qualifications Business Development, Sales, and Negotiation skills Market Research and Analysis expertise Client Relationship Management and Networking skills Strategic Planning and Implementation abilities Excellent communication and interpersonal skills Ability to work independently and in a team environment Experience in the F&B industry is a plus Bachelor's degree in Business Administration, Marketing, or related field
Key Responsibilities: 1. Customer Experience Strategy Develop and implement a comprehensive customer experience strategy aligned with the brand's vision and values. Lead customer journey mapping across online and offline channels (e.g., outlet, app, delivery, call centre). Set and track key experience KPIs (NPS, CSAT, repeat rate, etc.). 2. Cross-functional Leadership Collaborate with marketing, operations, HR, IT, and franchise teams to ensure unified brand experience. Champion a customer-first culture across all departments and frontline staff. 3. Store and Service Innovation Lead initiatives to enhance outlet ambiance, staff behaviour, ordering convenience, and service delivery. Partner with product/culinary teams to align food presentation and packaging with customer expectations. 4. Digital Experience & Technology Oversee UX/UI strategy for app, website, kiosk, and third-party delivery platforms. Drive digital transformation projects that improve order accuracy, speed, personalization, and customer feedback loops. 5. Data & Insights Leverage analytics, customer feedback, mystery audits, and social listening to identify and fix friction points. Translate insights into actionable improvements and innovations. 6. Franchise & Outlet Experience Standards Design and implement customer experience SOPs for all company-owned and franchise outlets. Ensure brand compliance and experience consistency across geographies. Required Qualifications & Skills: Bachelor's or Master's degree in Business, Hospitality, Marketing, or related field. Proven leadership experience in customer experience or service excellence roles in QSR, hospitality, or retail. Deep understanding of QSR operations, service design, customer psychology, and digital ecosystems. Strong analytical, problem-solving, and change management skills. Exceptional communication and team leadership capabilities. Preferred: Experience working with food aggregators (Swiggy, Zomato, etc.) and CRM platforms. Familiarity with emerging QSR technologies (POS, queue management, loyalty apps, etc.). Exposure to brand development and customer engagement strategies.
1. Operational Leadership Lead café opening and closing procedures in your shift: ensure equipment is set up or cleaned, stock levels logged, until final cash count and handover. 2. Staffing and Team Management Recruit, interview, onboard & train baristas and front‑of‑house staff; emphasize espresso & beverage quality standards. 3. Customer Experience & Communication Dedicate time on the floor to engage guests, answer questions, and handle complaints or refunds immediately. Build rapport with regulars by remembering preferences or upselling gently when appropriate. 4. Inventory, Procurement & Stock Control Maintain daily par-levels for coffee beans, milk, syrups, pastries, disposables; get signatures for deliveries vs. orders. Monitor spoilage, track shrinkage and waste patterns, and adjust ordering accordingly to reduce costs. Manage vendor relationships—negotiate prices, manage reorder frequency, evaluate substitute suppliers as needed. 5. Financial & Business Oversight Track daily sales, labor costs, and expenses; ensure figures tie to POS; submit weekly cash and sales reports to HQ. Analyze sales trends to identify high‑margin menu items or promotional opportunities; suggest menu updates. Work within budget for labor and supplies, with attention to COGS and profit targets. 6. Cleanliness, Safety & Compliance Enforce food hygiene protocols (cleanliness of espresso machine group heads, refrigerators, restrooms, etc.) Conduct regular self-audits and mock inspections; ensure staff are certified in local health code policies. Maintain incident, accident & equipment malfunction logs; work with HQ or service providers to fix issues. 7. Marketing, Promotions & Brand Standards Plan in‑store or local promotions (e.g. seasonal drinks, loyalty offers, pop-up events) in coordination with HQ/social media. Host occasional cupping sessions, barista demos, or product launches in the café to engage community and boost footfall. 8. Equipment & Maintenance Oversight Monitor functionality of espresso machines, grinders, refrigerators; coordinate servicing to avoid downtime during peak hours. 9. Reporting and Communication with Management Head Office
The Training Head is responsible for developing, implementing, and overseeing all training programs across the Kannu Ki Chai (QSR brand) to ensure operational excellence, brand standard adherence, and consistent guest experience. This role ensures that new hires are effectively onboarded, existing staff are continuously upskilled, and leadership teams are equipped to manage high-performing outlets. Key Responsibilities 1. Training Strategy & Planning Design and implement a comprehensive training roadmap for all positions (Front of House, Back of House, Outlet Management, and Support Staff). Develop SOP-based training modules aligned with brand standards and operational requirements. Introduce e-learning platforms, in-store training kits, and blended learning methods. 2. New Employee Onboarding Oversee induction programs covering brand values, service standards, food safety, and operational protocols. Ensure consistent training delivery across all outlets during new store openings. 3. Continuous Skill Development Implement refresher training schedules for all staff categories. Develop leadership and managerial capability-building programs for Outlet Managers and Shift Leaders. Conduct Train-the-Trainer sessions to equip in-house trainers. 4. Quality & Compliance Monitor and audit training effectiveness through mystery audits, on-the-job evaluations, and performance metrics. Ensure compliance with FSSAI, HACCP, and other food safety standards. Collaborate with Quality Assurance and Operations teams to close training gaps identified during audits. 5. Training Material Development Create manuals, videos, checklists, and digital content for operational processes and customer service standards. Update training content in line with menu changes, promotions, or operational upgrades. 6. Performance Measurement Track training ROI through productivity improvements, reduced attrition, and improved customer feedback scores. Maintain a training MIS for management review. 7. Team Leadership Lead and mentor regional trainers and training coordinators. Set clear KPIs for the training team and conduct regular performance reviews. Key Skills & Competencies Strong understanding of QSR operations, guest service, and food safety. Excellent facilitation and presentation skills. Expertise in instructional design and adult learning principles. Ability to manage multiple projects and deadlines. Proficient in MS Office, LMS platforms, and digital training tools. Strong analytical skills for measuring training effectiveness.
Company Description Kannu ki Chai, India's foremost chai cafe chain, has a significant presence with over 50 outlets in Pune, Mumbai, Noida, Bangalore, and Punjab. We offer an authentic tea experience that caters to tea connoisseurs, blending tradition with innovation in our modern and rustic cafes. Our commitment to excellence is evident in our meticulously sourced and blended tea ingredients. With our efficient delivery system, we ensure that our premium teas promptly reach customers' doorsteps. Join us in savoring the artistry of tea-making and indulging in moments of pure bliss with Kannu ki Chai. Role Description This is a full-time, on-site role for a Corporate Chef, located in Pune. The Corporate Chef will oversee the daily culinary operations, including creating and testing new recipes, ensuring food quality and consistency, and managing kitchen staff. Other responsibilities include maintaining inventory levels, ordering supplies, and adhering to food safety standards. The Corporate Chef will also collaborate with management to develop and update the menu as needed. Qualifications Proficiency in culinary techniques, including recipe creation and food preparation Experience in managing kitchen staff and operations Knowledge of inventory management and ordering supplies Understanding of food safety standards and regulations Strong leadership and communication skills Ability to work in a fast-paced environment and manage multiple tasks Culinary degree or equivalent professional experience
Company Description Celebrating our 6-year milestone, Kannu ki Chai stands as India's foremost chai café chain with over 50 outlets in Pune, Mumbai, Noida, Bangalore, and Punjab. We are dedicated to delivering an authentic tea experience, offering a variety of teas from classic Adrak Chai to unique blends that showcase India's rich tea heritage. Our cafes provide a welcoming atmosphere with a mix of modern and rustic charm, creating a perfect setting for tea enthusiasts. We pride ourselves on excellence, using hand-picked ingredients for our premium teas and ensuring efficient delivery systems. Join us in celebrating the artistry of tea-making at Kannu ki Chai. Role Description This is a full-time, on-site role for a Franchise Development Manager located in Pune. The Franchise Development Manager will be responsible for overseeing franchise sales, developing business plans, and managing franchise operations. Day-to-day tasks will include generating leads, training franchisees, ensuring compliance with company standards, and supporting the growth of the franchise network. The role will also involve regular interaction with prospective franchisees to ensure their successful integration into the Kannu ki Chai family. Qualifications \n Proven expertise in Franchise Sales and Franchising Strong skills in Business Planning and Lead Generation Experience in Training and supporting franchisees Excellent communication and interpersonal skills Ability to work independently and manage multiple tasks Experience in the food and beverage industry is a plus Bachelor's degree in Business Administration or a related field
The Site Acquisition Executive will be responsible for identifying, evaluating, and securing potential retail locations for our QSR outlets. This role requires a blend of market knowledge, real estate expertise, negotiation skills, and an understanding of retail dynamics to ensure optimal placement of new stores in alignment with the brand’s expansion strategy. Key Responsibilities: Market Research & Analysis: Conduct detailed research to identify high-potential locations based on footfall, demographics, competitor presence, and commercial viability. Analyse local zoning laws, licensing requirements, and any legal constraints related to QSR operations. Site Identification & Evaluation: Scout potential sites through field visits and real estate networks. Evaluate sites based on location attractiveness, visibility, accessibility, and cost. Lease Negotiation & Documentation: Liaise with landlords, brokers, and property owners to negotiate commercial lease terms. Coordinate with legal and finance teams for documentation, due diligence, and approvals. Stakeholder Coordination: Work with internal departments including operations, design, legal, and finance to ensure smooth handover and setup of new locations. Prepare and present site proposals with financial and operational feasibility reports. Tracking & Reporting: Maintain a pipeline of potential sites and track progress from initial contact to lease finalization. Prepare regular reports and presentations for senior management on site acquisition status. Requirements: Education: Graduate Experience: 2–3 years of experience in real estate acquisition, preferably in retail, QSR, or FMCG sectors. Skills: Strong negotiation and interpersonal skills. Excellent market research and analytical abilities. Proficient in MS Office; knowledge of real estate software tools is a plus. Ability to travel extensively within assigned regions. Key Competencies: Commercial acumen Strategic thinking Relationship building Project management Attention to detail
The Training Executive is responsible for implementing and monitoring training programs that enhance the performance and skills of frontline staff, kitchen crew, and store managers. This role ensures that employees understand operational standards, customer service protocols, safety, and hygiene practices to deliver consistent QSR brand experience. Key Responsibilities: Training Delivery & Implementation Conduct induction programs for new employees across various roles (cashiers, cooks, delivery personnel, etc.) Deliver soft skills and technical training (customer service, POS usage, food preparation SOPs, safety & hygiene) Organize on-the-job training and refresher courses for existing staff Facilitate leadership and upskilling sessions for crew leads and supervisors Content & Program Development Assist in developing training materials, manuals, SOPs, and e-learning modules Customize training content for different roles based on operational requirements Monitoring & Evaluation Track and report training completion rates and effectiveness Conduct post-training evaluations and field observations Identify training gaps and recommend solutions for performance improvement Operational Support Coordinate with restaurant managers and area coaches to schedule training without disrupting operations Ensure compliance with brand standards and local regulations during training sessions Support rollout of new menu items or equipment with proper crew training Key Skills and Competencies: Strong presentation and communication skills Ability to work in a fast-paced, multi-location environment Hands-on approach with a customer service mindset Familiarity with QSR operations and frontline staff challenges Knowledge of training tools and basic learning management systems (LMS) Qualifications: Bachelor’s degree in HR, Hospitality, Business, or related field or Graduate 1+ years experience in training, preferably in QSR, retail, or hospitality sector Certification in training/facilitation is a plus Working Conditions: Willingness to travel across store locations for on-site training Flexible schedule including weekends or evenings as required
The Franchise Development Manager is responsible for driving the growth of the QSR brand through strategic franchise sales and expansion. This role involves identifying potential franchise partners, guiding them through the evaluation and approval process, and ensuring alignment with the brand’s standards and growth objectives. Key Responsibilities: Franchise Development & Sales Identify and evaluate potential franchisees through lead generation, qualification, and nurturing. Develop and execute the franchise recruitment strategy to expand in targeted markets. Manage the end-to-end franchise sales process including inquiries, presentations, financial assessments, and legal documentation. Represent the brand at franchise expos, industry events, and investor meetings. Market Research & Site Evaluation Conduct market analysis to identify potential regions for expansion. Collaborate with the real estate and operations team to evaluate site feasibility and location viability. Provide input on site selection and trade area assessments. Onboarding & Relationship Management Work closely with new franchisees to ensure smooth onboarding and training in coordination with operations and training teams. Support franchisees through the initial store setup, opening process, and handover to operations. Maintain ongoing relationships with franchise partners to monitor performance and identify opportunities for improvement or expansion. Strategic Planning & Reporting Develop annual franchise development plans aligned with the company’s overall growth strategy. Track and report KPIs related to franchise leads, conversions, and pipeline status. Prepare regular reports for senior management on development progress, trends, and issues. Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred). 3+ years of experience in franchise development or business development, preferably within the QSR or retail sector. Proven track record of successful franchise sales and network expansion. Strong understanding of franchise models, legal frameworks, and financial evaluations. Excellent interpersonal, negotiation, and communication skills. Ability to travel as required for site visits, meetings, and industry events. Preferred Skills: Experience with CRM tools and franchise management software. Knowledge of local market regulations, especially related to food and beverage operations. Entrepreneurial mindset with a strong commercial acumen. Ability to work in a fast-paced, growth-oriented environment.
Key Responsibilities: Business Development & Sales Growth: Identify, evaluate, and secure new retail opportunities (in malls, food courts, high streets, etc.) Drive B2C retail sales performance across company-owned and franchise locations Execute strategies to increase footfall and revenue in existing outlets Franchise & Partner Acquisition: Scout and onboard new franchise partners in target regions Develop strong relationships with key landlords, mall operators, and real estate developers Market Expansion & Planning: Conduct market research and competitor analysis to identify growth opportunities Prepare business cases, financial models, and location feasibility reports Lead location scouting, lease negotiations, and site acquisition processes Sales Strategy & Execution: Collaborate with marketing and operations teams to implement local promotions Set and monitor KPIs and sales targets across the retail network Track and analyse performance to adjust strategies proactively Cross-functional Collaboration: Work closely with operations to ensure store openings and transitions are seamless Partner with marketing to drive brand visibility and seasonal campaigns Qualifications & Experience: Bachelor’s degree in Business, Marketing, or related field 3-4 years of experience in retail sales, QSR, or FMCG business development Proven track record in retail expansion and revenue growth Strong understanding of QSR operations and consumer behaviour Key Skills: Strategic sales planning and execution Retail operations and real estate knowledge Strong negotiation and interpersonal skills Data-driven decision-making Entrepreneurial mindset with strong ownership KPIs / Success Metrics: Number of new retail outlets/franchise partners added Same-store sales growth Achievement of regional sales targets Expansion into new geographies or market segments Cost efficiency in acquisition and operations
Company Description Kannu ki Chai is India's leading chai cafe chain, celebrated for its 6-year milestone with a significant presence in Pune, Mumbai, Noida, Bangalore, and Punjab, operating over 50 outlets. Our focus is on delivering an authentic tea experience, featuring everything from classic Adrak Chai to unique blends that celebrate India’s tea heritage. We offer a communal haven for tea connoisseurs with a curated selection of premium tea leaves and delectable snacks, all in a setting that combines modern and rustic elements. Dedicated to excellence and quality, we ensure every cup of tea is exceptional, through meticulously sourced ingredients and a rigorous blending process. Our success lies in our unwavering commitment to operational efficiency and providing our customers with a memorable tea experience. Role Description This is a full-time on-site role for a Cafe Manager located in Pune. The Cafe Manager will be responsible for overseeing daily operations, managing staff, ensuring high-quality customer service, and maintaining a welcoming and efficient environment. Duties include managing inventory, handling customer inquiries and complaints, supervising cleaning and maintenance of the cafe, and ensuring food and beverage quality. Additionally, the Cafe Manager will work on boosting sales through effective communication, promotional activities, and maintaining excellent customer relations. Qualifications Customer Service and Communication skills Food & Beverage management and Food Service skills Sales skills and experience in promoting and growing cafe revenue Strong leadership and team management skills Proven ability to handle operational tasks efficiently Experience in the food and beverage industry is a plus High school diploma or equivalent; higher education in hospitality or related field is preferred