Company Description Kannu ki Chai is India's leading chai cafe chain with a strong presence in Pune, Mumbai, Noida, Bangalore, and Punjab, boasting over 50 outlets. We offer a diverse selection of tea blends and snacks in a modern yet rustic ambiance, creating a community for tea enthusiasts. Our commitment to excellence is reflected in our premium hand-picked ingredients and efficient delivery system. Role Description We are seeking a dynamic and results-driven Sales Manager to lead initiatives that drive sales growth across our café outlets. The ideal candidate will have a strong background in retail or F&B sales, excellent leadership and communication skills, and a passion for customer experience. Your goal will be to maximize revenue, increase footfall, and optimize the customer journey across all café locations. Sales Strategy & Execution Develop and implement innovative sales strategies to increase café foot traffic and revenue. Identify and capitalize on local marketing and promotional opportunities. Set monthly and quarterly sales targets for each outlet and ensure they are met or exceeded. Team Management & Training Work closely with outlet managers and train staff on upselling techniques and customer service excellence. Motivate and support teams to meet sales objectives and deliver exceptional guest experiences. Provide performance feedback and coaching to drive continuous improvement. Customer Relationship Management Build customer loyalty programs and manage their execution to boost repeat business. Collect and analyze customer feedback to fine-tune offerings and enhance satisfaction. Market Analysis & Reporting Monitor market trends, competitor activities, and customer preferences to adapt strategies. Analyze sales data and prepare regular reports for senior management with actionable insights. Operational Collaboration Collaborate with marketing, product, and operations teams to roll out campaigns and new menu items. Ensure alignment between brand standards and outlet-level execution. Qualifications Bachelor’s degree in Business, Marketing, Hospitality, or related field. 3+ years of experience in sales management, preferably in the food & beverage or retail industry. Strong understanding of café/restaurant operations and sales techniques. Proven track record of meeting and exceeding sales targets. Excellent leadership, interpersonal, and communication skills. Data-driven with proficiency in sales reporting and CRM tools. Show more Show less

Company Description Kannu ki Chai is India's leading chai cafe chain with over 50 outlets in Pune, Mumbai, Noida, Bangalore, and Punjab. We are dedicated to delivering an authentic tea experience, offering a range of teas from classic Adrak Chai to unique blends. We create a community atmosphere with our curated selection of teas and snacks in a modern yet rustic cafe setting. Our meticulous sourcing of hand-picked ingredients ensures exceptional quality. As a rapidly growing brand, Kannu ki Chai continues to bring the artistry of tea-making to tea lovers across the nation. Role Description This is a full-time, on-site role for a Business Development Manager located in Pune. The Business Development Manager will be responsible for identifying new business opportunities, building and maintaining relationships with clients, and developing strategies to increase company revenue. Day-to-day tasks include market research, attending industry events, negotiating contracts, and collaborating with the marketing and operations teams to ensure business growth. The role also involves overseeing the implementation of business initiatives and ensuring operational efficiency. Qualifications Business Development, Sales, and Negotiation skills Market Research and Analysis expertise Client Relationship Management and Networking skills Strategic Planning and Implementation abilities Excellent communication and interpersonal skills Ability to work independently and in a team environment Experience in the F&B industry is a plus Bachelor's degree in Business Administration, Marketing, or related field

Key Responsibilities: 1. Customer Experience Strategy Develop and implement a comprehensive customer experience strategy aligned with the brand's vision and values. Lead customer journey mapping across online and offline channels (e.g., outlet, app, delivery, call centre). Set and track key experience KPIs (NPS, CSAT, repeat rate, etc.). 2. Cross-functional Leadership Collaborate with marketing, operations, HR, IT, and franchise teams to ensure unified brand experience. Champion a customer-first culture across all departments and frontline staff. 3. Store and Service Innovation Lead initiatives to enhance outlet ambiance, staff behaviour, ordering convenience, and service delivery. Partner with product/culinary teams to align food presentation and packaging with customer expectations. 4. Digital Experience & Technology Oversee UX/UI strategy for app, website, kiosk, and third-party delivery platforms. Drive digital transformation projects that improve order accuracy, speed, personalization, and customer feedback loops. 5. Data & Insights Leverage analytics, customer feedback, mystery audits, and social listening to identify and fix friction points. Translate insights into actionable improvements and innovations. 6. Franchise & Outlet Experience Standards Design and implement customer experience SOPs for all company-owned and franchise outlets. Ensure brand compliance and experience consistency across geographies. Required Qualifications & Skills: Bachelor's or Master's degree in Business, Hospitality, Marketing, or related field. Proven leadership experience in customer experience or service excellence roles in QSR, hospitality, or retail. Deep understanding of QSR operations, service design, customer psychology, and digital ecosystems. Strong analytical, problem-solving, and change management skills. Exceptional communication and team leadership capabilities. Preferred: Experience working with food aggregators (Swiggy, Zomato, etc.) and CRM platforms. Familiarity with emerging QSR technologies (POS, queue management, loyalty apps, etc.). Exposure to brand development and customer engagement strategies.