Sales and Service Engineer (Freshers Only)

Sales and Service Engineer (Freshers only)

Reports to:

Preferred Location:

Job Type:

About the Job:

We are seeking a motivated and enthusiastic individual to join our team as a Sales and Service Engineer. This is an excellent opportunity for a candidate to excel in sales and service and gain valuable experience in the field of industrial actuation. As a Sales and Service Engineer, you will play a pivotal role in driving sales and promoting our products to existing and potential customers.

Responsibilities:

a. Essential Job Function – Service:

• On-site installation of actuators and startup assistance

• On-site/in-house troubleshooting repair, modification, and upgrade of all products

• Promotion of our products and services

• Understand the customer’s needs, identify upcoming opportunities/new projects and make suitable recommendations for actuator retrofits

• Work with customers to understand technical and commercial specifications, to differentiate and pre-qualify our products and services

• Communicate findings to local sales representatives and factory personnel

• Conduct regular visits to our installations and collect data on health of the actuators

• Provide predictive analysis of health of the installations to the customer and make necessary recommendations to maintain health and safety of the products and operations

b. Essential Job Function – Sales:

• Identify and prospect potential clients for Electro-Hydraulic and Electric Actuators in the Indian markets

• Focus on sectors such as Steel, Metals and Mining, Oil and Gas, Power, Cement and Chemical Fertilizers

• Build and maintain strong relationships with new and existing customers

• Make sales calls and present technical product demonstrations to customers, control valve manufacturers and engineering consultants, to showcase the features and benefits of our products

• Understand customer needs, review technical requirements, and make recommendations for appropriate products based on the requirements

• Collaborate with the sales team to develop effective sales strategies and achieve sales targets

• Create techno-commercial sales proposals and quotations, participate in techno-commercial negotiations • Conduct training and education programs, generate returns on investment and cost of ownership recommendations on Actuators for customers

• Understand the competitive landscape, perform in-depth competitor analyses, define and implement strategies to encourage market participation and gain market share

• Monitor the competition, market trends and develop market knowledge, take initiative to identify and act upon new opportunities

• Attend industry trade shows, exhibitions, and conferences to network and generate leads

• Generate daily, weekly, monthly, quarterly and annual sales reports. Analyze historical sales data and forecast future sales

• Stay abreast of industrial developments and technological advances which might impact and/or complement our suite of products

• Provide exceptional customer service throughout the sales process and ensure customer satisfaction

c. Special Responsibilities:

• Remain on-call 24 hours a day while on active duty

• Make travel arrangements, travel on short notice and for extended periods of time

• Communicate troubleshooting and repair information to the team by phone/emails

• Arrange timely shipment of repair/spare parts as needed

• Maintain a database for service and training activities, monitor trends and write service reports

d. Required Skill Set:

• Willingness to travel, as required

• Must be a self-starter with a positive, proactive outlook and attitude to learn

• Must be well spoken, and possess good written communication and presentation skills

• Project management skills including tracking, reporting, and record keeping are a must

• Must be able to multitask, adapt to changing priorities, work under pressure and deadlines, be detail-oriented, accountable and organized

• Must possess a good understanding of electro-mechanical systems, fluid flow and industrial applications along with good troubleshooting and diagnostic skills

• Must be able to deftly use hand tools and test equipment

• Basic knowledge of MS Office, advanced Excel, and computer skills is a must-have

Educational Requirements:

• Bachelor’s Degree or Diploma in Engineering from a reputed institute (Instrumentation / Mechanical / Mechatronics / Robotics / Electrical / Electronics)

• Fundamentals of Electric / Hydraulic Actuators used with valves or automation industry (Electric / Hydraulic Actuators)

• Knowledge of Servo / Stepper Motors, Variable Frequency Drives and Hydraulics preferred

• Knowledge of Application Engineering of Control Valves and Control Valve Automation

Benefits:

• Comprehensive training and mentorship programs to develop your sales and service skills and product knowledge

• Competitive salary package with incentive structure based on performance

• Opportunities for career advancement and growth within the company

• Travel and expense reimbursement for business-related activities

• Supportive and collaborative work environment

If you have the drive to succeed, we would love to hear from you. Join our team and embark on an exciting journey in your career. Apply now with your updated resume.

About Us:

Accuisite Technologies Private Limited (ATPL) is a privately held, Pune-based engineering and manufacturing company. Our operations are largely defined by the manufacturing and sales of actuators and associated equipment. ATPL is the authorized representative for sales and service of Rexa’s line of Electraulic Actuators, Bernard Controls’ Electric Actuators and Tri-Sen Turbomachinery Controls’ Turbine and Compressor Control Systems. Through this job post, we intend on finding someone who can support us with sales and after-sales service for our products. A strong technical background combined with a passion for frontline sales and customer service is essential for success in this role. While our leadership team will be there at each step to guide you, skills such as customer centricity, attention to detail, customer/stakeholder management and excellent communication will be appreciated. Independence, curiosity, confidence, and accountability are qualities that are highly valued by us.