Retail Store Manager

Position Overview: -

The Retail Store Manager will oversee the day-to-day operations of our retail store outlet, ensuring a positive customer experience and maximizing sales revenue. This position requires strong leadership, excellent communication skills, and a passion for books and retail management.

Responsibilities:
Store Operations Management:

• Supervise and manage all aspects of the retail store, including staffing, inventory management, and customer service.
• Ensure the store maintains high standards of cleanliness, organization, and presentation.
• Implement effective merchandising strategies to optimize product visibility and drive sales.
• Timely opening of Store and adherence to all the processes from store opening to closing

Staff Management:

• Train, and motivate retail staff to deliver exceptional customer service and achieve sales targets.
• Schedule and assign tasks to staff, ensuring adequate coverage during operating hours.
• Provide coaching and performance feedback to staff members to foster professional growth and development.

Sales and Revenue Generation:

• Develop and implement sales strategies to meet or exceed revenue targets for various product categories, including General & Competitive Books, Academic Books, Gifts & Stationery.
• Monitor sales performance, analyse trends, and identify opportunities for growth and improvement.
• Drive promotional activities and events to increase foot traffic and stimulate sales.

Customer Service Excellence:

• Cultivate a customer-centric culture within the store, ensuring that all customers receive prompt, courteous, and knowledgeable assistance.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Build and maintain strong customer relationships to foster loyalty and repeat business.

Inventory Management:

• Oversee inventory procurement, stocking, and replenishment processes to maintain optimal product levels and minimize stockouts.
• Conduct regular inventory audits and cycle counts to ensure accuracy and identify discrepancies.
• Manage product returns, exchanges, and damaged goods in accordance with company policies.

Financial Management:

• Tracking expenses and revenues to ensure profitability.
• Implement cost-control measures to optimize operational efficiency and maximize profit margins.
• Effective management of cash & payments compliance

Compliance and Safety:

• Ensure compliance with all company policies, procedures, and regulations governing retail operations.
• Maintain a safe and secure environment for customers and staff, adhering to health and safety guidelines and protocols.
• Loss Prevention & Pilferage Control of the store

Skills Required

• 6-8 years of similar experience
• Any graduate/ post-graduate.
• Strong leadership abilities, with the ability to motivate and inspire a team to achieve sales targets and deliver exceptional customer service.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, staff, and vendors.
• Sound knowledge of retail operations, merchandising techniques, and inventory management practices.
• Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
• Flexibility to work on weeks off and holidays as required.
• Passion for books, literature, and retailing, with a genuine enthusiasm for promoting reading and literacy.

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person