Retail Sales Manager

Company Description

MacV by McPherson & Valentine is a fashion & lifestyle brand, renowned for stylish eyewear. With its roots in Scotland, MacV has successfully operated in India for over 10 years and can be found in more than 45 leading shopping malls & airports across the country.

This is a full-time on-site role for a Retail Business Manager located in Ahmedabad. The Retail Business Manager will be responsible for retail sales, business planning, customer service, and sales activities on a day-to-day basis.

Sales Manager – Retail

Location: Ahmedabad

Department: Sales

Reports To: Sales Head

CTC - 8 Lac + ( Upto Rs 50000 monthly incentive + 2 Lacs Annually - Linked to targets)

Job Summary:

We are looking for a dynamic and results-driven Sales Manager – Retail to lead and manage retail store operations, drive sales performance, and deliver an exceptional customer experience. The ideal candidate will oversee a cluster of stores, manage store teams, and ensure the achievement of sales targets and operational excellence.

Key Responsibilities:

🔹 Sales & Revenue:

Achieve and exceed sales targets across assigned retail outlets.

Analyze sales trends and take proactive steps to improve performance.

Identify upselling and cross-selling opportunities.

🔹 Team Leadership:

Manage and motivate store staff to deliver high performance.

Conduct regular training and coaching sessions for sales executives.

Set individual sales targets and monitor performance.

🔹 Store Operations:

Ensure smooth day-to-day store operations.

Maintain store hygiene, visual merchandising standards, and inventory control. Coordinate with the HO for stock replenishment, pricing, and offers.

🔹 Customer Experience:

Ensure a consistent, high-quality customer experience across stores.

Handle customer escalations and resolve issues professionally.

Drive initiatives to increase footfall and customer loyalty.

🔹 Reporting & Analysis:

Prepare and submit regular sales reports and MIS data.

Analyze store performance and suggest actionable improvements.

Track and manage KPIs such as conversion rate, ATV, and UPT.

Key Requirements:

Experience: 3–6 years in retail sales, with at least 1–2 years in a managerial role

Education: Graduate in Business, Marketing, or related field (MBA preferred)

Skills: Strong leadership, sales acumen, communication, and analytical skills

Industry: Retail (fashion, eyewear, cosmetics, or similar) preferred

Tools: Familiarity with POS systems and MS Excel

Personal Attributes:

Energetic, target-oriented, and customer-focused

Ability to lead and inspire teams

Strong problem-solving and decision-making skills

Flexible to travel across store locations