Resource Management Director 1

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Resource Director will plan and execute a comprehensive Resource Management strategy within the Assurance line of business (LOB). They will collaborate with US-based Resource Directors, Service Line/Solution set leadership, HR, and Finance leadership, and may contribute to National LOB/Service Line leadership teams.

The Director will drive the development, implementation, and communication of priorities through Resource Managers, ensuring alignment with the LOB’s vision and strategies. Responsibilities include executing resource management projects, improving engagement management processes, and maintaining consistency in scheduling, reporting, account prioritization, resource sharing, industry alignment, and LOB programs. The Director will oversee core processes such as scheduling, forecasting, and reporting within the LOB or Service Line.

The Director will drive collaboration and integration of core RM processes and Firm initiatives to improve overall RM capabilities, incorporating global and functional requirements and priorities, including:

• Monitoring LOB workforce plans with utilization reporting and providing input to LOB leaders for forecasting.
• Generating scheduling, utilization, and forecasting reports, and providing analysis (as needed) of the data to assist in making staffing decisions.
• Understanding the line of business and/or solution set business needs, strategy, offerings/products, and challenges; maintaining a focus on supporting the goals and initiatives of each.
• Initiating, developing, and maintaining communication with internal clients to be their trusted advisor, adapting expectations for timeliness, responsiveness, accuracy, service quality, thoroughness, and sense of urgency.
• Partnering with TA and leadership on new hire goals, hiring, and workforce plan items.
• Partnering with leaders on rotations, global assignments, and other programs, implementing programs through the LOB, and providing feedback for process improvement.
• Participating in talent development meetings for ECS teams, providing candid feedback on interactions, and understanding individuals’ goals for future rotation opportunities, assignments, industry exposure, FWOs, etc.
• Understanding local and national training offerings, sharing feedback on business needs for timing, and assisting with the identification of trainers.
• Utilizing, sharing, and developing best practices, staying up to date on market trends and upgrades of scheduling technology offerings for effectiveness.
• Coordinating resource sharing across Resource Managers, functional teams, and other business units.
• Effectively researching, documenting, analyzing, and interpreting information based on expectations, adapting approach when necessary, and using problem-solving and analytical skills to develop and share recommendations and solutions.
• Identifying trends to proactively balance workloads while increasing utilization, and providing various forms of analysis including financial, profitability, and exception reporting.
• Proofing, editing, and checking work for completeness, accuracy, and formatting, and verifying that scheduling, reporting, and other related information is current and accurate.
• Serving as Performance Advisor and providing oversight of the daily responsibilities of Resource Managers.

Required qualifications

EDUCATION/CERTIFICATIONS

• Bachelors or Associates Degree or 3 - 5 years in a professional services firm as an external client server or resource management professional - Required
• Minimum 10+ years of relevant scheduling experience or LOB/Service Line experience – Required
• Strong Microsoft office skills, specifically with Excel and Powerpoint– Required
• Strong written and verbal communication skills, ability to communicate both verbally and written with diverse audiences at all levels of the organization.- Required
• Superior analytical, forecasting, problem solving and client service skills - Required
• Effective organization and time management skills and ability to manage multiple tasks required -Required

• Strong attention to detail – Required
• Ability to respond positively to changing circumstances, seek and implement change to drive business improvement; serve as a change agent – Required
• Operates with a sense of urgency - Required
• Ability to facilitate collaborative discussions regarding resource assignment, utilization and gap analysis between resource managers and leaders

• Ability to drive collaboration and communication between teams
• Process driven and ability to help train/drive/develop these processes to create unity and consistency across all offices within line of business and/or solution set

Preferred qualifications

• Resource Management or Project Management Certifications - Preferred
• Previous experience in LOB or Solution Set supporting – Preferred
• DayShape or Workday Experienced – Preferred

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.