Resource Management Director 1

The Resource Director will plan and execute a comprehensive Resource Management strategy within the Assurance line of business (LOB). They will collaborate with US-based Resource Directors, Service Line/Solution set leadership, HR, and Finance leadership, and may contribute to National LOB/Service Line leadership teams.

The Director will drive the development, implementation, and communication of priorities through Resource Managers, ensuring alignment with the LOBs vision and strategies. Responsibilities include executing resource management projects, improving engagement management processes, and maintaining consistency in scheduling, reporting, account prioritization, resource sharing, industry alignment, and LOB programs. The Director will oversee core processes such as scheduling, forecasting, and reporting within the LOB or Service Line.

The Director will drive collaboration and integration of core RM processes and Firm initiatives to improve overall RM capabilities, incorporating global and functional requirements and priorities, including:

• Monitoring LOB workforce plans with utilization reporting and providing input to LOB leaders for forecasting.
• Generating scheduling, utilization, and forecasting reports, and providing analysis (as needed) of the data to assist in making staffing decisions.
• Understanding the line of business and/or solution set business needs, strategy, offerings/products, and challenges; maintaining a focus on supporting the goals and initiatives of each.
• Initiating, developing, and maintaining communication with internal clients to be their trusted advisor, adapting expectations for timeliness, responsiveness, accuracy, service quality, thoroughness, and sense of urgency.
• Partnering with TA and leadership on new hire goals, hiring, and workforce plan items.
• Partnering with leaders on rotations, global assignments, and other programs, implementing programs through the LOB, and providing feedback for process improvement.
• Participating in talent development meetings for ECS teams, providing candid feedback on interactions, and understanding individuals goals for future rotation opportunities, assignments, industry exposure, FWOs, etc.
• Understanding local and national training offerings, sharing feedback on business needs for timing, and assisting with the identification of trainers.
• Utilizing, sharing, and developing best practices, staying up to date on market trends and upgrades of scheduling technology offerings for effectiveness.
• Coordinating resource sharing across Resource Managers, functional teams, and other business units.
• Effectively researching, documenting, analyzing, and interpreting information based on expectations, adapting approach when necessary, and using problem-solving and analytical skills to develop and share recommendations and solutions.
• Identifying trends to proactively balance workloads while increasing utilization, and providing various forms of analysis including financial, profitability, and exception reporting.
• Proofing, editing, and checking work for completeness, accuracy, and formatting, and verifying that scheduling, reporting, and other related information is current and accurate.
• Serving as Performance Advisor and providing oversight of the daily responsibilities of Resource Managers.

Required Qualifications:

EDUCATION/ CERTIFICATIONS

• Bachelors or Associates Degree or 3 - 5 years in a professional services firm as an external client server or resource management professional - Required
• Minimum 10+ years of relevant scheduling experience or LOB/Service Line experience Required
• Strong Microsoft office skills, specifically with Excel and Powerpoint Required
• Strong written and verbal communication skills, ability to communicate both verbally and written with diverse audiences at all levels of the organization.- Required
• Superior analytical, forecasting, problem solving and client service skills - Required
• Effective organization and time management skills and ability to manage multiple tasks required -Required

• Strong attention to detail Required
• Ability to respond positively to changing circumstances, seek and implement change to drive business improvement; serve as a change agent Required
• Operates with a sense of urgency - Required
• Ability to facilitate collaborative discussions regarding resource assignment, utilization and gap analysis between resource managers and leaders

• Ability to drive collaboration and communication between teams
• Process driven and ability to help train/drive/develop these processes to create unity and consistency across all offices within line of business and/or solution set

Preferred Qualifications:

• Resource Management or Project Management Certifications - Preferred
• Previous experience in LOB or Solution Set supporting Preferred
• DayShape or Workday Experienced Preferred.