Resort Manager

Job Description

Job Title: Resort Manager – Resort Operations Location: Shahapur Pool city (Meravilla Infra Pvt Ltd) Experience: Minimum 10 years in resort management, Handling 100+ employees, Especially into pre-opening Job Overview: Poolcity Resort, a premium getaway in Shahapur, is seeking an experienced Resort Manager to oversee the entire resort’s operations. The ideal candidate will have a strong background in hospitality, with at least 10 years of experience in managing resort operations and leading large teams. This role requires a strategic leader who can drive guest satisfaction, operational efficiency, and financial performance while maintaining high service standards. Key Responsibilities: * Overall Resort Management: Oversee day-to-day operations, ensuring smooth functioning across all departments (Front Office, Housekeeping, F&B, Maintenance, Security, and Recreation). * Team Leadership: Lead, mentor, and manage a workforce of 100+ employees, ensuring staff motivation, training, and development. * Guest Experience: Maintain high guest satisfaction scores by ensuring top-notch service, handling escalations, and implementing quality improvements. * Revenue & Cost Management: Monitor budgets, control operational costs, optimize profitability, and drive revenue growth through innovative strategies. * Sales & Marketing Coordination: Work closely with the sales and marketing teams to improve occupancy rates, attract corporate and leisure travelers, and develop promotional activities. * Compliance & Safety: Ensure compliance with all legal, regulatory, and safety standards, including health, hygiene, and environmental policies. * Vendor & Inventory Management: Manage supplier relationships, negotiate contracts, and oversee procurement for smooth resort operations. * Event & Activity Planning: Oversee resort activities, special events, and guest engagement programs to enhance the overall experience. Key Requirements: * Minimum 10 years of experience in resort/hotel operations, with at least 5 years in a senior management role and pre-opening * Proven track record of managing large teams (60+ employees) and driving high-performance cultures. * Strong leadership, communication, and decision-making skills. * Experience in budget management, cost control, and revenue optimization. * Ability to handle guest concerns and implement service excellence strategies. * Knowledge of hospitality technology, PMS systems, and operational software. * Preferred Qualifications: * Degree/Diploma in Hospitality Management or a related field. * Experience working in resort destinations like Karjat, Lonavala, Goa, etc will be an advantage. * Salary: Competitive and based on experience. * Food & Accommodation: Can be provided as per company policy. If you have the expertise to lead a dynamic resort operation with pre-opening experience and create memorable guest experiences, we invite you to apply. Show more Show less