Research And Development Manager

Job Responsibilities

market trends

• Prepare and present 

  monthly analysis reports

   comparing internal systems, workflows, and results with 

  industry best practices

   and benchmarks.
• Recommend and evaluate 

  new tools, platforms, and features

   that can provide a 

  competitive advantage

   and enhance overall efficiency and service delivery.
• Research and propose integration options across relevant platforms into the organizations workflow.
• Propose and support implementation of 

  automation solutions

   to minimize manual interventions, reduce errors, and improve data flow.
• Ensure 

  100% data accuracy

   and integrity across all CRM modules and internal platforms.
• Conduct regular 

  audits of CRM data

• Identify data gaps, duplications, or inconsistencies and initiate corrective action in coordination with the respective stakeholders.
• Act as the 

  central liaison

   between 

  Tech, Operations, Sales, and Marketing

   to ensure all relevant updates, processes, and inputs are accurately mapped and maintained in the CRM and related systems.
• Work closely with 

  advisors, trainers, and operations teams

   to capture the 

  latest university updates

  , 

  policy/process changes

  , and 

  new services

  , and ensure they are promptly reflected on the platform.
• Collaborate with the tech team to 

  design, test, and deploy internal tools

   (checklists, templates) that support real-time decision-making and operational efficiency.
• Maintain consistent and accurate communication by regularly updating the portal with the latest information to keep employees informed.
• Ensure all training materials, updates, changes, and critical modifications are effectively communicated, keeping users well-informed and aligned with current processes.
• Conduct ongoing research on international institutions, academic programs, and educational trends to ensure the database remains accurate, relevant, and comprehensive.
• Add and update data entries related to courses, universities, campuses, career outcomes, required documentation, application deadlines, and educational resources within the portal.
• Keep the knowledge library updated by incorporating the latest information and resources as they become available.
• Oversee and regularly update the university matrix to ensure all information regarding universities, programs, and academic offerings is accurate and up to date.

Preferred candidate profile

• Bachelors degree (or higher) in Education, Business Administration, Information Management, or a related field.
• Minimum 35 years of experience in a similar role involving research, team coordination, or educational data management.
• Proven experience in managing data platforms, knowledge bases, or educational content systems.