Quality Executive

Job Description

APM Terminals Quality Executive – Process Improvement & Quality Management (3PL Warehouse Operations): Location : Bhiwandi, Thane Reports To : Quality Manager / Operations Head Industry : Logistics & Supply Chain (3PL Warehouse Operations) Employment Type : Full-time Role Summary: We are seeking a detail-oriented and experienced Quality Executive to oversee and enhance quality assurance and continuous improvement initiatives within our Third-Party Logistics (3PL) warehouse operations. The ideal candidate will play a pivotal role in ensuring compliance with client-specific KPIs, operational SOPs, and industry standards, while driving efficiency and customer satisfaction through process improvements. Key Responsibilities: Quality Management: Develop, implement, and maintain quality assurance policies, procedures, and documentation in alignment with company and client standards. Monitor and evaluate inbound, outbound, and inventory processes for adherence to SOPs. Conduct routine audits of warehouse operations to identify compliance gaps, deviations, or non-conformities. Collaborate with operations teams to ensure quality standards are maintained across all touchpoints of the warehouse. Generate periodic quality reports, including defect rates, root cause analysis, and improvement actions. Process Improvement: Identify process inefficiencies and operational bottlenecks through data analysis, feedback, and audits. Drive Lean, Six Sigma, or similar continuous improvement methodologies to optimize warehouse processes. Implement corrective and preventive actions (CAPA) in response to audit findings or performance issues. Collaborate cross-functionally with teams such as Inventory, Dispatch, Customer Service, and Client Representatives to streamline workflows. Support digital transformation and automation initiatives to enhance quality control and operational visibility. Training and Development: Assist in designing and conducting training sessions on quality standards, SOPs, and best practices for warehouse staff. Support onboarding of new team members from a quality perspective. Promote a culture of quality awareness and accountability among all warehouse personnel. Documentation and Compliance: Ensure all quality-related records, logs, and certifications are accurately maintained and readily available for internal or client audits. Ensure compliance with safety, regulatory, and environmental guidelines related to warehouse operations. Maintain and regularly update quality documentation in alignment with ISO, HACCP, or other applicable quality frameworks, if required. Key Requirements : Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, or related field. Certification in Quality Management (e.g., Six Sigma Green/Black Belt, ISO 9001 Lead Auditor) is a plus. Minimum 3–7 years of hands-on experience in quality assurance or process improvement within 3PL or warehouse logistics operations. Strong knowledge of warehousing processes and quality control tools. Proficient in root cause analysis, CAPA, process mapping, and audit procedures. Experience with WMS (Warehouse Management Systems) and ERP platforms. Strong analytical and problem-solving abilities. Excellent communication, training, and interpersonal skills. Familiarity with Lean/Six Sigma methodologies. Experience managing client relationships or working in client-driven environments. Ability to work independently and collaboratively in a fast-paced, high-volume warehouse setting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.