Quality Assurance

Quality System Management: Develop, implement, and maintain the company's Quality Management System (e.g., ISO 9001, AS9100, ISO 13485 as applicable). Ensure compliance with all relevant industry standards, customer specifications, and regulatory requirements. Conduct internal audits and facilitate external audits by customers and certification bodies. Manage all quality-related documentation, including policies, procedures, work instructions, and records. Inspection and Testing: Oversee and perform in-depth inspections of raw materials, in-process components, and finished precision-machined parts. Utilise advanced precision measuring instruments and techniques, including CMMs, optical comparators, micrometres, callipers, gauges, and surface profilometers. Develop and implement robust inspection and testing protocols, including First Article Inspections (FAI), in-process checks, and final inspections. Interpret complex engineering drawings, blueprints, and Geometric Dimensioning and Tolerancing (GD&T) callouts. Process Control and Improvement: Monitor manufacturing processes to ensure adherence to quality standards and identify potential areas for improvement. Implement and manage Statistical Process Control (SPC) programs to track and control process variations. Lead root cause analysis (RCA) for quality defects and non-conformances, implementing effective corrective and preventive actions (CAPA). Drive continuous improvement initiatives using methodologies such as Lean Manufacturing and Six Sigma. Collaborate with engineering and production teams to optimize processes, reduce waste, and enhance product quality. Team Leadership and Development: Lead, mentor, and develop a team of quality inspectors and technicians. Provide training on quality standards, inspection techniques, and the use of measuring equipment. Foster a proactive quality-focused culture among all employees. Customer and Supplier Relations: Serve as the primary point of contact for customer quality inquiries and concerns. Investigate and resolve customer complaints, providing timely and effective solutions. Evaluate and manage supplier quality, ensuring incoming materials meet required specifications. Reporting and Data Analysis: Collect, analyse, and report on key quality metrics and performance indicators (KPIs). Prepare detailed quality reports for management, customers, and internal stakeholders. Maintain accurate and organised quality records for traceability and audit purposes.