1010 Property Management Jobs - Page 13

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact: This position is for a global software auditor and inventory analyst who will form a key part of OpenText Compliance Management Team. The compliance team is responsible for the protection of Intellectual Property and contractual rights held in the software produced across all business lines. What the Role Offers: Good communication (telephonic and direct) Strong analytical and logic skills (High level of Excel, SQL, DBA skill essential) Project management expertise Familiarity with SAM / Discovery toolsets Thorough understanding of IT infrastructures and deployment methodologies Strong Understanding of Directory Environments (AD, eDir, etc) Familiar with standard Software License Agreements and the ability to read and understand software contract language What you Need to Succeed: 3- 5 years of Software Asset Management or software auditing The position requires significant experience and understanding of software discovery methodologies and toolsets, auditing best-practice, inventory data analysis, and project management. Software audit experience Useful Skills Directory Management Skills (AD, LDAP,eDir) Multilingual Visual Basic skills SQL Skills OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace. "

•Ensure all assigned properties are clean, well-maintained, and guest-ready all times. •Handle rental collection and maintain accurate payment records. •Coordinate and conduct property visits with potential tenants. •Manage tenant shifting processes. Required Candidate profile •Monitor and address any repair or maintenance issues with quick resolution. •Coordinate with housekeeping and support teams for smooth operations.

Role & responsibilities The Head Infrastructure will be responsible for planning, executing, and maintaining infrastructure for commercial properties, including malls, multiplexes, retail spaces, and commercial buildings. The role includes managing new development, fit-outs, CAPEX projects, asset lifecycle, vendor coordination, and ensuring smooth day-to-day infrastructure operations with focus on safety, sustainability, and cost-efficiency. Key Responsibilities: 1. Infrastructure Strategy & Planning Develop long-term infrastructure strategy for malls, multiplexes, and commercial spaces. Lead design planning, technical due diligence, and layout finalization with architects, consultants, and developers. Prepare CAPEX & OPEX budgets for property development and maintenance. 2. Project Execution Lead greenfield and brownfield projects from design to handover including site supervision. Ensure timely completion of civil, MEP (Mechanical, Electrical, Plumbing), HVAC, escalators/lifts, fire systems, and landscaping works. Coordinate with internal stakeholders, external agencies, and government authorities. 3. Facilities & Asset Management Oversee day-to-day operation and maintenance of infrastructure, equipment, and utilities across sites. Ensure AMC (Annual Maintenance Contracts), SLAs, and SOPs are in place for housekeeping, security, parking, DG, HVAC, STP, WTP, and other systems. Monitor energy efficiency, building health, and infrastructure performance KPIs. 4. Compliance & Safety Ensure statutory compliance for all building codes, environmental regulations, fire safety, structural audits, etc. Implement emergency response systems, safety audits, evacuation plans, and fire drills. 5. Vendor & Team Management Handle procurement, tendering, and negotiation with vendors, contractors, and consultants. Build and lead a cross-functional infrastructure and engineering team. Review performance of external facility management partners. 6. Renovation & Expansion Plan and execute property renovations, reconfigurations, and tenant modifications. Ensure minimal disruption to retail operations during infra works. Preferred candidate profile Project & Construction Management MEP, Civil & HVAC Expertise Vendor Management & Procurement Regulatory Compliance Facility Operations & Energy Management Budgeting & Cost Control Team Leadership & Cross-Functional Coordination

We are hiring Real Estate Consultants to generate leads, manage clients, and close deals in residential/commercial properties. Target-driven role with high income potential through commissions. Join us for great growth opportunities!

You will be working as a Studio Operations, Facilities Work Control Coordinator for a top media client in Miami, FL. In this role, you will be responsible for overseeing planned work activities across various East Coast Facility and Operations departments. Your main tasks will include analyzing operations work planning, tracking work completion, and ensuring customer satisfaction at multiple locations while considering financial impacts. You will play a key role in managing operations planning and data, utilizing your excellent communication skills. Your technical expertise will be crucial in maintaining the quality and accuracy of data, processes, and designs to support better decision-making for the organization. This position reports to the Facilities Work Control Senior Manager based in Universal City, CA. Your responsibilities will include overseeing all aspects of planned work activities for East Coast facilities sites, operating the Facilities Operations & Engineering East Coast Service Center, reviewing work orders for data quality, acting as a key liaison with employees and clients, and utilizing an Integrated Workplace Management System (IWMS) to organize work plans spanning multiple sites. Additionally, you will collaborate with team members to collect and analyze data, develop resources and processes to meet schedules, establish KPIs, support Facilities Operations & Engineering with work management reporting, and manage tools for facility estimating programs. As new opportunities arise, you will also take on additional duties to support the department's growth. The ideal candidate for this position should have at least 3 years of experience in a customer service role, be comfortable working in a fast-paced environment, possess strong multitasking abilities, and have a background in property management. Bilingual proficiency in Spanish and English is required. The interview process will involve meetings with the HR Manager, Senior Manager, and Telemundo Manager on-site. To apply for this position, please contact: Email: imran.rizvi@triconitsolutions.com Phone: 609-807-2112 Candidates who are successful in this role are known for their ability to handle a fast-paced and multitasking environment, think quickly and act decisively, work collaboratively and independently, efficiently use Microsoft products, work with work order systems, and coordinate across different teams.,

As the Property Manager, you will be responsible for overseeing and supervising all operational activities conducted by CBRE at client sites in Delhi, Faridabad, Ghaziabad, Greater Noida, Gurgaon, New Delhi, and Noida. Your role will involve organizing, directing, managing, and evaluating operations related to facility and management support services. You will focus on maintaining smooth integration between engineering and soft services, parking management/security, pest control and landscaping, MIS generation, critical equipment breakdown trend analysis, financial and budgetary controls of all services. Your primary duties will include ensuring that the team performs according to the scope, completes all tasks within the SLA, and meets the KPI. You will be responsible for scheduling and implementing all training needs for the team, preparing audits as per plans, and addressing any abnormalities in engineering operations and HK work in coordination with the partner team. Moreover, you will manage all aspects of the facility management service delivery system, with a focus on operations. This includes holding the Facility Management staff accountable for providing timely reports to management, adhering to agreed SLAs and KPIs, and tracking the completion of scheduled work by PM and vendors staff. You will also ensure that all reports, checklists, and statutory compliance requirements are followed at all times, and analyze Facility Management costing for accurate reporting to management. Additionally, you will oversee preventive maintenance schedules, incident reports, service connect calls, operating expenses, and vendor management on a monthly basis. You will assist in managing the PM budget, undertake comprehensive procurement procedures for facilities maintenance services, and coordinate with Shift Engineers/Helpdesk for engineering-related activities. Your role will involve ensuring timely monthly invoicing as per agreed timelines, conducting cost control measures, coordinating with vendors and audit teams to maintain accurate documents on site, and suggesting cost-effective solutions by analyzing alternatives and inviting quotations from various vendors. You will also collaborate with the client in planning the PM budget and carry out any additional tasks within the scope of services as requested by the Client Manager. Your attention to detail will be crucial in reviewing MMR with Shift Engineers monthly, ensuring accuracy in cost sheets submitted to the office, and checking cost sheets upon receipt of invoices. Overall, your role as a Property Manager will be pivotal in maintaining operational efficiency, client satisfaction, and cost-effective management of facility services.,

As a Real Estate Agent at our company, located in Surat, you will play a vital role in assisting clients with buying, selling, and renting properties. Your responsibilities will include showing properties, negotiating deals, managing paperwork, and delivering exceptional customer service. It will be crucial for you to stay informed about real estate market trends and cultivate strong relationships with clients and industry professionals. To excel in this role, you must hold a valid Real Estate License and possess strong customer service and sales skills. Previous experience in Real Estate and Real Property management will be advantageous. Effective communication and negotiation abilities are essential, along with the capacity to work autonomously and efficiently manage your time. Familiarity with local real estate market trends in Surat is preferred, and a Bachelor's degree in Business, Real Estate, or a related field would be a valuable asset.,

Greet customers, seat them, and provide them with menus Take food and beverage orders and ensure accuracy Serve food and beverages to customers and provide exceptional customer service Clean tables and dining areas after customers leave Maintain a clean and organized dining area, including sweeping and mopping floors, wiping down tables and chairs, and keeping condiments and utensils organized Assist kitchen staff with food preparation and plating as needed Answer customer inquiries and complaints, and escalate issues to management as needed Process customer payments and reconcile cash register at the end of each shift Assist in opening and closing duties, including setting up tables and chairs, preparing condiments, and locking up at the end of the day Follow all health and safety regulations and company policies Strong communication and interpersonal skills

Sodexo Food Solutions India Pvt. Ltd. ces is looking for Caretaker to join our dynamic team and embark on a rewarding career journey. Maintain the cleanliness and upkeep of facilities and grounds. Perform routine maintenance and repairs as needed. Ensure safety and security of the premises. Monitor and replenish supplies and equipment. Report any issues or concerns to management. Assist with event setup and coordination.

Sodexo Food Solutions India Pvt. Ltd. ces is looking for Helper - Building Maintenance to join our dynamic team and embark on a rewarding career journey. Following instructions and procedures to perform assigned tasks. Complying with all safety procedures and guidelines. Maintaining a clean and organized work area. Ability to follow instructions and procedures. Communicating effectively to ensure a smooth and efficient work flow.

If you excel at providing a well-rounded customer experience, are a highly-motivated customer service professional, a fast worker, and a great team player, you might be just the person were looking for! Entratas Insurance department is seeking an Agency Support Representative to join our Insurance team! You will provide data verification to Entratas clients, provide basic written support to policyholders, and assist with other non-customer-facing tasks. . Responsibilities will include Answering emails from existing and prospective policy holders, providing world class customer service. Maintain regular and punctual attendance and shift adherence Maintain accuracy of paperwork in regards to existing policies (updating notes and other transactional records) and assist with billing procedures Verifying Insurance Coverage from 3rd party providers Providing feedback to members of management to better the product offerings Minimum Qualifications 6+ months customer service experience Excellent customer service mentality Above-average interpersonal skills Above average mastery of the English language (written and spoken) Basic Computer skills Self-motivated with desire to succeed and grow Ability to manage your workload autonomously or with team collaboration

We are looking for a proactive and customer-focused Facility Executive to manage residential communities after project handover. The role involves overseeing day-to-day facility operations, vendor coordination, AMC management, resident service requests, and ensuring a smooth transition from builder to resident-led association (if applicable). Key Responsibilities: Facility Operations & Maintenance Supervise and ensure daily functioning of all critical services (DG, lifts, STP, WTP, firefighting systems, etc.) Conduct routine inspections of the building, amenities, and common areas to maintain safety and hygiene standards Ensure preventive and breakdown maintenance schedules are followed as per SOP Vendor & Staff Management Coordinate and monitor outsourced staff (housekeeping, security, MEP technicians) Manage facility vendors, service contracts, and Annual Maintenance Contracts (AMCs) Track service quality, attendance, and performance of all outsourced manpower Resident Coordination & Issue Resolution Act as the single point of contact for resident queries and complaints post-handover Ensure timely resolution of service requests with proper documentation Conduct periodic meetings with residents for feedback and service updates Utilities & Asset Management Maintain logs and records for DG fuel, electricity, water usage, waste management Maintain inventory of facility equipment, consumables, and tools Raise material/service requests as needed Compliance & Reporting Ensure compliance with safety, fire, environmental and legal norms Prepare daily/weekly/monthly facility reports and submit to management Assist in handover process from project execution team to facility management Transition Support to Residents Association Support in formation of RWAs / Societies (if required) Educate residents on community rules, maintenance policies, and complaint procedures Desired Skills & Qualifications: Bachelor’s degree in Facility Management, Engineering, or related field Strong knowledge of residential facility systems (HVAC, lifts, electrical, STP/WTP, etc.) Good interpersonal and communication skills (Telugu, English, Hindi preferred) Proficiency in MS Office and facility management software Prior experience in managing gated community projects or high-rise apartments is an advantage Work Conditions: Willingness to work on-site at residential properties across Hyderabad Should be available for emergency calls or critical escalations outside regular hours Note : Immediate joiners residing in Hyderabad are preferred Perks & Benefits: Provident Fund Medical Insurance

Oversee the maintenance, safety, and functionality of buildings and properties. Coordinate repairs, vendor contracts, and space utilization. Ensure compliance with health and safety regulations.

Job Description Key Responsibilities: Strategic Planning: Develop and implement real estate strategies aligned with business objectives. Conduct market research and feasibility studies to identify optimal locations for new facilities or expansions. Property Acquisition & Leasing: Negotiate leases and purchase agreements for new properties. Coordinate with brokers, legal advisors, and stakeholders to facilitate property transactions. Portfolio Management: Monitor and analyze the performance of the real estate portfolio. Develop and execute maintenance plans to ensure the properties are well-maintained and compliant with regulations. Financial Analysis: Prepare financial models and investment analysis to assess the viability of real estate projects. Manage budgets related to property management, maintenance, and capital expenditures Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender Female Qualification Graduation Language Hindi-Understand and Speak Excellent English-Understand and Speak Excellent Interview Details Priority Any Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Licence Yes (Two Wheeler) Documents Address Proof,Aadhar card,Pan card Assets Smartphone,Two Wheeler Company Details Client Of Cafyo Automobiles | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Overview as Community manager the candidate will be responsible for the whole day to day operation of the property and supervising the other team members from house keeping and taking care of guest relations front desk and completing the daily checklist of the property. Tagged as: hotel management, hotel operations, property management Before applying for this position you need to submit your online resume . Click the button below to continue. About Colive/Propex.AI as Community manager the candidate will be responsible for the whole day to day operation of the property and supervising the other team members from house keeping and taking care of guest relations front desk and completing the daily checklist of the property.

As a motivated and enthusiastic Property Manager, you will be responsible for overseeing the daily operations of the property and managing its social media presence. Your dynamic nature, excellent communication skills, and passion for property management and customer service will be key to your success in this role. In terms of daily operations management, you will assist in overseeing the day-to-day functions of the property, coordinate maintenance requests, ensure timely resolution of guest issues, maintain a clean and safe environment, and conduct regular property inspections to report on condition and maintenance needs. Being the primary point of contact for guests, you will address inquiries and concerns professionally, organize community events to enhance guest engagement and satisfaction, and create and manage content for the property's social media platforms like Facebook, Instagram, and Twitter. Your role will involve developing a social media strategy to promote the property, engaging with potential guests, monitoring and responding to comments and messages on social media, and analyzing social media metrics to assess campaign effectiveness. Administratively, you will maintain accurate records of guest communications, maintenance requests, and property activities, as well as assist in preparing reports for property management to track occupancy rates, guest feedback, and operational efficiency. Additionally, you will support marketing efforts by developing promotional materials for available units, collaborating with senior management on marketing strategies, and attracting new guests. To qualify for this role, a Bachelor's degree in Property Management, Business Administration, Marketing, or a related field is preferred. Strong verbal and written communication skills, basic knowledge of social media platforms and digital marketing strategies, excellent organizational skills, attention to detail, ability to work independently and as part of a team, and proficiency in MS Office Suite (Word, Excel, PowerPoint) are essential. In return, we offer a competitive salary and benefits, opportunities for professional development and career growth, and a dynamic and collaborative work environment. If you are a proactive individual with a passion for property management and social media, we encourage you to apply and join our team in Pune to help create a welcoming community for our guests. This is a full-time position.,

The Director of Real Estate position at REALTYHQ in Noida requires a professional with expertise in lease negotiations, finance, leases, property management, and lease administration. As the Director of Real Estate, you will play a vital role in ensuring the smooth operation of real estate activities on-site. To excel in this role, you should possess strong skills in lease negotiations and lease administration, finance, and property management. A deep understanding of real estate laws and regulations is essential to navigate the complexities of the industry effectively. Your ability to communicate clearly and negotiate effectively will be crucial in establishing successful relationships with clients and stakeholders. In addition to technical skills, you should demonstrate analytical thinking and problem-solving abilities to address challenges that may arise in real estate operations. A bachelor's degree in Real Estate, Finance, Business, or a related field is required, along with a minimum of 5 years of experience in real estate management. If you are passionate about real estate, have a keen eye for detail, and thrive in a dynamic and fast-paced environment, this Director of Real Estate role at REALTYHQ offers you the opportunity to make a significant impact in the real estate sector. Join us in our mission to revolutionize the real estate experience through integrity, transparency, and client satisfaction.,

As a Property Advisor, you will be responsible for assisting clients with buying, selling, and renting properties. Your main duties will include conducting market research, analyzing property listings, and providing guidance to clients on real estate transactions. You will also be involved in property showings, negotiations, and processing of relevant documentation. Your role will require you to stay updated on market trends, property values, and legal requirements related to real estate transactions. You should possess excellent communication and negotiation skills to effectively interact with clients, real estate agents, and other stakeholders. Strong attention to detail and the ability to work independently are crucial for success in this role. Additionally, you will be expected to maintain client relationships, build a network of potential buyers and sellers, and promote properties through various marketing channels. A background in real estate or a related field is preferred, along with a valid real estate license. Your passion for real estate, professionalism, and dedication to providing exceptional service will be key to thriving as a Property Advisor.,

Responsibilities & Key Deliverables Lead strategic network planning to develop a scalable and high-uptime EV charging infrastructure across target regions, focusing on sustainable growth and innovation. Scout and evaluate high-demand locations through comprehensive data-led feasibility studies, including site visits and load analysis, ensuring strategic alignment with business goals. Drive commercial negotiations and secure long-term agreements with property owners, shopping malls, Resident Welfare Associations (RWAs), and fleet operators, fostering strong partnerships for mutual benefits. Collaborate closely with legal, finance, and compliance teams to ensure seamless execution of agreements, maintaining a transparent and ethical approach to business dealings. Oversee strict adherence to regulatory norms, safety standards, and statutory approvals for site readiness and operations, prioritising safety and compliance at all levels. Manage vendor coordination for timely and quality execution of installation and commissioning of EV charging stations, ensuring that project deliverables meet or exceed expectations. Drive localized below-the-line (BTL) marketing campaigns to enhance charger visibility, utilization, and customer engagement in both B2B and B2C segments, working towards building brand loyalty. Maintain Management Information System (MIS) dashboards to monitor site pipeline, installation status, and performance Key Performance Indicators (KPIs), enabling data-driven decision-making. Engage with cross-functional teams to innovate and implement best practices in business development, constantly striving to elevate the companys market position. Experience Industry Preferred The preferred industries for potential candidates include: Electric Vehicle (EV) infrastructure and energy sectors, focusing on sustainable development and renewable technologies. Real estate and property management sectors, particularly those involved in commercial spaces and large-scale developments. Telecommunications and utility companies, where knowledge of infrastructure deployment and operational logistics is essential. Logistics and fleet management companies that are moving towards electric vehicles as part of their operational strategy. Marketing and advertising agencies experienced in B2B and B2C campaigns targeted at technology and energy services. Qualifications General Requirements

As a candidate from the Travel and Hospitality Industry, your main responsibilities will include booking reservations and managing guests and properties. The office is located in Ashok Nagar, Kandivali East. This is a full-time position with benefits such as cell phone reimbursement, day shift schedule, performance bonus, and yearly bonus.,

The ideal candidate will manage a maintenance team responsible for maintaining residential buildings. You will ensure adherence to regulations and compliance, working closely with the maintenance teams to address any issues that may arise. In addition, you will be comfortable with budgeting and inventory tracking to guarantee that essential supplies are always available. Responsibilities: - Ensuring that the property meets all company standards - Collaborating with contractors to oversee large renovation projects - Becoming familiar with various building blueprints Qualifications: - High School Diploma - Strong time management and communication skills - Basic knowledge of budgeting and public safety,

We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Novotel Chennai Chamiers Road, India. In this role, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel. Ensure guest rooms and public areas are cleaned and maintained to our exacting standards Respond promptly and professionally to guest requests and concerns Coordinate with other departments to provide seamless service and resolve issues efficiently Manage inventory of cleaning supplies and report shortages to supervisors Adhere to safety and sanitation protocols Assist in training new team members on housekeeping procedures Participate in regular quality inspections to maintain service excellence Support the front desk team during peak check-in and check-out times as needed Contribute to a positive work environment by demonstrating a team-oriented attitude Proven experience in housekeeping, preferably in a hotel or resort setting Strong customer service skills with a friendly and professional demeanor Excellent attention to detail and commitment to cleanliness standards Ability to work efficiently in a fast-paced environment Physical stamina to perform housekeeping tasks throughout a shift Proficiency in time management and prioritization of tasks Knowledge of cleaning products, equipment, and procedures Experience with property management systems like Opera (preferred) Effective communication skills in English and local languages Flexibility to work various shifts, including weekends and holidays Basic computer skills for managing schedules and reports Ability to work both independently and as part of a collaborative team Problem-solving skills to address guest concerns promptly Understanding of hospitality industry standards (preferred)

Facilities Management (Non-Manufacturing) is accountable for processes and teams in one or more of the following areas: Facilities Management (e.g., property management, purchasing related to facilities, vehicle fleet management, etc.) Facilities Planning (e.g., space planning, facility infrastructure condition assessment, etc.) Facilities Security (People/Facilities) Planning maintenance programs for building and grounds of an organization including the upkeep of equipment and supplies Coordinating contractors for projects where required Overseeing the planning of space allocation and changes Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Facilities Management (Non-Manufacturing) is accountable for processes and teams in one or more of the following areas: Facilities Management (e.g., property management, purchasing related to facilities, vehicle fleet management, etc.) Facilities Planning (e.g., space planning, facility infrastructure condition assessment, etc.) Facilities Security (People/Facilities) Planning maintenance programs for building and grounds of an organization including the upkeep of equipment and supplies Coordinating contractors for projects where required Overseeing the planning of space allocation and changes Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

The Front Desk Executive provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. What will I be doing As the Front Desk Executive, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to and understand requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Support and motivate front desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follows-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate room in accordance to the guests reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests profiles and information is input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. Maintain safety deposit boxes, ensuring that guests valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. Handle guest relocations as required. Familiar with and master the Front Desk system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.