Project Manager

Job Title: Project Manager - NICE CXone

Job Location: 100% Remote - Flexible working different time zones…Japan, India, Australia, UAE etc

Summary

We are seeking a skilled and certified NICE CXone Implementation Project Manager to lead and deliver end-to-end implementations of CXone solutions. The ideal candidate brings a blend of strong project management experience, hands-on knowledge of NICE CXone, and exceptional leadership and communication skills. You will be responsible for planning, coordinating, and executing implementation projects, ensuring they are delivered on time, within scope, and with high client satisfaction.

Key Responsibilities:

• Lead full lifecycle project management for NICE CXone implementation and migration projects.
• Serve as the primary point of contact for internal stakeholders, clients, and third-party vendors.
• Develop detailed project plans including scope, milestones, budgets, resources, and timelines.
• Apply appropriate project management methodologies (Agile, Waterfall, Scrum, etc.) to meet client and business needs.
• Monitor project progress and proactively manage risks, dependencies, and changes in scope.
• Ensure compliance with internal processes and industry standards throughout project execution.
• Manage internal and external resources, assigning tasks and tracking deliverables.
• Conduct regular status meetings, generate reports, and ensure transparent communication with stakeholders.
• Support user acceptance testing (UAT), issue resolution, and go-live readiness.
• Provide post-implementation support and ensure knowledge transfer.

Required Skills & Qualifications:

Hard Skills:

• NICE CXone certification

  in project management or implementation is

  required

  .
• Proven experience implementing NICE CXone contact center solutions.
• Strong grasp of

  project management methodologies

  : Agile, Scrum, Waterfall, Kanban, Lean, PRINCE2.
• Proficient in

  project planning and scheduling

  , including task dependencies, milestones, and resource allocation.
• Excellent skills in

  risk identification and mitigation planning

  .
• Experience with

  project management tools

  such as:
• Microsoft Project
• Jira / Confluence
• Familiarity with documentation, compliance standards, and change management.
• Background in resource and budget management across cross-functional teams.

Soft Skills:

• Excellent

  verbal and written communication

  skills for effective stakeholder management.
• Strong

  leadership

  with the ability to drive collaboration across technical and non-technical teams.

• Adaptability

  in fast-paced, dynamic environments.
• Effective

  conflict resolution

  and stakeholder alignment techniques.
• Advanced

  time management

  and task prioritization capabilities.
• Strong

  negotiation

  skills with both clients and internal stakeholders.
• Demonstrated

  critical thinking

  and problem-solving ability during complex implementations.

Preferred Qualifications:

• PMP, CSM, or PRINCE2 certification.
• Experience managing contact center transformations or cloud-based SaaS deployments.
• Familiarity with CRM systems like Salesforce, ServiceNow, or Zendesk.
• Experience working with BPOs or customer service organizations is a plus.