Job Title: Business Analyst Job Location: Remote - Flexible working different time zones - Japan, India, Australia, etc Job Overview: We are seeking a dynamic and motivated CCaaS Business Analyst to join our team. This role serves as a critical bridge between clients and technology teams, ensuring seamless alignment of business needs with Contact Center as a Service (CCaaS) solutions. The ideal candidate is a self-starter with strong business analysis skills and hands-on experience with CCaaS platforms, capable of delivering clear, actionable requirements and fostering collaboration across stakeholders. Key Responsibilities: Collaborate with business stakeholders and subject matter experts to identify challenges, needs, and opportunities for improvement. Elicit, document, and analyze business requirements with precision, ensuring alignment with client intent. Translate business requirements into technical specifications for CCaaS platform configurations and builds. Design and support modifications to client systems, including complex call flows for contact center operations. Act as the primary client-facing point of contact for contact center initiatives, managing one or more projects based on size and complexity. Educate clients on CCaaS platform capabilities and functionality to maximize value and adoption. Serve as a liaison between clients, project teams, and technical teams to ensure clear communication and project success. Support User Acceptance Testing (UAT) activities, ensuring solutions meet client expectations and requirements. Leverage expertise in contact center technologies, including ACD, IVR, automated dialers, queuing, skilling, email, chat, and social media integrations. Required Qualifications: Education Bachelor’s degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications, or a related field, or equivalent professional experience. Experience 5+ years of experience in business analysis, including requirements gathering, technical solution identification, risk assessment, and mitigation strategies in a multi-disciplinary team environment. 4+ years of hands-on experience with CCaaS platforms such as NICE CXone, Genesys Cloud, Five9, Amazon Connect, or similar technologies. Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word, Teams, Outlook) for documentation and communication. Experience with Atlassian Jira for project tracking and management. Familiarity with workflow mapping tools such as Microsoft Visio, Lucidchart, or equivalent. Technical Knowledge Strong understanding of public and private cloud architectures. In-depth knowledge of contact center operations, including ACD, IVR, automated dialers, queuing, skilling, email, chat, and social media functionalities. Skills Exceptional interpersonal skills to build trust and rapport with clients and internal teams. Strong critical thinking and problem-solving abilities to navigate complex business and technical challenges. Excellent organizational skills with a keen attention to detail. Superior written and verbal communication skills to articulate requirements and solutions clearly.
Job Title : Nice Cxone Certified Implementation Project Manager Job Location : India, remote Job Type : Contract (long-term) Industry : Customer Experience/ Contact Center/ Saas Job Summary: We are seeking a skilled and certified NICE CXone Implementation Project Manager to lead and deliver end-to-end implementations of CXone solutions. The ideal candidate brings a blend of strong project management experience , hands-on knowledge of NICE CXone , and exceptional leadership and communication skills . You will be responsible for planning, coordinating, and executing implementation projects, ensuring they are delivered on time, within scope, and with high client satisfaction. Key Responsibilities: Lead full lifecycle project management for NICE CXone implementation and migration projects. Serve as the primary point of contact for internal stakeholders, clients, and third-party vendors. Develop detailed project plans including scope, milestones, budgets, resources, and timelines. Apply appropriate project management methodologies (Agile, Waterfall, Scrum, etc.) to meet client and business needs. Monitor project progress and proactively manage risks, dependencies, and changes in scope. Ensure compliance with internal processes and industry standards throughout project execution. Manage internal and external resources, assigning tasks and tracking deliverables. Conduct regular status meetings, generate reports, and ensure transparent communication with stakeholders. Support user acceptance testing (UAT), issue resolution, and go-live readiness. Provide post-implementation support and ensure knowledge transfer. Required Skills & Qualifications: Hard Skills: NICE CXone certification in project management or implementation is required . Proven experience implementing NICE CXone contact center solutions. Strong grasp of project management methodologies : Agile, Scrum, Waterfall, Kanban, Lean, PRINCE2. Proficient in project planning and scheduling , including task dependencies, milestones, and resource allocation. Excellent skills in risk identification and mitigation planning . Experience with project management tools such as: Microsoft Project Jira / Confluence Familiarity with documentation, compliance standards, and change management. Background in resource and budget management across cross-functional teams. Soft Skills: Excellent verbal and written communication skills for effective stakeholder management. Strong leadership with the ability to drive collaboration across technical and non-technical teams. Adaptability in fast-paced, dynamic environments. Effective conflict resolution and stakeholder alignment techniques. Advanced time management and task prioritization capabilities. Strong negotiation skills with both clients and internal stakeholders. Demonstrated critical thinking and problem-solving ability during complex implementations. Preferred Qualifications: PMP, CSM, or PRINCE2 certification. Experience managing contact center transformations or cloud-based SaaS deployments. Familiarity with CRM systems like Salesforce, ServiceNow, or Zendesk. Experience working with BPOs or customer service organizations is a plus.
Job Title : Project Manager - CCaaS - NICE CXone Job Location : India, remote Job Type : Contract (long-term) Industry : Customer Experience/ Contact Center/ Saas Job Summary: We are seeking a skilled and certified NICE CXone Implementation Project Manager to lead and deliver end-to-end implementations of CXone solutions. The ideal candidate brings a blend of strong project management experience , hands-on knowledge of NICE CXone , and exceptional leadership and communication skills . You will be responsible for planning, coordinating, and executing implementation projects, ensuring they are delivered on time, within scope, and with high client satisfaction. Key Responsibilities: Lead full lifecycle project management for NICE CXone implementation and migration projects. Serve as the primary point of contact for internal stakeholders, clients, and third-party vendors. Develop detailed project plans including scope, milestones, budgets, resources, and timelines. Apply appropriate project management methodologies (Agile, Waterfall, Scrum, etc.) to meet client and business needs. Monitor project progress and proactively manage risks, dependencies, and changes in scope. Ensure compliance with internal processes and industry standards throughout project execution. Manage internal and external resources, assigning tasks and tracking deliverables. Conduct regular status meetings, generate reports, and ensure transparent communication with stakeholders. Support user acceptance testing (UAT), issue resolution, and go-live readiness. Provide post-implementation support and ensure knowledge transfer. Required Skills & Qualifications: Hard Skills: NICE CXone certification in project management or implementation is required . Proven experience implementing NICE CXone contact center solutions. Strong grasp of project management methodologies : Agile, Scrum, Waterfall, Kanban, Lean, PRINCE2. Proficient in project planning and scheduling , including task dependencies, milestones, and resource allocation. Excellent skills in risk identification and mitigation planning . Experience with project management tools such as: Microsoft Project Jira / Confluence Familiarity with documentation, compliance standards, and change management. Background in resource and budget management across cross-functional teams. Soft Skills: Excellent verbal and written communication skills for effective stakeholder management. Strong leadership with the ability to drive collaboration across technical and non-technical teams. Adaptability in fast-paced, dynamic environments. Effective conflict resolution and stakeholder alignment techniques. Advanced time management and task prioritization capabilities. Strong negotiation skills with both clients and internal stakeholders. Demonstrated critical thinking and problem-solving ability during complex implementations. Preferred Qualifications: PMP, CSM, or PRINCE2 certification. Experience managing contact center transformations or cloud-based SaaS deployments. Familiarity with CRM systems like Salesforce, ServiceNow, or Zendesk. Experience working with BPOs or customer service organizations is a plus.
Job Title : Project Manager - CCaaS - NICE CXone Job Location : India, remote Job Type : Long Term Contract Industry : Customer Experience/ Contact Center/ Saas Job Summary: We are seeking a NICE CXone Implementation Project Manager to lead and deliver end-to-end implementations of CXone solutions. The ideal candidate brings a blend of strong project management experience , hands-on knowledge of NICE CXone , and exceptional leadership and communication skills . You will be responsible for planning, coordinating, and executing implementation projects, ensuring they are delivered on time, within scope, and with high client satisfaction. Key Responsibilities: Lead full lifecycle project management for NICE CXone implementation and migration projects. Serve as the primary point of contact for internal stakeholders, clients, and third-party vendors. Develop detailed project plans including scope, milestones, budgets, resources, and timelines. Apply appropriate project management methodologies (Agile, Waterfall, Scrum, etc.) to meet client and business needs. Monitor project progress and proactively manage risks, dependencies, and changes in scope. Ensure compliance with internal processes and industry standards throughout project execution. Manage internal and external resources, assigning tasks and tracking deliverables. Conduct regular status meetings, generate reports, and ensure transparent communication with stakeholders. Support user acceptance testing (UAT), issue resolution, and go-live readiness. Provide post-implementation support and ensure knowledge transfer. Required Skills & Qualifications: Hard Skills: NICE CXone certification in project management or implementation is required . Proven experience implementing NICE CXone contact center solutions. Strong grasp of project management methodologies : Agile, Scrum, Waterfall, Kanban, Lean, PRINCE2. Proficient in project planning and scheduling , including task dependencies, milestones, and resource allocation. Excellent skills in risk identification and mitigation planning . Experience with project management tools such as: Microsoft Project / Jira / Confluence Familiarity with documentation, compliance standards, and change management. Background in resource and budget management across cross-functional teams. Soft Skills: Excellent verbal and written communication skills for effective stakeholder management. Strong leadership with the ability to drive collaboration across technical and non-technical teams. Adaptability in fast-paced, dynamic environments. Effective conflict resolution and stakeholder alignment techniques. Advanced time management and task prioritization capabilities. Strong negotiation skills with both clients and internal stakeholders. Demonstrated critical thinking and problem-solving ability during complex implementations. Preferred Qualifications: PMP, CSM, or PRINCE2 certification. Experience managing contact center transformations or cloud-based SaaS deployments. Familiarity with CRM systems like Salesforce, ServiceNow, or Zendesk. Experience working with BPOs or customer service organizations is a plus.
Job Title: Siemens Opcenter MES Implementation Specialist (Medical Device & Diagnostics) Client Location: Boston, MA - REMOTE - INDIA Industry: Medical Devices / Life Sciences / Manufacturing Experience Level: Senior / Consultant Level Job Description: We are looking for a highly skilled Siemens Opcenter MES Implementation Specialist with strong experience in implementing and upgrading Opcenter Execution Medical Device and Diagnostics (v8.6 or v2410) systems. The ideal candidate should have expertise in system installations, interface configuration, data migrations, and infrastructure understanding, ideally within GxP-regulated environments. Key Responsibilities: Perform Opcenter component installations and upgrades, including documentation for validation and audit purposes. Configure interfaces using Opcenter Connect MOM: Level 2 integrations via OPC UA for machine connectivity. Level 4 interfaces for SAP MES integration. Execute master data and configuration migrations to higher environments (DEV → QA → PROD). Collaborate with infrastructure teams to ensure application requirements are met, including network, hosting, and database configurations. Utilize Siemens standard reporting tools for generating operational and compliance reports. Support modeling configurations, such as UDCD, Business Rules, and User Queries – good to have. Work on Designer and Portal Studio for MAP(XML) configurations, workflows, and other MES components. Ensure implementation aligns with GxP regulatory requirements and industry best practices. Understand and support Qualification frameworks for validating system implementations – good to have. Required Qualifications: Proven experience with Siemens Opcenter Execution Medical Device and Diagnostics (v8.6 or v2410). Strong hands-on experience in: Component installations and upgrades. Interface configurations (OPC UA, SAP). Master data/configuration migrations. Solid understanding of infrastructure requirements related to MES (network, database, hosting). Familiarity with standard Siemens MES reporting tools. Working knowledge of GxP regulations and validation practices. Preferred Skills: MES modeling (UDCD, business rules, user queries). Experience with Designer and Portal Studio (MAP, workflows). Knowledge of Qualification frameworks (IQ/OQ/PQ). Soft Skills: Strong documentation and communication skills. Ability to work independently and collaboratively across cross-functional teams. Analytical and solution-oriented mindset.
Job Title: Business Development Executive – US IT Staffing & Solutions Job Location: Remote - India Job Type: Full-Time (FTE) About the Role: We are looking for a motivated and energetic Business Development Executive to join our IT Staffing & Solutions team. In this role, you will focus on identifying new business opportunities, nurturing client relationships, and supporting revenue growth through staffing and technology services. This is a remote role aligned with US CST time zone, ideal for someone with strong communication skills, sales acumen, and a passion for the IT staffing industry. Key Responsibilities Generate leads through cold calling, email outreach, LinkedIn networking, and referrals. Assist in developing and maintaining client relationships within IT staffing and consulting. Support the sales cycle by qualifying leads, preparing proposals, and participating in client discussions. Collaborate with the recruitment team to match client needs with the right candidates. Maintain accurate activity logs, lead details, and progress updates in CRM/ ATS systems. Conduct basic market research to identify trends and potential opportunities. Provide regular updates and reports to senior business development and leadership teams. Preferred Experience & Skills 2–4 years of experience in Business Development (New Business/ Clients) within US IT Staffing/ Consulting. Exposure to working with enterprise clients (experience with Apex Systems, TEKsystems, Kforce, etc. is an advantage). Familiarity with ATS, job boards, and sourcing tools. Strong verbal and written communication skills. Ability to handle multiple tasks, prioritize effectively, and work independently in a remote setup. Willingness to work in US CST/ EST hours. Additional Requirements Personal laptop with reliable high-speed internet connection. Self-driven and comfortable working remotely. What We Offer Competitive base salary + incentive/commission structure. 100% remote and flexible work environment. Opportunity to gain exposure to enterprise clients and cutting-edge technologies. Growth potential within a fast-growing global IT services firm.