Job Title: Business Analyst Job Location: Remote - Flexible working different time zones - Japan, India, Australia, etc Job Overview: We are seeking a dynamic and motivated CCaaS Business Analyst to join our team. This role serves as a critical bridge between clients and technology teams, ensuring seamless alignment of business needs with Contact Center as a Service (CCaaS) solutions. The ideal candidate is a self-starter with strong business analysis skills and hands-on experience with CCaaS platforms, capable of delivering clear, actionable requirements and fostering collaboration across stakeholders. Key Responsibilities: Collaborate with business stakeholders and subject matter experts to identify challenges, needs, and opportunities for improvement. Elicit, document, and analyze business requirements with precision, ensuring alignment with client intent. Translate business requirements into technical specifications for CCaaS platform configurations and builds. Design and support modifications to client systems, including complex call flows for contact center operations. Act as the primary client-facing point of contact for contact center initiatives, managing one or more projects based on size and complexity. Educate clients on CCaaS platform capabilities and functionality to maximize value and adoption. Serve as a liaison between clients, project teams, and technical teams to ensure clear communication and project success. Support User Acceptance Testing (UAT) activities, ensuring solutions meet client expectations and requirements. Leverage expertise in contact center technologies, including ACD, IVR, automated dialers, queuing, skilling, email, chat, and social media integrations. Required Qualifications: Education Bachelor’s degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications, or a related field, or equivalent professional experience. Experience 5+ years of experience in business analysis, including requirements gathering, technical solution identification, risk assessment, and mitigation strategies in a multi-disciplinary team environment. 4+ years of hands-on experience with CCaaS platforms such as NICE CXone, Genesys Cloud, Five9, Amazon Connect, or similar technologies. Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word, Teams, Outlook) for documentation and communication. Experience with Atlassian Jira for project tracking and management. Familiarity with workflow mapping tools such as Microsoft Visio, Lucidchart, or equivalent. Technical Knowledge Strong understanding of public and private cloud architectures. In-depth knowledge of contact center operations, including ACD, IVR, automated dialers, queuing, skilling, email, chat, and social media functionalities. Skills Exceptional interpersonal skills to build trust and rapport with clients and internal teams. Strong critical thinking and problem-solving abilities to navigate complex business and technical challenges. Excellent organizational skills with a keen attention to detail. Superior written and verbal communication skills to articulate requirements and solutions clearly.
Job Title : Nice Cxone Certified Implementation Project Manager Job Location : India, remote Job Type : Contract (long-term) Industry : Customer Experience/ Contact Center/ Saas Job Summary: We are seeking a skilled and certified NICE CXone Implementation Project Manager to lead and deliver end-to-end implementations of CXone solutions. The ideal candidate brings a blend of strong project management experience , hands-on knowledge of NICE CXone , and exceptional leadership and communication skills . You will be responsible for planning, coordinating, and executing implementation projects, ensuring they are delivered on time, within scope, and with high client satisfaction. Key Responsibilities: Lead full lifecycle project management for NICE CXone implementation and migration projects. Serve as the primary point of contact for internal stakeholders, clients, and third-party vendors. Develop detailed project plans including scope, milestones, budgets, resources, and timelines. Apply appropriate project management methodologies (Agile, Waterfall, Scrum, etc.) to meet client and business needs. Monitor project progress and proactively manage risks, dependencies, and changes in scope. Ensure compliance with internal processes and industry standards throughout project execution. Manage internal and external resources, assigning tasks and tracking deliverables. Conduct regular status meetings, generate reports, and ensure transparent communication with stakeholders. Support user acceptance testing (UAT), issue resolution, and go-live readiness. Provide post-implementation support and ensure knowledge transfer. Required Skills & Qualifications: Hard Skills: NICE CXone certification in project management or implementation is required . Proven experience implementing NICE CXone contact center solutions. Strong grasp of project management methodologies : Agile, Scrum, Waterfall, Kanban, Lean, PRINCE2. Proficient in project planning and scheduling , including task dependencies, milestones, and resource allocation. Excellent skills in risk identification and mitigation planning . Experience with project management tools such as: Microsoft Project Jira / Confluence Familiarity with documentation, compliance standards, and change management. Background in resource and budget management across cross-functional teams. Soft Skills: Excellent verbal and written communication skills for effective stakeholder management. Strong leadership with the ability to drive collaboration across technical and non-technical teams. Adaptability in fast-paced, dynamic environments. Effective conflict resolution and stakeholder alignment techniques. Advanced time management and task prioritization capabilities. Strong negotiation skills with both clients and internal stakeholders. Demonstrated critical thinking and problem-solving ability during complex implementations. Preferred Qualifications: PMP, CSM, or PRINCE2 certification. Experience managing contact center transformations or cloud-based SaaS deployments. Familiarity with CRM systems like Salesforce, ServiceNow, or Zendesk. Experience working with BPOs or customer service organizations is a plus.
Job Title : Project Manager - CCaaS - NICE CXone Job Location : India, remote Job Type : Contract (long-term) Industry : Customer Experience/ Contact Center/ Saas Job Summary: We are seeking a skilled and certified NICE CXone Implementation Project Manager to lead and deliver end-to-end implementations of CXone solutions. The ideal candidate brings a blend of strong project management experience , hands-on knowledge of NICE CXone , and exceptional leadership and communication skills . You will be responsible for planning, coordinating, and executing implementation projects, ensuring they are delivered on time, within scope, and with high client satisfaction. Key Responsibilities: Lead full lifecycle project management for NICE CXone implementation and migration projects. Serve as the primary point of contact for internal stakeholders, clients, and third-party vendors. Develop detailed project plans including scope, milestones, budgets, resources, and timelines. Apply appropriate project management methodologies (Agile, Waterfall, Scrum, etc.) to meet client and business needs. Monitor project progress and proactively manage risks, dependencies, and changes in scope. Ensure compliance with internal processes and industry standards throughout project execution. Manage internal and external resources, assigning tasks and tracking deliverables. Conduct regular status meetings, generate reports, and ensure transparent communication with stakeholders. Support user acceptance testing (UAT), issue resolution, and go-live readiness. Provide post-implementation support and ensure knowledge transfer. Required Skills & Qualifications: Hard Skills: NICE CXone certification in project management or implementation is required . Proven experience implementing NICE CXone contact center solutions. Strong grasp of project management methodologies : Agile, Scrum, Waterfall, Kanban, Lean, PRINCE2. Proficient in project planning and scheduling , including task dependencies, milestones, and resource allocation. Excellent skills in risk identification and mitigation planning . Experience with project management tools such as: Microsoft Project Jira / Confluence Familiarity with documentation, compliance standards, and change management. Background in resource and budget management across cross-functional teams. Soft Skills: Excellent verbal and written communication skills for effective stakeholder management. Strong leadership with the ability to drive collaboration across technical and non-technical teams. Adaptability in fast-paced, dynamic environments. Effective conflict resolution and stakeholder alignment techniques. Advanced time management and task prioritization capabilities. Strong negotiation skills with both clients and internal stakeholders. Demonstrated critical thinking and problem-solving ability during complex implementations. Preferred Qualifications: PMP, CSM, or PRINCE2 certification. Experience managing contact center transformations or cloud-based SaaS deployments. Familiarity with CRM systems like Salesforce, ServiceNow, or Zendesk. Experience working with BPOs or customer service organizations is a plus.
Job Title : Project Manager - CCaaS - NICE CXone Job Location : India, remote Job Type : Long Term Contract Industry : Customer Experience/ Contact Center/ Saas Job Summary: We are seeking a NICE CXone Implementation Project Manager to lead and deliver end-to-end implementations of CXone solutions. The ideal candidate brings a blend of strong project management experience , hands-on knowledge of NICE CXone , and exceptional leadership and communication skills . You will be responsible for planning, coordinating, and executing implementation projects, ensuring they are delivered on time, within scope, and with high client satisfaction. Key Responsibilities: Lead full lifecycle project management for NICE CXone implementation and migration projects. Serve as the primary point of contact for internal stakeholders, clients, and third-party vendors. Develop detailed project plans including scope, milestones, budgets, resources, and timelines. Apply appropriate project management methodologies (Agile, Waterfall, Scrum, etc.) to meet client and business needs. Monitor project progress and proactively manage risks, dependencies, and changes in scope. Ensure compliance with internal processes and industry standards throughout project execution. Manage internal and external resources, assigning tasks and tracking deliverables. Conduct regular status meetings, generate reports, and ensure transparent communication with stakeholders. Support user acceptance testing (UAT), issue resolution, and go-live readiness. Provide post-implementation support and ensure knowledge transfer. Required Skills & Qualifications: Hard Skills: NICE CXone certification in project management or implementation is required . Proven experience implementing NICE CXone contact center solutions. Strong grasp of project management methodologies : Agile, Scrum, Waterfall, Kanban, Lean, PRINCE2. Proficient in project planning and scheduling , including task dependencies, milestones, and resource allocation. Excellent skills in risk identification and mitigation planning . Experience with project management tools such as: Microsoft Project / Jira / Confluence Familiarity with documentation, compliance standards, and change management. Background in resource and budget management across cross-functional teams. Soft Skills: Excellent verbal and written communication skills for effective stakeholder management. Strong leadership with the ability to drive collaboration across technical and non-technical teams. Adaptability in fast-paced, dynamic environments. Effective conflict resolution and stakeholder alignment techniques. Advanced time management and task prioritization capabilities. Strong negotiation skills with both clients and internal stakeholders. Demonstrated critical thinking and problem-solving ability during complex implementations. Preferred Qualifications: PMP, CSM, or PRINCE2 certification. Experience managing contact center transformations or cloud-based SaaS deployments. Familiarity with CRM systems like Salesforce, ServiceNow, or Zendesk. Experience working with BPOs or customer service organizations is a plus.
Job Title: Siemens Opcenter MES Implementation Specialist (Medical Device & Diagnostics) Client Location: Boston, MA - REMOTE - INDIA Industry: Medical Devices / Life Sciences / Manufacturing Experience Level: Senior / Consultant Level Job Description: We are looking for a highly skilled Siemens Opcenter MES Implementation Specialist with strong experience in implementing and upgrading Opcenter Execution Medical Device and Diagnostics (v8.6 or v2410) systems. The ideal candidate should have expertise in system installations, interface configuration, data migrations, and infrastructure understanding, ideally within GxP-regulated environments. Key Responsibilities: Perform Opcenter component installations and upgrades, including documentation for validation and audit purposes. Configure interfaces using Opcenter Connect MOM: Level 2 integrations via OPC UA for machine connectivity. Level 4 interfaces for SAP MES integration. Execute master data and configuration migrations to higher environments (DEV → QA → PROD). Collaborate with infrastructure teams to ensure application requirements are met, including network, hosting, and database configurations. Utilize Siemens standard reporting tools for generating operational and compliance reports. Support modeling configurations, such as UDCD, Business Rules, and User Queries – good to have. Work on Designer and Portal Studio for MAP(XML) configurations, workflows, and other MES components. Ensure implementation aligns with GxP regulatory requirements and industry best practices. Understand and support Qualification frameworks for validating system implementations – good to have. Required Qualifications: Proven experience with Siemens Opcenter Execution Medical Device and Diagnostics (v8.6 or v2410). Strong hands-on experience in: Component installations and upgrades. Interface configurations (OPC UA, SAP). Master data/configuration migrations. Solid understanding of infrastructure requirements related to MES (network, database, hosting). Familiarity with standard Siemens MES reporting tools. Working knowledge of GxP regulations and validation practices. Preferred Skills: MES modeling (UDCD, business rules, user queries). Experience with Designer and Portal Studio (MAP, workflows). Knowledge of Qualification frameworks (IQ/OQ/PQ). Soft Skills: Strong documentation and communication skills. Ability to work independently and collaboratively across cross-functional teams. Analytical and solution-oriented mindset.
Job Title: Business Development Executive – US IT Staffing & Solutions Job Location: Remote - India Job Type: Full-Time (FTE) About the Role: We are looking for a motivated and energetic Business Development Executive to join our IT Staffing & Solutions team. In this role, you will focus on identifying new business opportunities, nurturing client relationships, and supporting revenue growth through staffing and technology services. This is a remote role aligned with US CST time zone, ideal for someone with strong communication skills, sales acumen, and a passion for the IT staffing industry. Key Responsibilities Generate leads through cold calling, email outreach, LinkedIn networking, and referrals. Assist in developing and maintaining client relationships within IT staffing and consulting. Support the sales cycle by qualifying leads, preparing proposals, and participating in client discussions. Collaborate with the recruitment team to match client needs with the right candidates. Maintain accurate activity logs, lead details, and progress updates in CRM/ ATS systems. Conduct basic market research to identify trends and potential opportunities. Provide regular updates and reports to senior business development and leadership teams. Preferred Experience & Skills 2–4 years of experience in Business Development (New Business/ Clients) within US IT Staffing/ Consulting. Exposure to working with enterprise clients (experience with Apex Systems, TEKsystems, Kforce, etc. is an advantage). Familiarity with ATS, job boards, and sourcing tools. Strong verbal and written communication skills. Ability to handle multiple tasks, prioritize effectively, and work independently in a remote setup. Willingness to work in US CST/ EST hours. Additional Requirements Personal laptop with reliable high-speed internet connection. Self-driven and comfortable working remotely. What We Offer Competitive base salary + incentive/commission structure. 100% remote and flexible work environment. Opportunity to gain exposure to enterprise clients and cutting-edge technologies. Growth potential within a fast-growing global IT services firm.
Job Title: Business Development Executive – US IT Staffing & Solutions Job Location: Remote - India Job Type: Full-Time (FTE) About the Role: We are looking for a motivated and energetic Business Development Executive to join our IT Staffing & Solutions team. In this role, you will focus on identifying new business opportunities, nurturing client relationships, and supporting revenue growth through staffing and technology services. This is a remote role aligned with US CST time zone, ideal for someone with strong communication skills, sales acumen, and a passion for the IT staffing industry. Key Responsibilities Generate leads through cold calling, email outreach, LinkedIn networking, and referrals. Assist in developing and maintaining client relationships within IT staffing and consulting. Support the sales cycle by qualifying leads, preparing proposals, and participating in client discussions. Collaborate with the recruitment team to match client needs with the right candidates. Maintain accurate activity logs, lead details, and progress updates in CRM/ ATS systems. Conduct basic market research to identify trends and potential opportunities. Provide regular updates and reports to senior business development and leadership teams. Preferred Experience & Skills 2–4 years of experience in Business Development (New Business/ Clients) within US IT Staffing/ Consulting. Exposure to working with enterprise clients (experience with Apex Systems, TEKsystems, Kforce, etc. is an advantage). Familiarity with ATS, job boards, and sourcing tools. Strong verbal and written communication skills. Ability to handle multiple tasks, prioritize effectively, and work independently in a remote setup. Willingness to work in US CST/ EST hours. Additional Requirements Personal laptop with reliable high-speed internet connection. Self-driven and comfortable working remotely. What We Offer Competitive base salary + incentive/commission structure. 100% remote and flexible work environment. Opportunity to gain exposure to enterprise clients and cutting-edge technologies. Growth potential within a fast-growing global IT services firm.
Job Title : Oracle Costing Consultant Location : Remote / India Job Type : Contract (long-term) We are seeking an experienced Oracle Costing Consultant to support our ongoing Oracle implementation project. The consultant will focus on expanding and maintaining the Oracle Costing module, ensuring accurate product costing to support pricing strategies and margin analysis. This role requires strong accounting knowledge and hands-on experience with Oracle Costing in a dynamic business environment. Key Responsibilities: Support and maintain the Oracle Costing module as part of a broader Oracle implementation project. Collaborate with business users and technical teams to resolve issues and expand module capabilities. Ensure accurate product costing to support pricing and margin decisions. Provide hands-on support and troubleshooting for costing-related challenges. Work closely with business stakeholders, including direct collaboration with the costing lead. Participate in interviews and onboarding processes as needed. Communicate effectively with internal teams and stakeholders. Required Qualifications: Minimum 5 years of experience in Oracle Costing. Strong accounting background with relevant degree or hands-on experience. Excellent communication skills with ability to clearly articulate issues and solutions. Ability to work independently and collaboratively in a fast-paced environment. Availability for a 4–6 month contract with potential for extension based on performance. Willingness to work in Pacific Time Zone hours if remote. Occasional travel may be required; preference for on-premise presence if local.
Job Title: AI Engineer, AI Research Scientist, Applied Scientist Remote Work: 100% Remote! (INDIA) Duration: 12-month contract! Job 1 Requirement (AI Engineer) Education PhD degree in Computer Science, Applied Mathematics, or a related technical field Academic or applied focus on AI, deep learning, or intelligent systems is preferred Experience 3–5 years of hands-on experience building and deploying AI solutions 2-3 years of experience in one or more domains: language model, computer vision, signal processing, generative AI, optimization programming, recommendation systems, or autonomous agents 1+ year of experience in agentic AI and/or AI reasoning, Digital Twins, Decision/Prescriptive AI 4+ years of experience designing, developing, and deploying AI solutions in production environments Experience with production-grade Python and/or C/C++ Hands-on experience with large-scale software architecture, APIs, and model versioning systems Skills Strong software engineering background and experience in production-grade AI delivery systems Proficient in at least one skill in C++/CUDA, Python/PySpark, Java/Scala Good experience in cloud-native AI tools (Azure, AWS, GCP), DL/LLM/ML frameworks (LangChain, LangGraph, TensorFlow, PyTorch, OpenCV, Hugging Face), and AIOps platforms Strong in GPU based accelerating computing technologies (CUDA, Rapids, NeMo, NIM, etc.) Strong in Graph Theory or Knowledge Graph related architecture and database (e.g. Neo4j, cuGraph) Proficiency in model evaluation, distributed training, and hyperparameter optimization Proficient in Big Data Theory based large scale data streaming and in-memory database technologies (Spark, Kafka, Redis, Elastic Search) Strong in automated workflow technologies (GitHub Actions, Terraform, Helmet) and containerization technologies (Docker, Kubernetes) Proficiency in model evaluation, distributed training, and hyperparameter optimization Get familiar with AI/ML lifecycle, model architectures (including deep reinforcement learning, LLMs, RAG, vector search, MoE, foundation models), and structured/unstructured data pipelines Effective communicator who can explain complex technical ideas to technical and business audiences Ability to work independently in fast-paced, cross-functional environments Preferred Skills Experience in regulated industries (e.g., finance, healthcare, insurance) Excellent communication and stakeholder engagement skills Strong understanding of deep learning architectures (e.g. CNNs, RNNs, Transformers, GANs) Solid in AI/ML algorithms including Neural Network, Transformers, Diffusions, Generative Modeling, Bayesian Inference, Reinforcement Learning, BERT/CLIP Proficient in API, MCP and Microservices technologies Track records in large-scale, real-time AI/GenAI/AgenticAI/ML database and solution technologies Background in responsible AI/ML, model interpretability, and fairness auditing Job 2 Requirement (AI Research Scientist) Education PhD in Computer Science, Applied Mathematics, Engineering, or related field with AI/Optimization focus Proven experience in applied AI Research with deployment of AI solutions in real-world settings Experience 3–5 years of hands-on experience developing AI/ML algorithms and solution frameworks 2-3 years of experience in one or more domains: language model, computer vision, signal processing, generative AI, optimization programming, recommendation systems, or autonomous agents 1+ year of experience in agentic AI and/or AI reasoning, Digital Twins, Decision/Prescriptive AI 3-5 years of programming in Python and C++. CUDA is a plus Skills Strong foundation in mathematics: linear algebra, probability, stochastics, optimization theory Expertise in mathematical programming, algorithm design, and optimization techniques Skilled in formulating complex problems and designing scalable algorithms (e.g. linear/non-linear programming, convex optimization, combinatorial algorithms, etc.) and experience improving algorithms for efficiency and scalability Deep knowledge of machine learning, deep learning, and statistical modeling Strong in Graph Theory or Knowledge Graph related architecture and database (e.g. Neo4j, cuGraph) Hands-on experience with neural networks, transformers, diffusion models, or generative modeling Familiarity with NLP, computer vision, or domain-specific AI applications Proficient in model evaluation, validation, and performance metrics Experience with AI/ML frameworks and libraries (e.g. TensorFlow, PyTorch) Familiarity with software development practices (version control, testing, GPU accelerated computing) Strong analytical thinking and problem-solving skills Ability to derive insights and prove algorithmic effectiveness through rigorous logic and math Demonstrated creativity in tackling open-ended research and real-world AI challenges Clear communicator, able to translate complex ideas for technical and non-technical audiences Effective collaborator in cross-functional teams with researchers, engineers, and business partners Skilled in writing technical documentation, reports, and academic publications is a plus Passion for AI advancement and continuous learning Active interest in emerging AI research, with contributions to publications, open-source projects or conference preferred Preferred Skills Experience in regulated industries (e.g., finance, healthcare, insurance) Excellent communication and stakeholder engagement skills Strong in GPU based accelerating computing technologies (CUDA, Rapids, NeMo, NIM, etc.) Proficiency in model evaluation, distributed training, and hyperparameter optimization Proficient in Big Data Theory based large scale data streaming and in-memory database technologies (Spark, Kafka, Redis, Elastic Search) Strong in automated workflow technologies (GitHub Actions, Terraform, Helmet) and containerization technologies (Docker, Kubernetes) Proficient in API, MCP and Microservices technologies Track records in large-scale, real-time AI/GenAI/AgenticAI/ML database and solution technologies Background in responsible AI/ML, model interpretability, and fairness auditing Job 3 requirement (Applied Scientist) Education PhD degree in Computer Science, Applied Mathematics, Engineering, or a related quantitative discipline Specialization or research in applied machine learning, MLOps, or ML systems preferred Experience 4+ years of experience designing, developing, and deploying ML models in production environments 1+ year of experience in areas such as recommendation systems, pattern recognition, NLP, or time series modeling Experience with production-grade Python (preferred), as well as Java or C/C++ Hands-on experience with large-scale software architecture, APIs, and model versioning systems Skills Expertise in Python and ML frameworks such as PyTorch, TensorFlow, or scikit-learn Proficient in cloud-based ML platforms (e.g., Azure ML, Google Cloud Platform, AWS SageMaker) Solid understanding of machine learning algorithms (e.g., classification, regression, SVMs, ARIMA, ensemble methods, deep learning, neural network) Strong foundation in probability theory and statistical modeling (generative and discriminative) Familiarity with DevOps/MLOps practices, CI/CD pipelines, GitHub Actions, Terraform Docker, and Kubernetes Ability to communicate technical concepts clearly to both technical and non-technical stakeholders Strong collaboration skills with cross-functional teams (engineering, analytics, product) Ability to independently manage tasks and thrive in a remote-first or hybrid environment Preferred Skills Experience in regulated industries (e.g., finance, healthcare, insurance) Excellent communication and stakeholder engagement skills Strong understanding of deep learning architectures (e.g. CNNs, RNNs, Transformers, GANs) Strong in GPU based accelerating computing technologies (CUDA, Rapids, NeMo, NIM, etc.) Proficiency in model evaluation, distributed training, and hyperparameter optimization Proficient in Big Data Theory based large scale data streaming and in-memory database technologies (Spark, Kafka, Redis, Elastic Search) Strong in automated workflow technologies (GitHub Actions, Terraform, Helmet) and containerization technologies (Docker, Kubernetes) Proficient in API and Microservices technologies Track records in large-scale, real-time AI/GenAI/ML database and solution technologies Background in responsible AI/ML, model interpretability, and fairness auditing
Job Title: Financial Account Manager – US IT Staffing Location: Remote (India) Employment Type: Full-time About the Role: We are seeking an experienced and detail-oriented Financial Account Manager to support our US IT Staffing business operations. The role involves managing all accounting functions, including reconciliation, accounts receivable, accounts payable, payroll processing, and compliance. This is a remote position from India, requiring alignment with US business hours. Key Responsibilities: Manage accounts receivable (AR), including client invoicing, collections, and revenue recognition. Oversee accounts payable (AP) and ensure timely vendor payments. Perform account and bank reconciliations to maintain accurate financial records. Process and manage payroll using Paychex for US-based employees/consultants. Maintain and update books of accounts using QuickBooks or similar accounting software. Prepare monthly, quarterly, and annual financial statements and cash flow reports. Monitor budgets, forecasts, and expense tracking to ensure financial discipline. Ensure compliance with US accounting principles, tax regulations, and internal controls. Collaborate with recruitment/account management teams to support contract-based financial processes. Provide support for audits and coordinate with US tax/accounting consultants. Requirements: Bachelor’s degree in Accounting, Finance, or related field (CA/CPA/MBA Finance preferred). 7 - 10 years of hands-on experience in accounting/financial management within US IT Staffing or a similar industry. Strong working knowledge of Reconciliation, AR, AP, QuickBooks, and Paychex payroll processing is mandatory. Familiarity with US payroll compliance (W2, C2C, 1099) and tax regulations. Excellent analytical, organizational, and communication skills. Ability to work independently in a remote setup. Must have own laptop/desktop and a high-speed internet connection. Work Schedule: Remote role based in India. Must be available during US business hours .
Job Title: Project Manager - NICE CXone Job Location: 100% Remote - Flexible working different time zones…Japan, India, Australia, UAE etc Summary We are seeking a skilled and certified NICE CXone Implementation Project Manager to lead and deliver end-to-end implementations of CXone solutions. The ideal candidate brings a blend of strong project management experience, hands-on knowledge of NICE CXone, and exceptional leadership and communication skills. You will be responsible for planning, coordinating, and executing implementation projects, ensuring they are delivered on time, within scope, and with high client satisfaction. Key Responsibilities: Lead full lifecycle project management for NICE CXone implementation and migration projects. Serve as the primary point of contact for internal stakeholders, clients, and third-party vendors. Develop detailed project plans including scope, milestones, budgets, resources, and timelines. Apply appropriate project management methodologies (Agile, Waterfall, Scrum, etc.) to meet client and business needs. Monitor project progress and proactively manage risks, dependencies, and changes in scope. Ensure compliance with internal processes and industry standards throughout project execution. Manage internal and external resources, assigning tasks and tracking deliverables. Conduct regular status meetings, generate reports, and ensure transparent communication with stakeholders. Support user acceptance testing (UAT), issue resolution, and go-live readiness. Provide post-implementation support and ensure knowledge transfer. Required Skills & Qualifications: Hard Skills: NICE CXone certification in project management or implementation is required . Proven experience implementing NICE CXone contact center solutions. Strong grasp of project management methodologies : Agile, Scrum, Waterfall, Kanban, Lean, PRINCE2. Proficient in project planning and scheduling , including task dependencies, milestones, and resource allocation. Excellent skills in risk identification and mitigation planning . Experience with project management tools such as: Microsoft Project Jira / Confluence Familiarity with documentation, compliance standards, and change management. Background in resource and budget management across cross-functional teams. Soft Skills: Excellent verbal and written communication skills for effective stakeholder management. Strong leadership with the ability to drive collaboration across technical and non-technical teams. Adaptability in fast-paced, dynamic environments. Effective conflict resolution and stakeholder alignment techniques. Advanced time management and task prioritization capabilities. Strong negotiation skills with both clients and internal stakeholders. Demonstrated critical thinking and problem-solving ability during complex implementations. Preferred Qualifications: PMP, CSM, or PRINCE2 certification. Experience managing contact center transformations or cloud-based SaaS deployments. Familiarity with CRM systems like Salesforce, ServiceNow, or Zendesk. Experience working with BPOs or customer service organizations is a plus.
Job Title: Financial Account Manager – US IT Staffing Location: Remote (India) Employment Type: Full-time About the Role: We are seeking an experienced and detail-oriented Financial Account Manager to support our US IT Staffing business operations. The role involves managing all accounting functions, including reconciliation, accounts receivable, accounts payable, payroll processing, and compliance. This is a remote position from India, requiring alignment with US business hours. Key Responsibilities: Manage accounts receivable (AR), including client invoicing, collections, and revenue recognition. Oversee accounts payable (AP) and ensure timely vendor payments. Perform account and bank reconciliations to maintain accurate financial records. Process and manage payroll using Paychex for US-based employees/consultants. Maintain and update books of accounts using QuickBooks or similar accounting software. Prepare monthly, quarterly, and annual financial statements and cash flow reports. Monitor budgets, forecasts, and expense tracking to ensure financial discipline. Ensure compliance with US accounting principles, tax regulations, and internal controls. Collaborate with recruitment/account management teams to support contract-based financial processes. Provide support for audits and coordinate with US tax/accounting consultants. Requirements: Bachelor’s degree in Accounting, Finance, or related field (CA/CPA/MBA Finance preferred). 7 - 10 years of hands-on experience in accounting/financial management within US IT Staffing or a similar industry. Strong working knowledge of Reconciliation, AR, AP, QuickBooks, and Paychex payroll processing is mandatory. Familiarity with US payroll compliance (W2, C2C, 1099) and tax regulations. Excellent analytical, organizational, and communication skills. Ability to work independently in a remote setup. Must have own laptop/desktop and a high-speed internet connection. Work Schedule: Remote role based in India. Must be available during US business hours .
Job Title: Data Engineer Remote Work: Remote Job Overview We are seeking a skilled Data Engineer with strong SQL expertise and a solid foundation in data warehousing concepts. The ideal candidate will have hands-on experience working with large-scale data environments and a keen understanding of performance optimization techniques. Core Skills & Requirements SQL Mastery: Proven experience with advanced SQL features including stored procedures, views, and user-defined functions. Data Warehousing Expertise: Deep understanding of data warehousing principles and architecture. Performance Optimization: Demonstrated ability to work with large data warehouses, including query tuning, execution plan analysis, and performance troubleshooting. Data Integration Tools: Familiarity with ETL/ELT processes and tools such as SSIS (SQL Server Integration Services) and Azure Data Factory (ADF). Preferred Qualifications Experience with Databricks is a plus, but not a strict requirement. Candidates who meet the core skill criteria will be considered regardless of Databricks experience.