Position:
Program Manager - Service Delivery
Location:
Pune
Reports To:
VP of Operations
Role Overview
We are looking for an experienced
Program Manager
to lead and manage large-scale implementation programs across global maritime clients in areas including IOT and gateway technologies, Sensor data tapping, interfacing with different onboard machinery and equipment and data telemetry in real time. The ideal candidate will oversee multi-stakeholder projects that involve complex integrations between onboard IoT devices, data acquisition systems, analytics platforms, and customer operations.You will play a pivotal role in driving cross-functional alignment, ensuring timely delivery, maintaining quality standards, and managing customer expectations throughout the project lifecycle. Most important KPI being fast go live and bring down the go live cycle for remote data telemetry.
Key Responsibilities
- Lead end-to-end planning and execution of large-scale IoT deployment programs, Installation & commissioning of Smart Ship Hub platform across fleets and global clients.
- Manage project scope, timelines, budgets, risks, and quality, ensuring alignment with customer and business objectives.
- Coordinate with internal teams (IoT engineering, platform development, data analytics, and customer success) and external partners (hardware vendors, ship operators, system integrators).
- Develop detailed project plans, milestone tracking dashboards, and progress reports for management and customers.
- Ensure IoT device provisioning, testing, and integration with platform services are completed as per defined SLAs.
- Drive governance meetings with clients, partners, and internal stakeholders to ensure smooth execution.
- Manage risk assessment, change control, and issue resolution for all program components.
- Track and report program KPIs - deployment velocity, uptime, data accuracy, performance analytics delivery.
- Support continuous process improvement and standardization of IoT program delivery practices.
- Mentor and guide project managers or coordinators assigned under the program.
Key Skills & Competencies
- Solid understanding of IoT ecosystem components - devices, sensors, gateways, cloud platforms, communication protocols (MQTT, Modbus, RTU, TCP/IP, Profibus, Profinet, Proprietary protocols, NMEA, etc.).
- Strong program management skills for multi-stream, cross-functional projects.
- Excellent communication, stakeholder management, and leadership skills.
- Proficiency in project management tools (MS Project, Jira, Smartsheet, or equivalent).
- Strong analytical and problem-solving mindset with attention to technical and operational details.
- Ability to operate effectively in a dynamic, global, and maritime environment.
Qualifications & Experience
- Bachelor’s degree in Engineering (Electronics, Electrical, Marine, IT, or related field).
- PMP / PRINCE2 / Agile certification preferred.
- 10-15 years of total experience with at least 5 years in program management of large-scale IoT, Industrial Automation, or Maritime Digitalization projects.
- Prior experience in maritime, offshore, logistics, or other asset-heavy industries is an advantage.
Why Join Smart Ship Hub
- Work at the forefront of maritime digital transformation and IoT innovation.
- Opportunity to manage global programs with leading ship owners, operators, and OEMs.
- Collaborative and agile work culture with strong emphasis on innovation and growth.
