Program Manager

About Us

Man Matter

Be Bodywise

Job Summary

th customer love at the cen

se.Own the proposition, launch pipeline, and retention levers - translating deep consumer insight into product, messaging, and experiences that drive high NPS, strong repeat, and long-term customer value.

Key Responsibilities

Customer Obsession & Insight

• Maintain a deep, up-to-date understanding of women’s wellness behaviours, triggers, and barriers across concerns like hair, body, and nutri
• tion.Translate insight into product and communication propositions that create emotional trust and customer
• love.Champi

  on a consumer-first, empathy-d

  riven mindset across product, brand, and growth teams.

Customer Experience & NPS

• Design and run initiatives that measurably im

  prove NPS and repeatrates.

• Identify and fix experience breakpoints across the journey - onboarding, first-use, delivery, support, and subscription flows.
• Build rapid-learning loops: triage low NPS feedback, run root-cause analyses, prioritize fixes, and measure impact.

Growth & Product Portfolio

• Optimize acquisition and retention funnels

  with a customer-first and science-backed lens.

• Collaborate with internal teams and external partners to develop impactful creatives and messaging.
• Convert insights

  into a repeatable, high-hit-rate launch p

  ipeline that delivers real impact for women’s everyday health concerns.
• Define launch pipeline and GTM for new products; own end-to-end execution from pre-launch to PMF scale in collaboration with cross-functional teams.

Cross-Functional Delivery &

• CultureWork closely with Product, Marketing, CX, Channel, Brand, Ops, and Supply teams to translate insight into product improvements and operational fixes.
• Build tools, dashboards, and reporting systems th

  at make customer health and brand performance visible and ac

  tionable across the organization.

Performance & Continuous Improvement

• Prioritize initiatives using impact on NPS, retention, and ROI - scaling what builds customer love and business growth.
• Stay current on category trends, competitive landscape, and consumer expectations; bring best practices that raise the bar for women’s wellness.

Qualifications & Expectations

• 2-4 years of relevant experience in D2C / e-commerce / retail (category or brand building or strategy preferred).
• Deep consumer-first thinking - you turn insight into clear commercial actions and emotionally resonant narratives.
• Strong analytical mindset - comfortable with data, dashboards, and experimentation.
• Bias for action - results-oriented, ownership mindset, and able to operate in ambiguity and move fast.
• Excellent stakeholder communication - you can present clearly, influence decisions, and drive cross-team alignment.