Program Coordinator

Job Title: Program Coordinator (Healthcare / Pharma Background preferred)

Location - Mumbai (Goregaon)

Experience

Salary

Company Overview

Kartavya Healtheon

Job Overview

The Program Coordinator plays a vital role in supporting the efficient execution of the Patient Nutrition Program. This position involves various responsibilities, including managing and checking Nutrition / Clinical Dietician visits, monitoring attendance, coordinating program requirements in the field, and serving as a liaison between Nutrition/Clinical Dietician and Regional Managers (RMs). The Program Coordinator will also play a crucial role in data management, supporting RMs and the National Manager, and ensuring timely reporting. Additionally, the role involves collaborating with the HR department for Nutrition/Clinical Dietician on boarding and replacement, as well as managing inventory and distribution of program materials to Clinical Dietician.

Responsibilities:

Program Oversight:

• Monitor and manage field staff visits including Clinical Dieticians, across doctor clinics, maternity homes, and pharmacies.
• Ensure all field staff adhere to program schedules, SOPs, and requirements for respective activities.
• Track and validate field staff attendance via portal systems; support staff with HRM thread issues, attendance marking, and salary-related concerns.
• Validate and process activity expenses
• Coordinate induction and training schedules in consultation with trainers and new joiners.

Field Coordination:

• Serve as a central coordination point between HO and Field Team.
• Facilitate smooth communication via WhatsApp and phone calls between field staff and RMs.
• Ensure new joiner documents are signed, scanned, and recorded after training completion.
• Address team feedback, and resolve app or portal-related issues promptly.
• Handle dispatches of necessary items (Tabs, SIMs, ID cards, educational material, kits, etc.) to field employees.
• Maintain and update staff rosters and field deployment sheets received from clients.

Data & Reporting:

• Maintain accurate and consistent program data for all field processes.
• Ensure timely preparation and submission of daily, weekly, and monthly reports.
• Provide ad-hoc reports and analytics to Manager as required.
• Ensure data integrity across all touchpoints and systems.

HR Coordination:

• Coordinate onboarding and replacement of Clinical Dieticians or field Employee.
• Liaise with HR and IT teams to ensure system ID creation and access for new employees.

Inventory Management:

• Manage and monitor inventory of program-related materials (bags, aprons, tablets, demo kits, etc.).
• Ensure timely distribution and dispatch of materials to all field employees.

Requirements:

• Bachelor's degree in Science or any relevant discipline.
• Strong proficiency in Microsoft Excel and PowerPoint.
• Effective communication skills in English and Hindi; knowledge of a South Indian language is a plus.
• Prior experience in field coordination/patient program support or fresher’s with a willingness to learn.
• Excellent organizational and multitasking abilities.

Working Conditions:

• Primarily an office-based role with regular coordination via calls and digital platforms.
• Continuous interaction with field employees, RMs, internal teams, and HR.
• Responsibility for smooth operational execution, including training, data management, and inventory oversight.

Thanks & Regards,

Prajakta Shinde

Sr. HR Executive – Recruitment

+ 91 770 090 5394