Production Support Engineer

Join Our Team as a Production Support Engineer – Keep Mission-Critical Trading Systems Running

Production Support Engineer

Key Tools and Frameworks

• Operating Systems:

  Linux, Windows

• Databases & SQL:

  SQL scripting; relational databases for diagnostics & reporting

• Monitoring & Observability:

  Open-source & commercial tools such as

  Nagios, Grafana, Prometheus, ELK

• Scripting & Automation:

  Bash/Shell, Python, PowerShell for run-book automation and observability improvements

• Networking:

  System & network health monitoring and troubleshooting across distributed services

Key Responsibilities

• Application & Platform Support:

  Provide L1/L2 support for Fixed Income trading applications; monitor performance and uptime; triage live issues to minimize trading impact.

• Incident & Problem Management:

  Own incidents to SLA; drive root-cause analysis; implement permanent fixes; maintain clear incident documentation for audit/compliance.

• System & Network Monitoring:

  Track system and network health; collaborate with infra/network teams to resolve bottlenecks and failures quickly.

• Database & Scripting:

  Write and maintain SQL scripts for validation, monitoring, and reporting; use scripts/automation to streamline support.

• OS & Tools Expertise:

  Troubleshoot across Linux/Windows; perform log analysis; enhance observability and tooling.

• Collaboration & Communication:

  Liaise with Dev, QA, Infrastructure, and Business stakeholders; coordinate with external vendors; set expectations clearly.

• Operational Excellence:

  Contribute to continuous improvements in alerting, monitoring, and process automation; adhere to operational standards and compliance.

Required Skills & Qualifications

• 4–5 years

  of hands-on

  production support

  experience with high-availability, low-latency systems (preferably trading platforms).
• Familiarity with

  Fixed Income markets, trading concepts, and instruments

  .
• Experience in a

  production support

  environment with

  high-availability, low-latency

  systems.
• Proficiency with monitoring/log analysis tools (e.g.,

  Nagios, Grafana, Prometheus, ELK

  ).
• Strong analytical, troubleshooting, and problem-solving skills; high attention to detail.
• Excellent verbal and written English communication; strong ownership and accountability; ability to work under pressure and juggle priorities.
• Bachelor’s/Master’s in CS, IT, or related field (preferred).

MSBC Group has been a trusted technology partner for 20+ years, delivering systems and software solutions for financial services, manufacturing, logistics, construction, and startups.

Our expertise spans Accessible AI, Custom Software Solutions, Staff Augmentation, Managed Services, and BPO—powering transformative projects such as advanced trading platforms, seamless migrations, and real-time analytics. With offices in London, California, and Ahmedabad, we operate across time zones as your AI and automation partner.