Role & responsibilities - Installation and Field Repair Selection, appointment and management of ISPs Timely Installation and FR Monitoring of timely W/O scheduling Follow through process from arrival till activation ETA and IMA calls and complaints. Quality of Installation and FR Policy & Process Compliance Ensure that the organisations processes and policies are adhered to. Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple. Provide input to planning, training and quality as applicable. Customer Satisfaction Ensure that all necessary actions are taken based on the annual CSAT survey. Take quick action on input provided by the Central Quality and Process Improvement team (monthly tracker) to correct processes and / or any undertake other tactical measures. People Management and Development Select, Develop and Retain quality manpower (in-sourced manpower). Provide timely and necessary input to people on performance. Ensure that the KPIs and SLAs are understood and communicated to all individuals (such as ISP owners, coordinators, Team Leaders, Engineers and our in-sourced manpower). Maintain transparency in dealing with people and performance management. Productivity and Cost Effectiveness Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels.
About the Team: Tata Play is India’s leading distribution platform that continues to offer the world’s best content across any genre to Indian consumers across TV & OTT. The Content department at Tata Play is responsible for acquiring Content played out on the platform across screens (Broadcast channels, Tata Play Mobile, Value added Services & OTT initiatives like Tata Play Binge). The Content team leads partnerships & commercial engagements across respective content providers (broadcast networks like Star, Zee, Sony, OTT like Hotstar, Zee 5 etc). About the Role: The role is key & central in the Content department. We are seeking a strategic leader, who is excited about building & managing high impact partnerships that navigate industry growth & innovation across TV and OTT. The ideal candidate is result oriented and obsessive about building value for customers with an analytical bent of mind, this includes relationship management for Tata Play with broadcasters & respective OTT providers. The scope of engagement with each content provider would span across content valuation, deal negotiation, agreement execution, cost & carriage revenue management and ensuring consistent delivery of commitments, while constantly exploring strategic opportunities to derive additional value for Tata Sky. Additionally, the candidate will also be responsible for developing statistical models & providing financial constructs that drive business planning. The candidate will also be expected to work closely with Senior Leadership within Tata Play & will be responsible for high impact data driven insights. We’re looking for someone with good interpersonal and communication skills and someone who is enthusiastic to learn and adapt in a fast-paced business. Key Responsibilities Broadcaster Partnerships – Lead key broadcaster relationships (like Star, Zee, Tv18 etc) for Tata Play & respective OTT providers (Z5, HS etc) including Commercial negotiations, agreement execution, cost & revenue management, deal management and marketing engagements. Content Analytics – Lead Content Analytics. Create & oversee the Content AOP. Create, maintain & execute various analytical reports for the content team including Viewership reviews, Deal Modelling, revenue projections etc. that fuel negotiations & long-term strategic decisions. Carriage Business – Manage carriage relationships. Demonstrate rigor for increasing revenue from existing partners. Collaborate with Cross functional teams to deliver robust content pipeline & revenue generation. Strategic opportunities - Derive additional value for Tata Play - Content marketing Initiatives, Channel launches, Packaging Changes etc. Along with the content provider, develop relationships with internal stake holders like - Subscriber Marketing, Technology, Legal, Finance, Communications, Sales etc. Internal Processes : Work with cross functional teams to execute all internal processes for various functions within content team. E.g. legal, commercial, comms etc. Experience: Minimum of 6 years of related work experience Qualification: Full time MBA Show more Show less
Tata Play is India’s leading distribution platform that continues to offer the world’s best content across any genre to Indian consumers across TV & OTT. We're seeking a driven PR professional to craft and execute impactful regional and national campaigns for Tata Play. This role demands a knack for generating buzz around brand initiatives, product/service launches, and tech innovations. Ideal candidates will excel at culling out compelling stories for sustained media buzz, possess a flair for writing consumer and corporate press releases, and have strong media relations, within trade and consumer media. Experience in LinkedIn management will be preferred. Media Relations- Develop and maintain relationship with journalists across India in identifiable media hubs Market Visits – Planning and execution of media visits/ on-ground connect across relevant markets. Brand Positioning- Building the PR strategy basis launch calendar Strengthen brand perception & increase brand recall value Promoting Brand and Digital Campaigns Positioning Tata Play’s products and services Public Relations- Liaison with the PR agency for achieving the defined deliverables Drafting articles, case studies, story angles etc; disseminate the right kind of info. Push for timely coverage of information Media intelligence and participation in industry stories Liaise with various departments for newsworthy information which can be leveraged in the media Education- Master’s in public relations or Graduate in Mass Media Experience - 8-10 years of experience in similar industry/ agency. Show more Show less
Tata Play Binge is a disruptive first of its kind OTT aggregator app with content from 30+ leading OTT apps like Prime Video, Zee5, JioHotstar, Apple TV+, among others, at a great value. With just a single subscription, consumers get a seamless content viewing experience across devices – Mobile, TV, tablet, laptop. We are actively seeking a creative and analytical mind to drive subscriber communications to acquire new subscribers and also actively engage with existing subscribers, across channels within the Tata Play owned media network. The ideal candidate must have hands on experience in building consumer-facing brands, developing communications for direct-to-consumer campaigns that leverage data and insights, managing agencies to direct and manage development of multiple campaigns. This role is highly collaborative in nature & the ideal candidate would be someone who enjoys working with people & interacting with multiple stakeholders to solve creative & business problems Key Role & Responsibilities: Self-starter skilled at prioritising and managing multiple projects and deadlines that run simultaneously. Developing consumer understanding, strategizing, and developing communication campaigns To drive business results by developing high-quality & clutter-breaking communications. Liaising with and briefing partner agencies (advertising, media, PR, digital, production houses) for all subscriber communication development and strategy building. Closely collaborating with internal teams like commercial, content, FSD, digital marketing, etc. to understand and deliver on business goals Influencing and managing expectations from senior stakeholders across teams Closely tracking KPIs on all comms to monitor efficiency & effectiveness of communication & work on ways to improve it. Data analysis to dig out learnings and developing hypothesis for testing Display creative bent of mind with excellent understanding of principles of art, layout and copy as per consumer medium/channel. Manage and drive performance of agencies to deliver on-brand and high performing creatives. Work effectively in a deadline-driven work environment, where multitasking while maintaining quality and attention to detail are the norm. Deliver results with strong bias for action in an ambiguous environment. Education & Requirements: Postgraduate from a premier institute 5-6 years’ experience in communications with leading OTT/ Media companies, ecommerce, digital startups. Demonstrated success in developing and implementing largescale campaigns and content strategies. Strong analytical skills, with the ability to interpret data and metrics. Ability to balance the creative and business dimensions of marketing. Excellent communication and interpersonal skills. Creative thinking and problem-solving abilities. Show more Show less
Tata Play has established itself as the market leader in the DTH segment with a disproportionate share of the premium market and a healthy share of the mass market. After enjoying place of prominence in Indian living rooms, Tata Play now aims to become the preferred platform for consumption of audio video content across mediums like mobile devices. Tata Play Binge is a forward looking and cut of the edge offering from Tata Play that offers an aggregation of the best OTT apps like Amazon Prime Video, Disney+ Hotstar, Zee5, Sony Liv, Hungama play, Eros now, Curiosity stream and many more. It provides the convenience of single sign in and single payment on multiple devices under one subscription. Binge on mobile is the big bet in the journey of Tata Play Binge We are looking for Reporting and Analytics Lead to join our growing team of data analytics experts and manage the processes and people responsible for accurate data collection, processing, modeling and analysis. The ideal candidate has a knack for seeing solutions in sprawling data sets and the business mindset to convert insights into strategic opportunities for our company. The Lead will work closely with leaders across Marketing, Product, Content, IT/Tech and Data Science to support and implement high-quality, data-driven decisions. They will ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures for analytics employees to follow. The right person for the job will apply their exhaustive knowledge of data analysis to solving real-world problems faced by our company and finding opportunities for improvement across multiple projects, teams and business units. Reporting and Analytics lead will be responsible to build/standardize/enhance BI solutions and business analytics and will lead a team of 8-10 analysts (FTEs and FTCs included). The person will collaborate and partner with various stakeholders to collectively deliver on the problem statement through optimum, standardized and user-friendly solutions. Responsibilities: The incumbent will work closely with cross functional teams like Subscriber Marketing, Content, IT/Tech, Data Science, and Product team to identify & solve key business problems. Key responsibilities for this position are listed below: Transform business processes by working across teams and functions to extract insights. Manage reporting requirements collection; construct the conceptual model and design data flow processes Strong technical skills and business acumen to help turn data into actionable insights Implementing solutions for optimizing and automating existing reporting leveraging tools like Tableau / Power BI, Python, SQL etc. Experience with design and implementation of ETL / Streaming processes Expert level ability to develop visualization story using advanced BI tools Qualifications: Bachelor’s degree (Masters preferred) in business analytics / engineering or any other quant discipline with 12+ years of experience Extensive experience in creating interactive dashboards using Tableau (expert) Strong technical expertise in SQL, AWS, Snowflake, Python Should have developed automated suite of reports and instrumental in driving automation and consolidation of business reports/dashboards Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes. Strong problem solving, quantitative and analytical abilities. Strong ability to plan and manage numerous processes, people and projects simultaneously. Experience working with and creating databases and dashboards using all relevant data to inform decisions. Excellent communication, collaboration and delegation skills.
About the Team: Tata Play is India’s leading distribution platform that continues to offer the world’s best content across any genre to Indian consumers across TV & OTT. The Content department at Tata Play is responsible for acquiring Content played out on the platform across screens (Broadcast channels, Tata Play Mobile, Value added Services & OTT initiatives like Tata Play Binge). The Content team leads partnerships & commercial engagements across respective content providers (broadcast networks like Star, Zee, Sony, OTT like Hotstar, Zee 5 etc). About the Role: The role is key & central in the Content department. We are seeking a strategic leader, who is excited about building & managing high impact partnerships that navigate industry growth & innovation across TV and OTT. The ideal candidate is result oriented and obsessive about building value for customers with an analytical bent of mind, this includes relationship management for Tata Play with broadcasters & respective OTT providers. The scope of engagement with each content provider would span across content valuation, deal negotiation, agreement execution, cost & carriage revenue management and ensuring consistent delivery of commitments, while constantly exploring strategic opportunities to derive additional value for Tata Sky. Additionally, the candidate will also be responsible for developing statistical models & providing financial constructs that drive business planning. The candidate will also be expected to work closely with Senior Leadership within Tata Play & will be responsible for high impact data driven insights. We’re looking for someone with good interpersonal and communication skills and someone who is enthusiastic to learn and adapt in a fast-paced business. Key Responsibilities Broadcaster Partnerships – Lead key broadcaster relationships (like Star, Zee, Tv18 etc) for Tata Play & respective OTT providers (Z5, HS etc) including Commercial negotiations, agreement execution, cost & revenue management, deal management and marketing engagements. Content Analytics – Lead Content Analytics. Create & oversee the Content AOP. Create, maintain & execute various analytical reports for the content team including Viewership reviews, Deal Modelling, revenue projections etc. that fuel negotiations & long-term strategic decisions. Carriage Business – Manage carriage relationships. Demonstrate rigor for increasing revenue from existing partners. Collaborate with Cross functional teams to deliver robust content pipeline & revenue generation. Strategic opportunities - Derive additional value for Tata Play - Content marketing Initiatives, Channel launches, Packaging Changes etc. Along with the content provider, develop relationships with internal stake holders like - Subscriber Marketing, Technology, Legal, Finance, Communications, Sales etc. Internal Processes : Work with cross functional teams to execute all internal processes for various functions within content team. E.g. legal, commercial, comms etc. Experience: Minimum of 6 years of related work experience Qualification: Full time MBA
Tata Play is India’s leading distribution platform that continues to offer the world’s best content across any genre to Indian consumers across TV & OTT. We're seeking a driven PR professional to craft and execute impactful regional and national campaigns for Tata Play. This role demands a knack for generating buzz around brand initiatives, product/service launches, and tech innovations. Ideal candidates will excel at culling out compelling stories for sustained media buzz, possess a flair for writing consumer and corporate press releases, and have strong media relations, within trade and consumer media. Experience in LinkedIn management will be preferred. Media Relations- Develop and maintain relationship with journalists across India in identifiable media hubs Market Visits – Planning and execution of media visits/ on-ground connect across relevant markets. Brand Positioning- Building the PR strategy basis launch calendar Strengthen brand perception & increase brand recall value Promoting Brand and Digital Campaigns Positioning Tata Play’s products and services Public Relations- Liaison with the PR agency for achieving the defined deliverables Drafting articles, case studies, story angles etc; disseminate the right kind of info. Push for timely coverage of information Media intelligence and participation in industry stories Liaise with various departments for newsworthy information which can be leveraged in the media Education- Master’s in public relations or Graduate in Mass Media Experience - 8-10 years of experience in similar industry/ agency.
As a Reporting and Analytics Lead, you will be a key member of our data analytics team, responsible for overseeing accurate data collection, processing, modeling, and analysis. You will have a keen eye for identifying solutions within complex data sets and the strategic acumen to translate insights into actionable opportunities for our organization. Collaborating closely with leaders in Marketing, Product, Content, IT/Tech, and Data Science, you will play a pivotal role in enabling data-driven decision-making. Your primary focus will be on ensuring data precision and consistent reporting standards by developing and implementing efficient processes and procedures for the analytics team to adhere to. Leveraging your profound expertise in data analysis, you will tackle real-world challenges faced by our company and identify avenues for enhancement across various projects, teams, and business sectors. In this role, you will lead a team of 8-10 analysts, both full-time employees and contractors, to build, standardize, and elevate BI solutions and business analytics. Your collaborative approach will involve partnering with stakeholders to deliver optimal, standardized, and user-friendly solutions that address core business objectives effectively. Key Responsibilities: - Collaborate with cross-functional teams such as Subscriber Marketing, Content, IT/Tech, Data Science, and Product to identify and resolve critical business issues. - Drive business process transformation by extracting insights across teams and functions. - Manage the collection of reporting requirements, conceptualize models, and design data flow processes. - Utilize your technical prowess and business acumen to translate data into actionable insights. - Implement solutions to enhance and automate existing reporting processes, utilizing tools like Tableau, Power BI, Python, and SQL. - Demonstrate expertise in designing and deploying ETL/Streaming processes. - Develop compelling data visualizations using advanced BI tools to tell a cohesive story. Qualifications: - Bachelor's degree (Master's preferred) in business analytics, engineering, or a related quantitative discipline with a minimum of 12 years of experience. - Extensive proficiency in creating interactive dashboards using Tableau at an expert level. - Strong technical skills in SQL, AWS, Snowflake, and Python. - Proven track record of developing automated report suites and driving automation and consolidation of business reports and dashboards. - Experience leveraging analytics techniques to contribute to company growth initiatives, driving revenue and other key business outcomes. - Exceptional problem-solving, quantitative, and analytical capabilities. - Ability to effectively plan and manage multiple processes, individuals, and projects simultaneously. - Hands-on experience in working with databases and creating dashboards using relevant data to support decision-making. - Excellent communication, collaboration, and delegation abilities.,
ROLE SUMMARY The candidate serves as the organization's internal control point for ethics and improprieties, allegations, complaints, and conflicts of interest and would be responsible in identifying and handling suspicious or governance issues noted in the Company. To determine whether a deceptive act has been committed by employee or third party for financial or other gains. KEY DUTIES AND RESPONSIBILITIES Ethics and Investigations Develops and disseminates corporate ethics statements, policies and supporting forms/acknowledgements. Provides an internal review of other corporate policies to ensure corporate consistency and integration with the corporation's ethics philosophies. Integrates the corporate ethics message throughout the corporate culture. Oversees the development and implementation of corporate ethics and conflict-of-interest Promptly conducts investigations pursuant to complaints and allegations of ethical wrongdoing, financial impropriety and conflicts of interest. Prepare written investigative reports as necessary. Develops and maintains confidential procedures for the handling and processing of complaints and allegations. Coordinate for the confidential hearing of employee issues related to the ethics. Identify areas specifically vulnerable to fraud and actively engage with Functional Directors/ Heads, other stake holders and Co-Auditors to implement anti-fraud monitoring and fraud preventive controls. Maintain liaison with company’s litigation and regulatory teams on incident specific issues that may require follow-up and legal consultations while taking actions. Recommend and if required implement process of system changes to prevent future leakage of company revenue/ funds, violation of code of conduct and company policy/ guidelines Manage and prioritize individual and group investigative priorities in accordance with internal client and/or departmental needs. Ethics Awareness Ensure Tata code of conduct training module is completed by all new employees and refresher training module for all the existing employees Timely Revamp / update the training & induction deck to communicate about TCoC and importance of Ethics in the organisation. Be the point of contact for addressing queries pertaining to concerns of employees related to COI/ Gift & hospitality and other relevant matters related to Ethics. To ensure any update/change in ethics related policies on the Tata Play Universe Ensure revised, updated banners / posters with the new Whistle-blower helpline across offices. Lead and run ethics campaign such as Celebrating Ethics Week to educate employees on ethical standard and reporting mechanisms along to reinforce TCOC values. Timely share the informative mails from ethics committee on Festive season, gifts and hospitality, change in policy, web portal, new policies etc. Assist in the development and delivery of training and awareness activities related to ethics. Assist in contract advisory for ethics related clauses in agreements with business partners. Prevention of Sexual Harassment (‘POSH’) As a POSH convener coordinate with Internal committee (“IC”), the external investigating agency and the presiding officer for closure on POSH cases. Work closely with Internal committee (“IC”) Chairperson, IC members to make employees aware on POSH rules and guidelines mandated per POSH act 2013 Preparation of draft material for annual POSH filings and ensuring timelines for the same. Managing POSH related compliances and ensuring all the offices are complaint with posters and Display of consequences and order. Manage Posh trainings / workshops for on roll and off roll employees Deliver in-person POSH awareness sessions to third party employees BEHAVIOURAL COMPETENCIES Put relevant internal stakeholders First Deliver Results Grow Partnerships Change with Agility Think Digital TECHNICAL COMPETENCIES Possess critical thinking skills Proficient in MS office tools, including skills in advanced Excel and PPT. Knowledge on relevant anti bribery and corruption laws in India and foreign jurisdictions Awareness on key ethics policies such as whistleblower, vigil mechanism etc. EDUCATION Full Time Graduate from Finance/Accounting/ commerce/Law background. (Preferably from Finance & Accounts) PGDM/MBA degree from a reputed college PREFERRED EXPERIENCE 7+ years of experience in related field; Ethics and compliance, exposure in Fraud investigation, Fraud Analysis, Due Diligence, Fraud Prevention, POSH. Hands on experience on formulation and reviewing Ethics related policies such as conflict of interest, business code of conduct, whistle blower, Vigil mechanism, Anti bribery etc. will be an added advantage.
Tata Play is India's leading DTH brand with over 15 million subscribers across the country. Staying true to its commitment of making tomorrow better than today, Tata Play’s growth over the years has been cemented by many innovations and enhancements. We are actively seeking a creative and analytical mind to drive subscriber communications to upsell broadcaster products, value- added services available on Tata Play and connect with premium consumers for OTT partnerships. Experience with AI-based communication or analytical tools would be an added advantage. The ideal candidate must have hands on experience in building consumer-facing brands, developing communications for direct-to-consumer campaigns that leverage data and insights, managing agencies to direct and manage development of multiple campaigns & flawless execution of campaigns across Tata Play owned media. This role is highly collaborative in nature & the ideal candidate would be someone who enjoys working with people & interacting with multiple stakeholders to solve creative & business problems. KEY DUTIES & RESPONSIBILITIES • A self-motivated marketeer with a sharp analytical mindset, adept at interpreting consumer behaviour, evaluating campaign performance, and monitoring industry shifts to proactively recommend communication strategies • Conceptualize clear brief that help guide and direct partner agencies to develop creatives that are relevant and clutter breaking • Highly proficient in conceptualizing and development of sharp and impactful creatives – principles of art, layout and copy as per consumer medium/channel • Collaborate closely with marketing teams to ensure alignment of business objectives while sharing a sharp, consumer-centric communication perspective • Influencing and managing expectations from senior stakeholders and cross functional teams - commercial, content, NPD, customer operations • Closely tracking KPIs on products and business managed to monitor efficiency & effectiveness of communication & recommend improvements • Data analysis to dig out learnings and developing hypothesis for testing Experience - 6-8 years of related work experience. Candidates currently handling customer facing and brand marketing role with reputed organisations would have an added advantage. Educational Qualifications- Full time post-graduation from a reputed institute.
Tata Play is India&aposs leading DTH brand with over 15 million subscribers across the country. Staying true to its commitment of making tomorrow better than today, Tata Plays growth over the years has been cemented by many innovations and enhancements. We are actively seeking a creative and analytical mind to drive subscriber communications to upsell broadcaster products, value- added services available on Tata Play and connect with premium consumers for OTT partnerships. Experience with AI-based communication or analytical tools would be an added advantage. The ideal candidate must have hands on experience in building consumer-facing brands, developing communications for direct-to-consumer campaigns that leverage data and insights, managing agencies to direct and manage development of multiple campaigns & flawless execution of campaigns across Tata Play owned media. This role is highly collaborative in nature & the ideal candidate would be someone who enjoys working with people & interacting with multiple stakeholders to solve creative & business problems. KEY DUTIES & RESPONSIBILITIES A self-motivated marketeer with a sharp analytical mindset, adept at interpreting consumer behaviour, evaluating campaign performance, and monitoring industry shifts to proactively recommend communication strategies Conceptualize clear brief that help guide and direct partner agencies to develop creatives that are relevant and clutter breaking Highly proficient in conceptualizing and development of sharp and impactful creatives principles of art, layout and copy as per consumer medium/channel Collaborate closely with marketing teams to ensure alignment of business objectives while sharing a sharp, consumer-centric communication perspective Influencing and managing expectations from senior stakeholders and cross functional teams - commercial, content, NPD, customer operations Closely tracking KPIs on products and business managed to monitor efficiency & effectiveness of communication & recommend improvements Data analysis to dig out learnings and developing hypothesis for testing Experience - 6-8 years of related work experience. Candidates currently handling customer facing and brand marketing role with reputed organisations would have an added advantage. Educational Qualifications- Full time post-graduation from a reputed institute. Show more Show less
As India's leading DTH brand with over 15 million subscribers nationwide, Tata Play is dedicated to improving the future by consistently innovating and enhancing its services. We are currently looking for a dynamic individual with a creative and analytical mindset to drive subscriber communications aimed at promoting broadcaster products, value-added services, and establishing partnerships with premium consumers for OTT collaborations. Experience with AI-based communication or analytical tools is a plus for this role. The ideal candidate should have hands-on experience in developing consumer-facing brands, crafting communications for direct-to-consumer campaigns based on data and insights, and overseeing the development and flawless execution of multiple campaigns across Tata Play owned media in collaboration with agencies. This role involves close collaboration with various stakeholders to address creative and business challenges, making it essential for the candidate to enjoy working with people. Key Duties & Responsibilities: - Interpret consumer behavior, evaluate campaign performance, and monitor industry trends to recommend communication strategies that align with business objectives. - Conceptualize clear briefs to guide partner agencies in developing relevant and innovative creatives. - Demonstrate proficiency in creating impactful creatives based on principles of art, layout, and copy for various consumer mediums and channels. - Collaborate closely with marketing teams to ensure a consumer-centric communication perspective while aligning with business objectives. - Manage and influence expectations from senior stakeholders and cross-functional teams such as commercial, content, NPD, and customer operations. - Monitor KPIs for products and business outcomes to evaluate the efficiency and effectiveness of communication efforts and suggest improvements. - Conduct data analysis to extract insights, develop hypotheses for testing, and drive informed decision-making. Candidates with 6-8 years of relevant work experience, particularly in customer-facing and brand marketing roles with reputable organizations, are encouraged to apply. A full-time post-graduation from a reputed institute is required for this position.,
ROLE SUMMARY Ensure Regulatory compliances and handle Government Affairs KEY DUTIES AND RESPONSIBILITIES Legal expertise in Media & Entertainment industry. We prefer a person with experience in Broadcasting sector or who has worked with a Law firm handling Broadcasting issues. Interact and be a bridge between Tata Play and TRAI, MIB, DoT, Industry bodies Conversant with issues to meet and explain company’s position to various Regulatory Authorities- MIB, TRAI, DoT, WPC, NOCC and others Responding to correspondences and queries from and to Regulatory Authorities – MIB, TRAI, WPC, NOCC and others Ensuring timely and regulatory consistent response to MIB/TRAI Customer complaints and monitoring and managing the quality levels of the LPO handling these complaints Researching and providing inputs on the various sectoral consultation papers issued by TRAI. Interacting with relevant cross-function teams to obtain inputs for the response. Manage workflow for consumer related grievances Collaborate with several internal /external stakeholders and rapidly respond to all consumer grievances received Analysis of regulatory data submitted to statutory authorities Pro-active management of various statutory timelines and corresponding actions Keen interest in identifying systemic/ procedural inefficiencies and working with cross-function teams for the process change. Identify process out-sourcing opportunities and thereafter interact with relevant internal teams for operationalizing the same TECHNICAL COMPETENCIES Good understanding of Media & Entertainment laws, Information Technology laws Government & External Liaising Ability to meet strict time-sensitive deadlines Proficient with Microsoft words and excel Excellent written and verbal communications and interpersonal skills Managing heavy workflow independently Good law firm experience EDUCATION B.A. LLB. with 6 yrs plus experience
Tata Play is one of India's leading content distribution platform providing Pay TV and OTT services. The content team at Tata Play is responsible for acquiring content played out on the platform across screens (Broadcast channels, Tata Play Mobile, Value added Services & OTT initiatives like Tata Play Binge. The content team leads partnerships & commercial engagements across respective content providers (broadcast networks like Star, Zee, Sony, OTT like Hotstar, Zee 5 etc). About the Role: The role is key & central in the content department. We are seeking a strategic leader, who is excited about building & managing high impact partnerships that navigate industry growth & innovation across TV and OTT. The ideal candidate is result oriented and obsessive about building value for customers with an analytical bent of mind, this includes relationship management for Tata Play with broadcasters & respective OTT providers. The scope of engagement with each content provider would span across content valuation, deal negotiation, agreement execution, cost & carriage revenue management and ensuring consistent delivery of commitments, while constantly exploring strategic opportunities to derive additional value for Tata Play. Additionally, the candidate will also be responsible for developing statistical models & providing financial constructs that drive business planning. The candidate will also be expected to work closely with senior Leadership within Tata Play & will be responsible for high impact data driven insights. We’re looking for someone with good interpersonal and communication skills and someone who is enthusiastic to learn and adapt in a fast-paced business. Key Responsibilities Broadcaster Partnerships – Lead key broadcaster relationships (like Star, Zee, Tv18 etc) for Tata Play & respective OTT providers (Z5, HS etc) including Commercial negotiations, agreement execution, cost & revenue management, deal management and marketing engagements. Content Analytics – Lead Content Analytics. Create & oversee the Content AOP. Create, maintain & execute various analytical reports for the content team including Viewership reviews, Deal Modelling, revenue projections etc. that fuel negotiations & long-term strategic decisions. Carriage Business – Manage carriage relationships. Demonstrate rigor for increasing revenue from existing partners. Collaborate with Cross functional teams to deliver robust content pipeline & revenue generation. Strategic opportunities - Derive additional value for Tata Play - Content marketing Initiatives, Channel launches, Packaging Changes etc. Along with the content provider, develop relationships with internal stake holders like - Subscriber Marketing, Technology, Legal, Finance, Communications, Sales etc. Internal Processes : Work with cross functional teams to execute all internal processes for various functions within content team. E.g. legal, commercial, comms etc. Qualifications: Full time MBA from a reputed Institute. 6 to 8 years of relevant work experience.
Tata Play is India’s leading distribution platform that continues to offer the world’s best content across any genre to Indian consumers across TV & OTT. We're seeking a driven PR professional to craft and execute impactful regional and national campaigns for Tata Play. This role demands a knack for generating buzz around brand initiatives, product/service launches, and tech innovations. Ideal candidates will excel at culling out compelling stories for sustained media buzz, possess a flair for writing consumer and corporate press releases, and have strong media relations, within trade and consumer media. Experience in LinkedIn management will be preferred. Media Relations- Develop and maintain relationship with journalists across India in identifiable media hubs Market Visits – Planning and execution of media visits/ on-ground connect across relevant markets. Brand Positioning- Building the PR strategy basis launch calendar Strengthen brand perception & increase brand recall value Promoting Brand and Digital Campaigns Positioning Tata Play’s products and services Public Relations- Liaison with the PR agency for achieving the defined deliverables Drafting articles, case studies, story angles etc; disseminate the right kind of info. Push for timely coverage of information Media intelligence and participation in industry stories Liaise with various departments for newsworthy information which can be leveraged in the media Education- Master’s in public relations or Graduate in Mass Media Experience - 8-10 years of experience in similar industry/ agency.
Tata Play is Indias leading distribution platform that continues to offer the worlds best content across any genre to Indian consumers across TV & OTT. We&aposre seeking a driven PR professional to craft and execute impactful regional and national campaigns for Tata Play. This role demands a knack for generating buzz around brand initiatives, product/service launches, and tech innovations. Ideal candidates will excel at culling out compelling stories for sustained media buzz, possess a flair for writing consumer and corporate press releases, and have strong media relations, within trade and consumer media. Experience in LinkedIn management will be preferred. Media Relations- Develop and maintain relationship with journalists across India in identifiable media hubs Market Visits Planning and execution of media visits/ on-ground connect across relevant markets. Brand Positioning- Building the PR strategy basis launch calendar Strengthen brand perception & increase brand recall value Promoting Brand and Digital Campaigns Positioning Tata Plays products and services Public Relations- Liaison with the PR agency for achieving the defined deliverables Drafting articles, case studies, story angles etc; disseminate the right kind of info. Push for timely coverage of information Media intelligence and participation in industry stories Liaise with various departments for newsworthy information which can be leveraged in the media Education- Masters in public relations or Graduate in Mass Media Experience - 8-10 years of experience in similar industry/ agency. Show more Show less
ROLE Assistant Manager - Cloud Operations REPORTING TO General Manager - Cloud Infra & Architecture ROLE/REQUIREMENT SUMMARY Strong knowledge on AWS Cloud, Kubernetes Orchestration and Docker Experience with deploying and maintaining GPU based production environments Experience in automating and managing large-scale infrastructure Knowledge and experience with Continuous Integration/Deployment best practices and servers (Jenkins, AWS Code Pipeline, Code Deploy and Code Commit) Working experience with version control systems (Git, GitHub, Bitbucket) Experience with Artifacts management Working with AWS, GCP, Azure Experience in configuring and automating monitoring tools like Grafana, New Relic, Kibana Knowledge and experience with secure infrastructure Hands on experience on managing Level 1, 2 ,3 Ticket/Order Triage Specialist, Incident, Problem, Service Request and Escalations Experience working in a 24x7 production support model with excellent troubleshooting skills Strong experience in working with ticketing tools like Freshservice, Onedesk, JIRA Demonstrable experience on Collaboration with multiple teams, partners and vendors in order to uncover, analyse and resolve platform issues Good understanding on flows of different platforms like Android, IOS, web and TV platforms Ability to work under pressure and tight schedules while handling any incident or issue Passion for learning the latest interactive technologies and techniques. KEY DUTIES AND RESPONSIBILITIES Ensure 99.9% Uptime of OTT applications and services Work closely with Product Engineering, Technology, IT and Partners Close work relations with the technical teams like project managers, R&D team leaders, Solution Architects, other partners, UAT and Service providers Ensure, Enable, Manage and Track 24x7 Monitoring & Support with zero downtime and Zero issues Ensure Issue triaging and fixes as per the defined SLA with RCA No/Zero pending L1/L2/L3 issues Track and Manage DevOps tickets for Tataplay OTT Apps and Internal Products Present Weekly/Monthly Alerts, Issues Report and Tracker to stakeholders Ensure No escalations Create/Manage Operation Manual Setup SOPs and Practices Enable periodic security audits to ensure no security issues in infra, platform and services Periodic Audit of IAM roles, Resources, access and report Design, generate and interpret operational reports related to system health status, capacity management and system performance management Ensure Team KT is done 100% for any planned migration Cloud Cost for analysis and approval for various project deployments in Tata Play Take ownership over the CI/CD processes Build internal automated modelling tools to minimize operation effort Provide new ideas or take initiative to control OpEx cost Manage, Track, Report and deliver Platform and Cost Optimization Backlog Work on different ideas to optimize Monitoring, Alerting, Service/Process Automations, Debugging and Triaging Establish Cross Function Collaboration to identify and resolve platform issues Develop and maintain effective working relationships with team members, client and stakeholders Own the overall responsibility for Cloud Infra, DevOps and OTT Services Build, Lead and guide a cross-company team of DevOps Engineers TECHNICAL COMPETENCIES Operational Excellence Debugging and Problem-Solving Skills Quality Control & Assurance Audit & Control Cost Management and Control EDUCATION BE/B.Tech/MCA and AWS Certification (Preferred) PREFERRED EXPERIENCE *Candidate should have grown from OTT / Ecommerce / B2C with large scale Production Infra and Workload *Minimum 4 Years of Experience as a DevOps Engineer or Cloud Operation Engineer *Solid communication skills (oral, written, and presentation) and strong interpersonal skills, along with the ability to work as a team member with minimum supervision *Should be a good team player & able to work independently under pressure. *Ability to prioritize and differentiate between priority and severity incidents
ROLE SUMMARY Technology Group is the enabler of DTH and OTT business of the organisation and with help of digital transformation scales services for our customers. We are seeking an experienced Lead Engineer - Production Support with 6-8 years of experience to take ownership of customer-reported field issues within the media and OTT space . A critical aspect of this role involves debugging complex production issues, performing root cause analysis, and driving resolutions to closure while ensuring seamless communication with all stakeholders. The ideal candidate will have deep technical expertise in OTT streaming technologies , project and product lifecycle management , with a strong focus on post-launch product operations . KEY DUTIES AND RESPONSIBILITIES Customer Issue Analysis & Root Cause Identification: Take ownership of production/field issues reported by customers or operations teams. Investigate production issues across multiple platforms (Web, iOS, Android, Smart TVs, LG, Samsung, Fire TV) and identify root causes (login, playback, subscription, CMS, integration touchpoints with CRM, Partner APIs etc.) Collaborate with engineering, vendors, IT operations and support teams to drive resolution. Debugging & Resolution Management: Perform technical analysis of issues related to media streaming, playback, crashes, or player behavior using tools and logs. Debug issues within OTT media players such as ExoPlayer, AVPlayer, Bitmovin, Shaka, Media3 , ensuring smooth playback. Debug content playback, CMS related issues with the relevant teams. Analyse and help resolve Subscription and CRM (Siebel, Comviva) specific issues and plan the fix based on priority. Track issues to closure and ensure minimal impact on customer experience. Conduct post-issue reviews to identify improvements and prevent recurrence. Stakeholder Communication & Escalation Management: Serve as the primary point of contact for issue tracking, resolution updates, and escalations. Provide regular updates to stakeholders , including vendors, customers, and internal teams, ensuring transparency on issue status. Document resolutions and key learnings to enhance operational processes. Manage the scope of incoming issues, prioritizing them based on customer impact and business needs. Coordinate across teams to ensure timely delivery of fixes, patches, or feature enhancements. Data Analysis & Reporting: Provide regular status updates and detailed project reports to stakeholders and senior leadership. Data Analysis & Reporting: Leverage analytics tools to monitor product performance and identify underlying issues proactively. Generate detailed reports for management and stakeholders, offering insights into trends, root causes, and issue resolutions. Other Role Expectations Self-driven with a keen eye for problem solving and skills to break-down a complex problem into a simpler solution or design or operation step Should have experience at being agile and following Agile practices and principles. Stay aligned with the goals of the organization and team – and always think & act in the larger interest. Should be well-aware about the Industry Trends and have a good understanding of the Cloud Technologies and services available in the market. Should be self-driven with a keen eye for problem solving and skills to break-down a complex problem into a simpler solution or design or operation step TECHNICAL COMPETENCIES Strong understanding of media streaming technologies , OTT players (e.g., ExoPlayer, AVPlayer, Bitmovin), and adaptive streaming protocols (HLS, DASH). Proven expertise in debugging production issues , identifying root causes , and coordinating resolutions. Experience with Android, iOS, SmartTVs, LG, Samsung, Fire TV devices for OTT product delivery. Exceptional communication and coordination skills to work with multiple internal and external stakeholders. Experience in defects analysis and management, escalations, and cross-functional collaboration . Familiarity with analytics tools for tracking product performance and deriving insights. EDUCATION BE / BTech / MTech / MCA/ MBA PREFERRED EXPERIENCE Proven expertise in debugging production issues, identifying root causes, and coordinating resolutions. Experience with Android, iOS, SmartTVs, LG, Samsung, Fire TV devices for OTT product delivery
ROLE SUMMARY Ensure Regulatory compliances and handle Government Affairs KEY DUTIES AND RESPONSIBILITIES Legal expertise in Media & Entertainment industry. We prefer a person with experience in Broadcasting sector or who has worked with a Law firm handling Broadcasting issues. Interact and be a bridge between Tata Play and TRAI, MIB, DoT, Industry bodies Conversant with issues to meet and explain company’s position to various Regulatory Authorities- MIB, TRAI, DoT, WPC, NOCC and others Responding to correspondences and queries from and to Regulatory Authorities – MIB, TRAI, WPC, NOCC and others Ensuring timely and regulatory consistent response to MIB/TRAI Customer complaints and monitoring and managing the quality levels of the LPO handling these complaints Researching and providing inputs on the various sectoral consultation papers issued by TRAI. Interacting with relevant cross-function teams to obtain inputs for the response. Manage workflow for consumer related grievances Collaborate with several internal /external stakeholders and rapidly respond to all consumer grievances received Analysis of regulatory data submitted to statutory authorities Pro-active management of various statutory timelines and corresponding actions Keen interest in identifying systemic/ procedural inefficiencies and working with cross-function teams for the process change. Identify process out-sourcing opportunities and thereafter interact with relevant internal teams for operationalizing the same TECHNICAL COMPETENCIES Good understanding of Media & Entertainment laws, Information Technology laws Government & External Liaising Ability to meet strict time-sensitive deadlines Proficient with Microsoft words and excel Excellent written and verbal communications and interpersonal skills Managing heavy workflow independently Good law firm experience EDUCATION B.A. LLB. with 6 yrs plus experience
As a Lead Engineer - Production Support in the Technology Group, you will be responsible for handling customer-reported field issues within the media and OTT space. Your role will involve debugging complex production issues, performing root cause analysis, and ensuring seamless communication with stakeholders. The ideal candidate will have deep technical expertise in OTT streaming technologies and a strong focus on post-launch product operations. Key Responsibilities: - Take ownership of production/field issues reported by customers or operations teams. - Investigate production issues across multiple platforms and identify root causes. - Collaborate with engineering, vendors, IT operations, and support teams to drive resolution. - Perform technical analysis of issues related to media streaming, playback, crashes, or player behavior. - Debug issues within OTT media players and ensure smooth playback. - Track issues to closure, conduct post-issue reviews, and document resolutions. - Serve as the primary point of contact for issue tracking, resolution updates, and escalations. - Provide regular updates to stakeholders, document key learnings, and manage incoming issues based on priority. - Coordinate across teams to ensure timely delivery of fixes, patches, or feature enhancements. - Leverage analytics tools to monitor product performance and generate detailed reports for stakeholders. Qualifications Required: - Strong understanding of media streaming technologies and OTT players. - Proven expertise in debugging production issues and coordinating resolutions. - Experience with Android, iOS, SmartTVs, LG, Samsung, Fire TV devices for OTT product delivery. - Exceptional communication and coordination skills. - Familiarity with analytics tools for tracking product performance. Education: - BE / BTech / MTech / MCA/ MBA Preferred Experience: - Proven expertise in debugging production issues and coordinating resolutions. - Experience with Android, iOS, SmartTVs, LG, Samsung, Fire TV devices for OTT product delivery. As a Lead Engineer - Production Support, you will play a crucial role in ensuring the seamless operation of media and OTT services for customers. Your technical competencies, communication skills, and ability to collaborate with various stakeholders will be key to success in this role.,