Role & responsibilities - Installation and Field Repair Selection, appointment and management of ISPs Timely Installation and FR Monitoring of timely W/O scheduling Follow through process from arrival till activation ETA and IMA calls and complaints. Quality of Installation and FR Policy & Process Compliance Ensure that the organisations processes and policies are adhered to. Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple. Provide input to planning, training and quality as applicable. Customer Satisfaction Ensure that all necessary actions are taken based on the annual CSAT survey. Take quick action on input provided by the Central Quality and Process Improvement team (monthly tracker) to correct processes and / or any undertake other tactical measures. People Management and Development Select, Develop and Retain quality manpower (in-sourced manpower). Provide timely and necessary input to people on performance. Ensure that the KPIs and SLAs are understood and communicated to all individuals (such as ISP owners, coordinators, Team Leaders, Engineers and our in-sourced manpower). Maintain transparency in dealing with people and performance management. Productivity and Cost Effectiveness Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels.

About the Team: Tata Play is India’s leading distribution platform that continues to offer the world’s best content across any genre to Indian consumers across TV & OTT. The Content department at Tata Play is responsible for acquiring Content played out on the platform across screens (Broadcast channels, Tata Play Mobile, Value added Services & OTT initiatives like Tata Play Binge). The Content team leads partnerships & commercial engagements across respective content providers (broadcast networks like Star, Zee, Sony, OTT like Hotstar, Zee 5 etc). About the Role: The role is key & central in the Content department. We are seeking a strategic leader, who is excited about building & managing high impact partnerships that navigate industry growth & innovation across TV and OTT. The ideal candidate is result oriented and obsessive about building value for customers with an analytical bent of mind, this includes relationship management for Tata Play with broadcasters & respective OTT providers. The scope of engagement with each content provider would span across content valuation, deal negotiation, agreement execution, cost & carriage revenue management and ensuring consistent delivery of commitments, while constantly exploring strategic opportunities to derive additional value for Tata Sky. Additionally, the candidate will also be responsible for developing statistical models & providing financial constructs that drive business planning. The candidate will also be expected to work closely with Senior Leadership within Tata Play & will be responsible for high impact data driven insights. We’re looking for someone with good interpersonal and communication skills and someone who is enthusiastic to learn and adapt in a fast-paced business. Key Responsibilities Broadcaster Partnerships – Lead key broadcaster relationships (like Star, Zee, Tv18 etc) for Tata Play & respective OTT providers (Z5, HS etc) including Commercial negotiations, agreement execution, cost & revenue management, deal management and marketing engagements. Content Analytics – Lead Content Analytics. Create & oversee the Content AOP. Create, maintain & execute various analytical reports for the content team including Viewership reviews, Deal Modelling, revenue projections etc. that fuel negotiations & long-term strategic decisions. Carriage Business – Manage carriage relationships. Demonstrate rigor for increasing revenue from existing partners. Collaborate with Cross functional teams to deliver robust content pipeline & revenue generation. Strategic opportunities - Derive additional value for Tata Play - Content marketing Initiatives, Channel launches, Packaging Changes etc. Along with the content provider, develop relationships with internal stake holders like - Subscriber Marketing, Technology, Legal, Finance, Communications, Sales etc. Internal Processes : Work with cross functional teams to execute all internal processes for various functions within content team. E.g. legal, commercial, comms etc. Experience: Minimum of 6 years of related work experience Qualification: Full time MBA Show more Show less

Tata Play is India’s leading distribution platform that continues to offer the world’s best content across any genre to Indian consumers across TV & OTT. We're seeking a driven PR professional to craft and execute impactful regional and national campaigns for Tata Play. This role demands a knack for generating buzz around brand initiatives, product/service launches, and tech innovations. Ideal candidates will excel at culling out compelling stories for sustained media buzz, possess a flair for writing consumer and corporate press releases, and have strong media relations, within trade and consumer media. Experience in LinkedIn management will be preferred. Media Relations- Develop and maintain relationship with journalists across India in identifiable media hubs Market Visits – Planning and execution of media visits/ on-ground connect across relevant markets. Brand Positioning- Building the PR strategy basis launch calendar Strengthen brand perception & increase brand recall value Promoting Brand and Digital Campaigns Positioning Tata Play’s products and services Public Relations- Liaison with the PR agency for achieving the defined deliverables Drafting articles, case studies, story angles etc; disseminate the right kind of info. Push for timely coverage of information Media intelligence and participation in industry stories Liaise with various departments for newsworthy information which can be leveraged in the media Education- Master’s in public relations or Graduate in Mass Media Experience - 8-10 years of experience in similar industry/ agency. Show more Show less

Tata Play Binge is a disruptive first of its kind OTT aggregator app with content from 30+ leading OTT apps like Prime Video, Zee5, JioHotstar, Apple TV+, among others, at a great value. With just a single subscription, consumers get a seamless content viewing experience across devices – Mobile, TV, tablet, laptop. We are actively seeking a creative and analytical mind to drive subscriber communications to acquire new subscribers and also actively engage with existing subscribers, across channels within the Tata Play owned media network. The ideal candidate must have hands on experience in building consumer-facing brands, developing communications for direct-to-consumer campaigns that leverage data and insights, managing agencies to direct and manage development of multiple campaigns. This role is highly collaborative in nature & the ideal candidate would be someone who enjoys working with people & interacting with multiple stakeholders to solve creative & business problems Key Role & Responsibilities: Self-starter skilled at prioritising and managing multiple projects and deadlines that run simultaneously. Developing consumer understanding, strategizing, and developing communication campaigns To drive business results by developing high-quality & clutter-breaking communications. Liaising with and briefing partner agencies (advertising, media, PR, digital, production houses) for all subscriber communication development and strategy building. Closely collaborating with internal teams like commercial, content, FSD, digital marketing, etc. to understand and deliver on business goals Influencing and managing expectations from senior stakeholders across teams Closely tracking KPIs on all comms to monitor efficiency & effectiveness of communication & work on ways to improve it. Data analysis to dig out learnings and developing hypothesis for testing Display creative bent of mind with excellent understanding of principles of art, layout and copy as per consumer medium/channel. Manage and drive performance of agencies to deliver on-brand and high performing creatives. Work effectively in a deadline-driven work environment, where multitasking while maintaining quality and attention to detail are the norm. Deliver results with strong bias for action in an ambiguous environment. Education & Requirements: Postgraduate from a premier institute 5-6 years’ experience in communications with leading OTT/ Media companies, ecommerce, digital startups. Demonstrated success in developing and implementing largescale campaigns and content strategies. Strong analytical skills, with the ability to interpret data and metrics. Ability to balance the creative and business dimensions of marketing. Excellent communication and interpersonal skills. Creative thinking and problem-solving abilities. Show more Show less

Tata Play has established itself as the market leader in the DTH segment with a disproportionate share of the premium market and a healthy share of the mass market. After enjoying place of prominence in Indian living rooms, Tata Play now aims to become the preferred platform for consumption of audio video content across mediums like mobile devices. Tata Play Binge is a forward looking and cut of the edge offering from Tata Play that offers an aggregation of the best OTT apps like Amazon Prime Video, Disney+ Hotstar, Zee5, Sony Liv, Hungama play, Eros now, Curiosity stream and many more. It provides the convenience of single sign in and single payment on multiple devices under one subscription. Binge on mobile is the big bet in the journey of Tata Play Binge We are looking for Reporting and Analytics Lead to join our growing team of data analytics experts and manage the processes and people responsible for accurate data collection, processing, modeling and analysis. The ideal candidate has a knack for seeing solutions in sprawling data sets and the business mindset to convert insights into strategic opportunities for our company. The Lead will work closely with leaders across Marketing, Product, Content, IT/Tech and Data Science to support and implement high-quality, data-driven decisions. They will ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures for analytics employees to follow. The right person for the job will apply their exhaustive knowledge of data analysis to solving real-world problems faced by our company and finding opportunities for improvement across multiple projects, teams and business units. Reporting and Analytics lead will be responsible to build/standardize/enhance BI solutions and business analytics and will lead a team of 8-10 analysts (FTEs and FTCs included). The person will collaborate and partner with various stakeholders to collectively deliver on the problem statement through optimum, standardized and user-friendly solutions. Responsibilities: The incumbent will work closely with cross functional teams like Subscriber Marketing, Content, IT/Tech, Data Science, and Product team to identify & solve key business problems. Key responsibilities for this position are listed below: Transform business processes by working across teams and functions to extract insights. Manage reporting requirements collection; construct the conceptual model and design data flow processes Strong technical skills and business acumen to help turn data into actionable insights Implementing solutions for optimizing and automating existing reporting leveraging tools like Tableau / Power BI, Python, SQL etc. Experience with design and implementation of ETL / Streaming processes Expert level ability to develop visualization story using advanced BI tools Qualifications: Bachelor’s degree (Masters preferred) in business analytics / engineering or any other quant discipline with 12+ years of experience Extensive experience in creating interactive dashboards using Tableau (expert) Strong technical expertise in SQL, AWS, Snowflake, Python Should have developed automated suite of reports and instrumental in driving automation and consolidation of business reports/dashboards Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes. Strong problem solving, quantitative and analytical abilities. Strong ability to plan and manage numerous processes, people and projects simultaneously. Experience working with and creating databases and dashboards using all relevant data to inform decisions. Excellent communication, collaboration and delegation skills.

About the Team: Tata Play is India’s leading distribution platform that continues to offer the world’s best content across any genre to Indian consumers across TV & OTT. The Content department at Tata Play is responsible for acquiring Content played out on the platform across screens (Broadcast channels, Tata Play Mobile, Value added Services & OTT initiatives like Tata Play Binge). The Content team leads partnerships & commercial engagements across respective content providers (broadcast networks like Star, Zee, Sony, OTT like Hotstar, Zee 5 etc). About the Role: The role is key & central in the Content department. We are seeking a strategic leader, who is excited about building & managing high impact partnerships that navigate industry growth & innovation across TV and OTT. The ideal candidate is result oriented and obsessive about building value for customers with an analytical bent of mind, this includes relationship management for Tata Play with broadcasters & respective OTT providers. The scope of engagement with each content provider would span across content valuation, deal negotiation, agreement execution, cost & carriage revenue management and ensuring consistent delivery of commitments, while constantly exploring strategic opportunities to derive additional value for Tata Sky. Additionally, the candidate will also be responsible for developing statistical models & providing financial constructs that drive business planning. The candidate will also be expected to work closely with Senior Leadership within Tata Play & will be responsible for high impact data driven insights. We’re looking for someone with good interpersonal and communication skills and someone who is enthusiastic to learn and adapt in a fast-paced business. Key Responsibilities Broadcaster Partnerships – Lead key broadcaster relationships (like Star, Zee, Tv18 etc) for Tata Play & respective OTT providers (Z5, HS etc) including Commercial negotiations, agreement execution, cost & revenue management, deal management and marketing engagements. Content Analytics – Lead Content Analytics. Create & oversee the Content AOP. Create, maintain & execute various analytical reports for the content team including Viewership reviews, Deal Modelling, revenue projections etc. that fuel negotiations & long-term strategic decisions. Carriage Business – Manage carriage relationships. Demonstrate rigor for increasing revenue from existing partners. Collaborate with Cross functional teams to deliver robust content pipeline & revenue generation. Strategic opportunities - Derive additional value for Tata Play - Content marketing Initiatives, Channel launches, Packaging Changes etc. Along with the content provider, develop relationships with internal stake holders like - Subscriber Marketing, Technology, Legal, Finance, Communications, Sales etc. Internal Processes : Work with cross functional teams to execute all internal processes for various functions within content team. E.g. legal, commercial, comms etc. Experience: Minimum of 6 years of related work experience Qualification: Full time MBA

Tata Play is India’s leading distribution platform that continues to offer the world’s best content across any genre to Indian consumers across TV & OTT. We're seeking a driven PR professional to craft and execute impactful regional and national campaigns for Tata Play. This role demands a knack for generating buzz around brand initiatives, product/service launches, and tech innovations. Ideal candidates will excel at culling out compelling stories for sustained media buzz, possess a flair for writing consumer and corporate press releases, and have strong media relations, within trade and consumer media. Experience in LinkedIn management will be preferred. Media Relations- Develop and maintain relationship with journalists across India in identifiable media hubs Market Visits – Planning and execution of media visits/ on-ground connect across relevant markets. Brand Positioning- Building the PR strategy basis launch calendar Strengthen brand perception & increase brand recall value Promoting Brand and Digital Campaigns Positioning Tata Play’s products and services Public Relations- Liaison with the PR agency for achieving the defined deliverables Drafting articles, case studies, story angles etc; disseminate the right kind of info. Push for timely coverage of information Media intelligence and participation in industry stories Liaise with various departments for newsworthy information which can be leveraged in the media Education- Master’s in public relations or Graduate in Mass Media Experience - 8-10 years of experience in similar industry/ agency.

As a Reporting and Analytics Lead, you will be a key member of our data analytics team, responsible for overseeing accurate data collection, processing, modeling, and analysis. You will have a keen eye for identifying solutions within complex data sets and the strategic acumen to translate insights into actionable opportunities for our organization. Collaborating closely with leaders in Marketing, Product, Content, IT/Tech, and Data Science, you will play a pivotal role in enabling data-driven decision-making. Your primary focus will be on ensuring data precision and consistent reporting standards by developing and implementing efficient processes and procedures for the analytics team to adhere to. Leveraging your profound expertise in data analysis, you will tackle real-world challenges faced by our company and identify avenues for enhancement across various projects, teams, and business sectors. In this role, you will lead a team of 8-10 analysts, both full-time employees and contractors, to build, standardize, and elevate BI solutions and business analytics. Your collaborative approach will involve partnering with stakeholders to deliver optimal, standardized, and user-friendly solutions that address core business objectives effectively. Key Responsibilities: - Collaborate with cross-functional teams such as Subscriber Marketing, Content, IT/Tech, Data Science, and Product to identify and resolve critical business issues. - Drive business process transformation by extracting insights across teams and functions. - Manage the collection of reporting requirements, conceptualize models, and design data flow processes. - Utilize your technical prowess and business acumen to translate data into actionable insights. - Implement solutions to enhance and automate existing reporting processes, utilizing tools like Tableau, Power BI, Python, and SQL. - Demonstrate expertise in designing and deploying ETL/Streaming processes. - Develop compelling data visualizations using advanced BI tools to tell a cohesive story. Qualifications: - Bachelor's degree (Master's preferred) in business analytics, engineering, or a related quantitative discipline with a minimum of 12 years of experience. - Extensive proficiency in creating interactive dashboards using Tableau at an expert level. - Strong technical skills in SQL, AWS, Snowflake, and Python. - Proven track record of developing automated report suites and driving automation and consolidation of business reports and dashboards. - Experience leveraging analytics techniques to contribute to company growth initiatives, driving revenue and other key business outcomes. - Exceptional problem-solving, quantitative, and analytical capabilities. - Ability to effectively plan and manage multiple processes, individuals, and projects simultaneously. - Hands-on experience in working with databases and creating dashboards using relevant data to support decision-making. - Excellent communication, collaboration, and delegation abilities.,