Production Support Engineer

As a Lead Engineer - Production Support in the Technology Group, you will be responsible for handling customer-reported field issues within the media and OTT space. Your role will involve debugging complex production issues, performing root cause analysis, and ensuring seamless communication with stakeholders. The ideal candidate will have deep technical expertise in OTT streaming technologies and a strong focus on post-launch product operations. Key Responsibilities: - Take ownership of production/field issues reported by customers or operations teams. - Investigate production issues across multiple platforms and identify root causes. - Collaborate with engineering, vendors, IT operations, and support teams to drive resolution. - Perform technical analysis of issues related to media streaming, playback, crashes, or player behavior. - Debug issues within OTT media players and ensure smooth playback. - Track issues to closure, conduct post-issue reviews, and document resolutions. - Serve as the primary point of contact for issue tracking, resolution updates, and escalations. - Provide regular updates to stakeholders, document key learnings, and manage incoming issues based on priority. - Coordinate across teams to ensure timely delivery of fixes, patches, or feature enhancements. - Leverage analytics tools to monitor product performance and generate detailed reports for stakeholders. Qualifications Required: - Strong understanding of media streaming technologies and OTT players. - Proven expertise in debugging production issues and coordinating resolutions. - Experience with Android, iOS, SmartTVs, LG, Samsung, Fire TV devices for OTT product delivery. - Exceptional communication and coordination skills. - Familiarity with analytics tools for tracking product performance. Education: - BE / BTech / MTech / MCA/ MBA Preferred Experience: - Proven expertise in debugging production issues and coordinating resolutions. - Experience with Android, iOS, SmartTVs, LG, Samsung, Fire TV devices for OTT product delivery. As a Lead Engineer - Production Support, you will play a crucial role in ensuring the seamless operation of media and OTT services for customers. Your technical competencies, communication skills, and ability to collaborate with various stakeholders will be key to success in this role.,