Product Trainer

Job Description

Job Purpose The Product Trainer & Performance Review Manager is responsible for delivering impactful training on Hahalolo’s products and services while managing employee performance evaluation systems. This dual-role ensures staff are both well-equipped with product knowledge and held to clear performance expectations, driving overall organizational growth and operational excellence. Key Responsibilities Product Training & Development: Design, develop, and deliver comprehensive training programs covering Hahalolo’s platforms, features, and operational processes. Create and maintain training materials including manuals, e-learning modules, and knowledge assessments. Facilitate effective onboarding for new hires with a focus on product knowledge and systems familiarity. Conduct refresher training to update teams on new product features and service changes. Assess training effectiveness using post-training feedback and employee performance metrics. Performance Review & Management: Implement and maintain an organization-wide performance appraisal framework. Collaborate with department heads to define KPIs and measurable performance goals. Analyze performance metrics to identify development needs and training gaps. Conduct periodic one-on-one performance reviews with employees and team leaders. Recommend and monitor Performance Improvement Plans (PIPs) as needed. Reporting & Continuous Improvement: Prepare and present monthly and quarterly reports on training impact and performance trends. Propose strategies to enhance employee engagement and organizational productivity. Work closely with the HR team to align performance insights with career development and succession planning. Qualifications & Skills Education & Experience: Bachelor’s or Master’s degree in Human Resources, Business Administration, or related fields. Minimum 4 years of experience in training, learning & development, or performance management. Experience in tech, travel, or hospitality industries is preferred. Certification in Training & Development (e.g., CIPD, ATD) is an advantage. Key Competencies: Excellent verbal and written communication and presentation skills Strong analytical skills to interpret training and performance data Proficient in LMS (Learning Management Systems) and HRMS tools Effective coaching and leadership capabilities Solid problem-solving and decision-making skills Performance Metrics (KPIs) Training Effectiveness Score – based on assessments and feedback Employee Performance Improvement Rate – % growth after training interventions Training Completion Rate – % of staff completing mandatory learning programs Employee Engagement Score – feedback related to performance evaluation processe Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Paid sick time Paid time off Schedule: Monday to Friday Work Location: In person