Product Support Executive

As a Product Support Executive for Life Sciences and Nanoscience products in Delhi NCR, your primary objective is to drive business growth and customer satisfaction. You will be responsible for providing technical product support, pre- and post-sales assistance, and achieving defined sales targets in the assigned region. Your key responsibilities will include identifying, developing, and converting sales opportunities, achieving monthly and annual sales targets, providing pre-sales consultations, product presentations, and application support. Additionally, you will conduct customer visits, demonstrations, and technical discussions, manage customer relationships to ensure satisfaction and repeat business, and coordinate effectively with internal sales and service teams. Addressing customer queries and ensuring timely resolution of technical issues while maintaining detailed records of customer interactions and activities will also be part of your role. To be successful in this position, you should hold an M.Sc. degree in Physics, Chemistry, Biology, or Biotechnology and have a minimum of 3 years of experience in product support or sales of scientific instruments. Strong communication, presentation, and relationship management skills are essential, along with a basic understanding of marketing concepts. Knowledge of AI/ML is considered a plus. Your passion for technology, coupled with strong analytical and problem-solving abilities, excellent coordination, and time management skills will be crucial. The ability to work independently and travel extensively within the region is also required. Desired attributes for this role include high energy, self-motivation, and target-driven attitude, a strong customer focus with patience and persistence, and the ability to build and maintain strong customer networks.,