Product Support Executive

Job Description

We are looking for a proactive and customer-focused Product Support Executive to assist customers with product-related queries, troubleshooting, and guidance. The ideal candidate should have strong communication skills in Malayalam and a passion for helping customers.

Key Responsibilities

• Handle inbound and outbound calls to support customers with product-related questions.
• Provide clear, accurate, and polite assistance regarding product usage, features, and troubleshooting.
• Record customer interactions, issues, and resolutions in the system accurately.
• Coordinate with internal teams (technical, sales, field support) for quick issue resolution.
• Follow up with customers to ensure issues are resolved and customer satisfaction is achieved.
• Guide customers through processes such as installation, activation, or service requests.
• Maintain daily call logs and meet customer support performance metrics.
• Escalate unresolved issues to the appropriate department as per guidelines.
• Ensure high levels of customer engagement and maintain professionalism at all times.

Skills & Requirements

• Strong communication skills in Malayalam (mandatory).
• Additional fluency in Tamil or English is a plus.
• Good listening skills and customer-handling ability.
• Basic understanding of customer service/product support operations.
• Ability to troubleshoot simple product issues and explain solutions clearly.
• Basic computer skills—MS Office, CRM tools preferred.
• Freshers with good communication skills are encouraged to apply.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person