Product Support Executive

13 - 17 years

0 Lacs

Posted:6 days ago| Platform: Shine logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

As a Product Support Executive / Application Support Engineer in Bengaluru with 13 years of experience, your role will involve being the first point of contact for users facing product-related issues. You will be responsible for troubleshooting, diagnosing, and resolving software bugs, usability issues, and system queries. Additionally, maintaining detailed records of support requests and resolutions, as well as working closely with internal engineering and product teams for escalations, will be part of your daily tasks. It is expected that you will utilize tools like JIRA, Zendesk, Confluence, or ServiceNow for issue tracking and knowledge management. Key Responsibilities: - Be the first point of contact for users experiencing product-related issues - Troubleshoot, diagnose, and resolve software bugs, usability issues, and system queries - Maintain detailed records of support requests and resolutions - Work closely with internal engineering and product teams for escalations - Use tools like JIRA, Zendesk, Confluence, or ServiceNow for issue tracking and knowledge management Qualifications Required: - 13 years of relevant experience in Technical/Application/Product Support - Strong analytical and troubleshooting skills - Understanding of software systems, APIs, databases, and cloud platforms like AWS or Azure (good to have) - Familiarity with ticketing and documentation tools - Mandatory: Excellent verbal and written communication skills - Ability to handle multiple tasks in a fast-paced environment,

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You