Product Manager – Digital Success (Success Guidance)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Product Manager on the Digital Success Product Team, you’ll play a key role in helping customers get the most out of the products they’ve purchased. Your focus will be building smart, scalable experiences that drive customer adoption—from onboarding and feature discovery to renewal and billing.

You’ll support the development of a roadmap aimed at delivering proactive, personalized guidance that helps customers realize value faster and more consistently across their journey. Whether it’s surfacing key features, nudging next-best actions, or guiding through complex tasks, your work will enable customers to succeed with less friction.

In this role, you’ll partner closely with Senior Product Managers to define priorities, shape MVPs, and write clear product documentation. You’ll work cross-functionally with Experience Design, Research, Engineering, and Data teams to deliver experiences that drive measurable business outcomes like adoption, retention, and expansion.

You’ll participate in regular roadmap reviews, team standups, and cross-functional planning sessions—and will be expected to share progress updates, insights, and learnings along the way.

What You'll Bring
2–4+ years of experience in product management or related product development roles

A track record of working cross-functionally with design, engineering, and research

Strong communication and analytical skills—you can translate customer needs into clear, actionable product solutions

Experience writing user stories, feature briefs, or product documentation

Curiosity, customer empathy, and a drive to improve product experiences and outcomes

Bachelor's degree in a technical or related field, or equivalent professional experience

What Will Help You Stand Out
Experience building products that drive adoption, feature engagement, or customer retention

Familiarity with customer journeys—from onboarding to renewal

Experience in B2B SaaS, customer success tooling, or guided in-product experiences

Exposure to tools like Jira, Confluence, Figma, Amplitude, or Salesforce

Comfort working in fast-paced, highly collaborative product teams

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.