Product Designer

• Moderation Engine – Context-aware, multilingual, and media moderation with automated fallback handling.
• Notifications Engine – Smart delivery across Push, Email, SMS with personalization rules.
• Analytics & Insights – From message engagement to agent performance metrics.

• Our AI-powered solutions transform engagement across industries:
• Social Communities – AI Agents that foster inclusion, safety, and vibrancy.
• Marketplaces – Conversational shopping assistants and fraud prevention baked in.
• Events – Large-scale moderation that keeps interactions smooth for thousands.
• Telemedicine – AI triage and privacy-safe patient-provider communication.
• Dating Apps – Smart conversation starters and scam prevention for better matches.
• SaaS – In-app copilots that perform both front-end and back-end actions.
• Fintech – Compliance-ready messaging with automated risk checks.
• Education & eLearning – Instant tutoring, safe peer interaction, and Q&A via AI.
• Gaming – Real-time in-game companions, hints, and engagement prompts.

Position Overview & Priorities

We are seeking a passionate, creative, and detail-oriented Product Designer – UI/UX Expert who can combine user-centered design expertise with strategic product thinking. This role goes beyond creating beautiful interfaces — you will be responsible for crafting end-to-end product experiences that align with business goals, user needs, and technology capabilities.

You’ll play a critical role in shaping the future of conversational and AI-powered experiences across web, mobile, and product platforms. In this role, you’ll collaborate closely with Product Managers, Engineers, and cross-functional teams to deliver designs that are not only visually stunning but also intuitive, impactful, and scalable.

Primary responsibility would be:

• Brainstorm and bring new ideas to create/improve user flows, wireframes, prototypes, and pixel-perfect designs that simplify complex interactions.
• Conduct user studies, product research, and usability testing to inform design decisions
• Take design concepts from ideation to final handoff, ensuring consistency across platforms.
• Collaborate with Product Managers and Engineers to roll out pixel-perfect, production-ready designs.
• Build and evolve our design system to ensure consistency and scalability across verticals.
• Translate complex product requirements (including conversational & AI-powered experiences) into simple, intuitive interfaces.
• Understand the entire customer journey, product data and craft experiences that are intuitive, inclusive, and future-ready which customers love.

Work Location
In Office, Chembur. Mumbai

What We’re Looking For

• Portfolio of work and case studies showcasing strong UX thinking and UI design expertise.
• Proficiency in Figma (prototyping, wireframing, advanced features). Knowledge of Sketch, Adobe XD, or InVision is a plus.
• Experience building and working with design systems.
• Ability to create wireframes, interactive prototypes, and production-ready designs.
• Strong collaboration skills with cross-functional teams (Product, Engineering, Marketing).
• Ability to translate complex problems into clear, elegant design solutions.
• Professional attitude and ability to meet deadlines.
• Curiosity to learn and explore beyond your comfort zone.
• Bonus: Experience designing for AI-powered products or conversational interfaces.

Here are the values that act as a guardrail of our execution culture:

Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.

Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.

Interview Process

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.