Principal Software Engineer

Caring. Connecting. Growing together.

Primary Responsibilities:

Design, develop and enhance proactive monitoring capabilities for AWS Connect CCaaS platform

Implement AI/ML based anomaly detection alerting

Develop and maintain advanced BOT agents to assist the operations team by interfacing with ServiceNow, Sharepoint, Splunk etc.

Implement and integrate BOT capabilities with REST APIs, AWS APIs, and Gen AI technologies to fetch relevant information, analyze logs for cradle-to-grave analysis, and utilize knowledge sources information and playbook articles.

Build CI/CD automation pipelines to deploy proactive monitoring and self-healing frameworks

Develop front end and backend code in support of self-service tools for automation of day-to-day operations

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Qualifications - External

Required Qualifications:

Undergraduate degree or equivalent experience

6+ years of IT experience as a full stack engineer

4+ years of developing AI BOT's leveraging any of these technologies - Co-pilot/AWS Bedrock/OpenAI/Claude with GenAI

4+ years of AWS cloud experience including developing and deploying lambda functions

4+ years of DevOps and automation engineering experience including GitHub, Terraform, Jenkins and CI/CD experience

3+ years of monitoring enterprise applications in AWS Cloud

3+ years of development experience including Springboot, JSP and Vue.js (Or React / Angular / node js with willingness to learn Vue.js)

3+ years of solid working knowledge on monitoring tools like Splunk, Zabbix, Grafana, Dynatrace APM monitoring and setup

3+ years of experience with programmatic interaction with No-SQL DB (preferably MongoDB)

2+ years of experience with Agile methodologies

2+ years of experience with at least 1 scripting language such as Perl, Python or PowerShell

Solid knowledge on Linux/Unix

Preferred Qualifications:

Cloud Certified: AWS Certified DevOps Engineer

Application and Security logging experience

Scripted environments experience

Configuration as code experience

Infrastructure as Code (IAC) experience (i.e. Terraform)

Operations experience

Service Oriented Architecture (SOA) experience

Real-time automated metrics and reporting experience

Knowledge of Chef/Ansible

Knowledge of Git (contributions on GitHub++)

Automation and Self-Healing framework development knowledge/experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.