Principal Product Manager_#7633

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your Opportunity:

New Relic is looking for an experienced Principal Product Manager interested in bringing to life a brand new product area targeting engineering teams and their supporting organizations to help them respond to incidents faster, improve engineering efficiency, and implement compliance at scale. This is a unique opportunity to build a new area from zero to one and beyond, focused on ingesting and connecting data with telemetry. This data platform acts as the backbone for various product experiences as well as agentic/AI products. You will work across the company to drive product discovery, strategy, and execution for these new products.

As the perfect addition to the team, you understand the Software Development Lifecycle (SDLC) and the associated toolchain used by engineering organizations to deliver software faster and at higher quality. You are technically savvy and can facilitate hard tradeoffs between time-to-market and building integrated, cohesive experiences. You have 7+ years of software product management experience in defining and shipping enterprise software products to market. You understand and develop empathy for platform engineering personas, are curious, and understand the competitive landscape as well as traditional host and cloud infrastructure and the monitoring needs they all require. You empathize with developers and the reasons people are moving to the cloud and DevSecOps, and understand business strategy, constraints, and planning.
If you are looking for a highly visible and strategic individual contributor role and want to make a big impact in a fast-growing, dynamic company, this is an excellent fit for you!

What You'll Do

• Lead the definition and execution of a data product area that helps engineers and engineering organizations resolve incidents faster, implement best practices, and ensure compliance at scale
• Work closely with senior leaders to define and refine the product definition and strategy
• Work across the entire company to gather requirements, define cross-product use cases, and deliver the necessary data to power these experiences
• Work with UX designers and engineers to deliver new platform experiences that benefit all of New Relic
• Build strong partnerships with internal New Relic teams as well as external customers to drive decision-making and influence product direction
• Establish business metrics for your areas and use them along with key market research to drive decision making
• Collaborate with Sales, Marketing, Finance, and other go-to-market teams to build launch and growth plans
• Meticulously think through every aspect of the overall customer experience, putting users' needs first in the definition of requirements
• Serve as key spokesperson for the business, delivering clear, compelling communications across New Relic and outside the company to garner any support required to successfully implement the business.

Your Qualifications

• 7+ years of experience product managing technical products built for developers
• Experience with SDLC toolchain and building developer products
• Ability to distill sophisticated topics and feedback into clear, prioritized, business or user cases and product requirements
• An understanding of how AI products rely on data and a knowledge graph to improve answers
• Experience collaborating with multiple teams and stakeholders
• Experience working in medium-to-large software companies
• Experience working on or leading enterprise/B2B products
• Strong interpersonal skills, including the ability to lead across an organization, communicate appropriately to various audiences including executive level, perseverance and determination
• Excellent analytical/problem-solving skills, including data analysis
• Background in SaaS and cloud-based software
• Participation in all stages of the software development lifecycle

Nice-to-have:

• MBA
• Past experience building or using cloud services and platforms
• Past experience building data platforms to power AI products

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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