About FM:
FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.
FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country’s talented workforce and advance their capabilities to serve their clients better.
Role Title: Principal Business Process Consultant
Position Summary:
This role is responsible for leading process transformation, complex problem solving and Lean implementation efforts across the enterprise with a focus on measurable and sustainable results. This role requires a system thinker who can operate effectively at all levels of the organization and is excited to create tangible value for the company. Initiatives typically have a high complexity, risks and require a large number of resources in support of highly complex business unit, corporate goals, and organizational changes. The consultant is viewed as a leader in the organization, with the ability to facilitate difficult discussions, provide candid feedback and be a trusted advisor to project sponsors.
Job Responsibilities:
Continuous Improvement:
- Responsible for orchestrating and leading process improvement initiatives across the enterprise, including understanding the current state, quantifying the opportunity, facilitating future state design, and leading a team through the execution of improvement opportunities.
- Apply systematic / structured approach to lead and identify underlying process improvements to be more efficient and effective and actively execute changes and enhancements Ensure that initiatives are on track and that assigned team members are utilized efficiently and effectively. Continuously communicate the status to key stakeholders. Document risks and issues and ensure mitigation activities are in place to minimize impact. Ensure alignment with interdependent efforts.
- Help to build out and maintain consistent and scalable Continuous Improvement, process reengineering and Lean practices for the organization.
- Provide thought leadership in Continuous Improvement disciplines and effectively partner with leaders throughout the company to provide and execute on recommendations.
- Independently design and facilitation large-scale, complex problem-solving sessions with a broad spectrum of stakeholders. Drive the preparation process including knowledge book development, stakeholder updates, and detailed agenda creation.
- Independently Partner with business leaders and front-line employees to implement a Lean management system. Coach front-line leaders and employees on how to manage effectively in a Lean management system.
- Establish metrics and OKRs to track business performance with the ability lead and coach corrective action efforts with business owners.
- Interact effectively with all levels of the organization; develop strong working relationships with key stakeholders.
- Ability to analyze process data sets and summarize key findings for a process owners and key stakeholders.
Mentorship & Continuous Improvement:
- Be recognized as Subject Matter Expert on Lean, process reengineering, and continuous improvement.
- Champion and promote the use of Lean and continuous improvement standards and best practices across the organization.
- Mentor others in the organization and consult, train and advise on these skills sets. Assist in building out and improving the continuous improvement standards and continuously improving them to ensure better outcomes.
Essential Functions & Responsibilities:
- Function as CI Process Management Lead for large-scale projects and medium-sized initiatives, ensure alignment to strategic goals and metrics; partner with Sponsor & PPM; establish measures of success and structure; lead/direct program team; resolve issues; manage risks; communicate status; and orchestrate successful & timely execution on stated objectives
- Assist Lean and metric development activities and apply a structured approach to assist is the execution of an implementation strategy and plan that drives adoption of continuous improvement behaviors across departments.
- Assist with the development of Lean and continuous improvement best practices and standards across the organization. Consult as needed on programs / projects across the enterprise. Serve as a mentor to individuals looking learn and practice Lean and continuous improvement within FM.
Skill and Experience:
- 7-9 years of total experience required
- Additional Experience Qualifier (optional): 5+ years of experience in continuous improvement, project management, and change management roles with successful track record of leading large-scale programs over multi-year timeframes. Experience operating within a corporate CI/Lean environment and building out new approaches, artifacts, and strategies to improve project and change implementation. Experience leading large-scale projects that drive organization-wide changes and large and demonstrated strength as change champion. Lean or Continuous Improvement certification (e.g., Black Belt)
- Leadership: Create an environment where the team is inspired, engaged, and motivated. Help the team identify and remove barriers that get in the way of improving processes.
- Planning & Organizing: Demonstrate a logical, systematic, and orderly approach to establish structure and drive alignment necessary to deliver improvement results. Able to monitor team performance and adjust plans or pace based on progress, performance, risks, and issues.
- Strategic Thinking: Ability to challenge conventional thinking, ask the right questions and identify opportunities to prepare for future eventualities. Proactively implement plans and contingencies to address future needs.
- Partnership Building: Strong networking, influencing, and partnering skills, especially in terms of navigating FM’s organization to coordinate across a large and varied set of stakeholders.
- Presentation & Communication: Strong communication skills (including written and oral presentation skills) with ability to communicate and adapt communication to all levels of the organization.
- Problem Solving: Skilled at identification, articulation, and scoping of problems in a complex environment. Ability to identify root cause using a structure approach and implement solution in timely manner. Able to balance the needs of different stakeholders in recommendations and solutions.
- Change Management: Ability to quickly develop understanding of new operating model concepts and drive change adoption.
- Technical Ability: Expert knowledge of process improvement tools and frameworks along with the ability to expertly analysis process performance data.
Must Have Skills:
- Business process transformation in service-based organizations.
- Facilitation; process improvement workshops (Kaizen, Value Stream, Workout).
- Business process mapping and design using Visio and Lucidchart.
- Operational metrics analysis (SLAs, cycle time, capacity, etc.).
- Preferred: Lean Six Sigma Black Belt certification and strong stakeholder influence
Education and Certifications:
- BE/ B.Tech or Any Master's Degree
Work location:
