Pre-Sales Consultant

Job Description

About Us We are on a mission to empower businesses to succeed in the mobile-first world by helping them create their own native mobile applications to increase engagement. Vajro is a cloud-based Mobile Commerce platform that lets e-commerce companies create mobile shopping apps for their stores. Our vision is to make it easy for businesses to create and deliver content for their mobile audience and for end users to consume that content and perform transactions on the go. How We Aim To Work Employee Success = Customer Satisfaction: As a core value, we believe that employee success leads to team results and increased customer satisfaction. While the balance is not always equal, we constantly strive to maintain a strong practice of being employee-centric while ensuring a great experience for all our customers as well. Building an A-Team = Sustainable Fast Growth: Having raised one of the highest Series A funding rounds, we’ve been growing our team at a steady pace while maintaining a very high standard of quality. We believe that growth happens sustainably when you build and develop a good talent base. The Opportunity As a Pre-Sales Consultant with Vajro, you will play a pivotal role in driving the success of our sales endeavors. Your primary responsibility will be to provide unparalleled product expertise, technical guidance, and support to potential clients after the sales process. This multifaceted role requires a deep understanding of customer needs, adept solution preparation, and effective collaboration with the sales team to bridge the gap between technical intricacies and non-technical stakeholders. Responsibilities Product Demonstrations & Customer Onboarding Confidently lead product walkthroughs for new customers, tailoring each session to suit the client’s business and goals. Ensure smooth and timely setup of the app with designs that align with client expectations. High-Quality App Design Delivery Deliver visually appealing and consistent mobile app designs with attention to user experience. Ensure precision in key design elements such as typography, icon placement, and navigation structure. Maintain a Library of Reusable Layouts Build and manage a repository of past app designs and layouts to accelerate delivery for future customers. Identify repeatable patterns and leverage them to improve efficiency. Live Chat Support Engagement Monitor and respond to incoming customer chats via tools like Intercom, ensuring timely and professional support. Foster trust and clarity in interactions to create a positive pre-sales experience. App Launch Coordination Take full ownership of the app publishing lifecycle, from internal coordination to submission on the Google Play and Apple App Stores. Proactively identify and resolve blockers to ensure timely launches. Customer Review Management Engage with satisfied customers post-launch to encourage and collect reviews. Qualifications Bachelor's degree in any field. Proven experience in Pre-Sales or a related customer-facing role. You can be a Perfect Match if you have the following: Fast learner and can pick up new technologies Clear, concise, and effective written and oral communication skills. Empathy towards customers and understanding their needs. A keen eye for aesthetics and design (for designing apps). Must be willing to work in the allocated shifts. Capable of working on a cross-functional team to solve business & tech problems. High Customer Focus and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. Proven time management skills in a dynamic sales/support environment. Why join Vajro? Our Culture : We are a 50-member team that loves to play just as hard as we work. Unlimited Leaves : Your paid time off has no limit. Our only ask is for you to take accountability for your work. Health Insurance : 1+5 family health insurance with up to 5L coverage. Additional floater plans are available for low rates. Ownership and Opportunities : Ample opportunities for all to be resourceful. Like any startup, we are looking for individuals who do not shy away from taking up ownership when it comes to Problem-solving. Globally Spread Team : You will have the opportunity to travel overseas and work for Vajro globally. Employee-Friendly Salary Structure : We have built a salary structure that will help you save on your taxes. Allowances for food, fuel, gym, HRA, etc., will make your life a whole lot easier when it comes to ITRs. Show more Show less