Job Description: Callifony, a leading business communication platform, is seeking a positive-minded Customer & Sales Support Executive to assist our Sales Team. In this role, you will be part of a collaborative environment, working with multiple talented teams. Your main responsibilities will include coordinating with the sales team, filing important documents, communicating relevant information, responding to customer complaints, and providing after-sales support. As a Customer & Sales Support Executive, you will need to possess excellent analytical thinking and problem-solving skills. Effective communication with customers and internal teams is essential, along with the ability to provide prompt and accurate feedback to customers. You will also be responsible for preparing proposals/quotations and maintaining sales and customer records. Technical Skills Required: - Strong knowledge of MS Excel. - Good communication skills (both written & verbal). - Ability in teaming, liaising, and relationship management. Department: Customer Support Job Type: Full Time Job Location: Pune Experience: 2-3 Years,
As a Pre-Sales Consultant at Callifony, you will play a crucial role in collaborating with our sales and development teams to design and define cloud-based solutions for our customers. Your positive mindset and expertise will be instrumental in researching, approving, and tailoring solutions to meet the unique needs of our clients. Your key responsibilities will include: - Providing cloud consultancy to customers and working closely with sales to create tailored solutions based on their requirements. - Defining solution architecture and migration planning for communication solutions. - Managing presales activities in collaboration with the sales team. - Assisting the Internal Development team in developing and deploying cloud-based applications using best practices. - Supporting Product Management and Marketing teams in the development of solution offerings. - Understanding customer requirements and delivering customized solutions that meet their needs. - Designing solutions, creating demos, and providing proof of concept for customers. - Participating in technical seminars and webinars to enhance product and technology understanding. - Defining technical proposals and maintaining minutes of meetings. In addition to the above responsibilities, you will be working in the Engineering department on a full-time basis at our Pune location. The ideal candidate for this role should have 4-5 years of experience in a similar capacity. We look forward to welcoming you to our dynamic team at Callifony, where your expertise and positive attitude will contribute to our continued success in the business communication platform industry.,
As a Billing & Revenue Executive at Callifony, a leading business communication platform, you will be responsible for supporting monthly invoicing and account reconciliation tasks for customers and vendors. Join a collaborative environment and work with multiple talented teams. **Key Responsibilities:** - Take ownership of billing issues and see problems through to resolution. - Manage customer escalations and coordinate with multiple teams. - Research, diagnose, troubleshoot billing-related tickets with customers and vendors. - Utilize analytical thinking and problem-solving skills. - Communicate effectively with customers billing or account management teams. - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. - Provide prompt and accurate feedback to customers. - Track all billing-related tickets in our ticketing system from open to resolution. **Qualifications Required:** - Strong knowledge of MS Excel. - Experience in handling billing platforms. - Experience in accounting and taxation will be an added advantage. - Strong communication skills (both written & verbal). - Skills in teaming, liaising, relationship management, negotiation & business knowledge. Join the Finance team at Callifony for this Full-Time position based in Pune. The ideal candidate will have 2-3 years of relevant experience.,
As a Production Support IT Support Engineer at Callifony, a leading business communication platform, your role involves providing 24/7 expert technical support and consultation for Windows based operating systems. You are expected to have significant experience with DNS, Web application, Emailing systems, IIS, Database Administration, Desk/C panel, and other web control panels. Your responsibilities include managing multiple database, http, ftp, and mail servers, installing and configuring server software, overseeing security issues and backup plans, and supporting and maintaining legacy platforms. You will also be acquiring new platforms as needed, developing support team escalation procedures, working towards platform hardware/software standardization, and reporting on the current and projected status of all platforms. Additionally, you will be interacting with in-house staff, management, outside consultants, vendors, and support teams, as well as participating in long-term strategic decision-making regarding web activities. You will take ownership of technical issues and collaborate with the development group to resolve advanced issues when necessary. Key Responsibilities: - Manage multiple database, http, ftp, and mail servers - Install, configure, maintain, and upgrade server software - Install and configure off-the-shelf applications - Oversee security issues and backup plans - Support and maintain legacy platforms - Acquire new platforms as needed - Develop and refine support team escalation procedures - Work towards platform hardware/software standardization - Bridge web and in-house hardware - Report on current and projected status of all platforms - Interact with in-house staff, management, consultants, vendors, and support teams - Participate in long-term strategic decision-making regarding web activities - Take ownership of technical issues and collaborate with the development group Qualifications Required: - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role - Hands-on experience with Windows Desktop & Server + Linux OS environments - Hands-on experience with working on Firewalls & VPN Configuration - Hands-on experience with working on VMware Virtualized Environments - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software - Excellent problem-solving and communication skills - Ability to provide step-by-step technical help, both written and verbal - BS degree in Information Technology, Computer Science, or relevant field - Additional certification in Microsoft, Linux, Fortinet, SonicWALL, VMware, or similar technologies is a plus As an experienced Production Support IT Support Engineer, you are also expected to have significant experience managing web servers, ftp servers, mail servers, and name servers. Primary experience with Microsoft WinServer 2003 / 2008 is greatly preferred, along with significant experience with IIS or alternatively Apache, key protocols (ftp, smtp, rdp, http, https, tcp/ip, etc.), remote hardware administration, cron jobs, mime types, and DNS. Experience with server performance issues, security issues, web administration, database administration (MSSQL/MySQL), and network connectivity is also required. Additionally, familiarity with parallel and mirror sites, user permissioning schemes in a Microsoft server environment, and 2+ years of professional experience in a comparable position and/or related academic accomplishment are expected. Department: Engineering Job Type: Full Time Job Location: Thane Experience: 3-4 Yrs,
Role Overview: You are a Customer Support Engineer at Callifony, a leading business communication platform. Your primary role is to provide technical support to clients, troubleshoot and resolve technical issues, and escalate complex problems to the appropriate team. You will work collaboratively with multiple talented teams to ensure swift resolution of trouble tickets and enhance system performance. Key Responsibilities: - Provide solutions to clients via phone, email, and chat by identifying problems, researching answers, and guiding clients through corrective steps. - Participate in client demo training sessions by identifying and addressing learning issues. - Enhance system performance by identifying problems and recommending necessary changes. - Ensure customer inquiries are responded to within established timeframes, achieving customer care and technical support service levels. - Address basic common customer problems in real-time, including remote access to client systems if required. - Engage in live customer interactions to resolve product-related issues. - Identify product problems and escalate them to the next level if they are complex. - Escalate production-critical issues to the next level promptly. - Resolve incidents promptly according to Service Level Agreements (SLAs). - Provide guidance, assistance, and mentoring support to junior team members. - Keep track of pending issues at the individual level and share periodic updates with customers. Qualifications Required: - Proficient in English with strong verbal and written communication skills. - Possesses exceptional listening abilities. - Proven experience with debugging tools and lab simulations for problem analysis and solution identification. - Adept at logical troubleshooting to identify root causes and propose effective solutions and workarounds. - Strong analytical and problem-solving capabilities. - Background in the telecom industry is an advantage. - Competent in managing multiple tasks simultaneously and completing them efficiently and promptly. - Collaborative team player focused on exceeding customer expectations in technical support. - Excellent reasoning skills, adept at problem definition, data analysis, and drawing conclusions. Additional Details: Company: Callifony Department: Engineering Job Type: Full Time Job Location: Pune Experience: 3-4 Yrs,
As a Pre-Sales Consultant at Callifony, a leading business communication platform, your role involves supporting the sales teams in researching, approving, and tailoring solutions for customers. You will collaborate with the sales and development teams to design cloud-based solutions, provide cloud consultancy to customers, and define solution architecture and migration planning for communication solutions. Key Responsibilities: - Design and define cloud-based solutions for customers. - Provide customers with cloud consultancy and collaborate with sales to develop solutions based on customer needs. - Define solution architecture and migration planning for communication solutions. - Work closely with the sales team to manage presales activities. - Assist the Internal Development team in developing cloud-based applications and deploying them using best practices. - Support Product Management and Marketing teams in developing solution offerings. - Understand customer requirements and deliver appropriate solutions tailored to their custom needs. - Take responsibility for solution designing, creating, and providing demos of solutions and Proof of Concepts (POCs) for customers. - Participate in technical seminars and webinars to enhance product and technology understanding. - Define Technical Proposals and Minutes of Meeting (MOM). Qualifications Required: - 4-5 years of experience in a similar role. Location: Pune Department: Engineering Job Type: Full Time (Note: No additional details of the company were provided in the job description.),
As a Customer & Sales Support Executive at Callifony, a leading business communication platform, you will be an integral part of our Sales Team. Your role involves coordinating with the sales team, filing important documents, communicating relevant information, responding to customer complaints, and providing after-sales support. Join our collaborative environment and work with multiple talented teams. Key Responsibilities: - Coordinating with the sales team to ensure smooth operations. - Utilizing analytical thinking and problem-solving skills to address challenges effectively. - Effectively communicating with customers and internal teams. - Providing prompt and accurate feedback to customers for enhanced satisfaction. - Preparing proposals/quotations and maintaining sales and customer records efficiently. Qualifications Required: - Strong knowledge of MS Excel for data analysis and reporting. - Excellent communication skills, both written and verbal, for effective customer interactions. - Proficiency in teaming, liaisoning, and relationship management to support sales activities. If you are a positive-minded individual with 2-3 years of experience in customer and sales support, we invite you to join our dynamic team in Pune on a full-time basis.,