PLM Support Engineer

Location

Experience

Job Summary

We are seeking a Senior PLM Support Engineer to join our global product engineering team. This role focuses on providing advanced technical support, integration, and maintenance for our Product Lifecycle Management (PLM) systems. The ideal candidate will have deep backend and integration experience, strong analytical skills, and the ability to collaborate directly with customers to ensure the reliability, scalability, and efficiency of PLM operations.

Key Responsibilities

• Provide advanced technical support for PLM platforms, integrations, and related infrastructure.
• Analyze, debug, and resolve complex issues in real-time across backend systems and device integrations.
• Develop and maintain REST/GraphQL APIs, SDK integrations, and custom modules to extend PLM functionality.
• Collaborate with global teams to ensure secure, stable, and scalable deployments in cloud environments (AWS/Azure/GCP).
• Work with edge devices and physical systems (e.g., recorder and security systems) to ensure seamless PLM data connectivity.
• Conduct performance analysis, memory profiling, and optimization of backend services.
• Maintain version control (GitHub/GitLab/Bitbucket) and participate in CI/CD pipelines for continuous improvement.
• Engage directly with customers to gather requirements, troubleshoot issues, and deliver technical presentations.
• Document technical workflows, configurations, and troubleshooting guidelines for internal and customer use.
• Collaborate with cross-functional teams including QA, DevOps, and Product Management to drive operational excellence.

Required Technical Skills

Programming & Frameworks

• Mandatory:

  C++, C#, JavaScript/TypeScript (8+ years)

• Preferred:

  Python, GoLang (2+ years)

• Frameworks:

  Express.js/Fastify (Node.js), ASP.NET, Passport.js, NUnit

Databases

• Relational:

  PostgreSQL (4+ years)

• NoSQL:

  MongoDB (4+ years)

• In-Memory:

  Redis/MemoryDB/ElastiCache (4+ years)

• Time-Series:

  InfluxDB/TimescaleDB (4+ years)

Cloud & DevOps

• AWS / Azure / GCP – preferably AWS
• Linux server management, containerized environments
• CI/CD pipelines, infrastructure as code (IaC), monitoring, observability tools

Security & Integration

• OAuth, JWT, HTTPS, API key management
• SDK handling and edge device integration (Dahua, Hikvision, etc.)

Customer-Facing & Soft Skills

• Strong communication and client engagement abilities
• Skilled in requirement analysis and translating business needs into technical actions
• On-the-fly troubleshooting during live customer sessions
• Effective stakeholder communication and solution presentation
• Strong problem-solving, adaptability, and time management skills
• Collaborative and proactive mindset in cross-functional global teams

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related discipline
• 6+ years of relevant experience in backend development, system integration, or PLM technical support
• Hands-on experience in video systems, IoT platforms, and PLM environments preferred