PLM Support Engineer

You will be joining our Product Lifecycle Management (PLM) team as a Teamcenter Support / PLM Consultant. Your responsibilities will include providing support for the Siemens Teamcenter application, resolving user queries, troubleshooting issues, coordinating with development teams, and conducting user training. You should possess strong problem-solving skills, excellent communication abilities, and effective team management and mentoring capabilities. Key Responsibilities: - Lead and mentor the support team in resolving Teamcenter PLM application issues. - Provide first and second-line support to users to ensure prompt incident resolution and minimize downtime. - Serve as a single point of contact for critical issue management, handling high-priority support requests and coordinating special case testing for updates. - Collaborate with end-users and stakeholders to gather business requirements, prepare BRDs, and ensure accurate implementation by development teams. - Delegate and monitor tasks within the support team to ensure timely delivery and alignment with SLAs. - Conduct training sessions for users on custom Teamcenter processes to enhance their capabilities and system adoption. - Actively participate in testing and validation of custom modules and enhancements based on business priorities. - Prepare and maintain documentation related to issue resolution, training materials, and knowledge base articles for knowledge transfer. Qualifications & Skills: - Bachelor's degree in Engineering. - 3 to 12 years of hands-on experience in Teamcenter support or PLM consulting. - Strong understanding of Teamcenter architecture, custom modules, workflows, and data models. - Experience working with cross-functional teams including development, QA, and end-users. - Ability to create clear documentation such as BRDs, test cases, and training materials. - Proficiency in handling production issues, providing impact analysis, and performing root cause analysis. - Excellent communication, team leadership, and interpersonal skills. - Experience with Teamcenter version upgrades, patch deployments, and system configuration is a plus. In addition to the role and responsibilities, the company operates in the Automobile industry and the role falls under the IT & Information Security department. This is a full-time, permanent position categorized under IT Support. Key Skills required for this role include expertise in Teamcenter Unified Bmide and Teamcenter Enterprise.,