PLM Support Engineer

Role Overview: You are being sought after to join a global product engineering team as a Senior PLM Support Engineer. Your primary responsibility will be to provide advanced technical support, integration, and maintenance for Product Lifecycle Management (PLM) systems. The role requires in-depth backend and integration experience, strong analytical skills, and direct collaboration with customers to ensure the reliability, scalability, and efficiency of PLM operations. Key Responsibilities: - Provide advanced technical support for PLM platforms, integrations, and related infrastructure. - Analyze, debug, and resolve complex issues in real-time across backend systems and device integrations. - Develop and maintain REST/GraphQL APIs, SDK integrations, and custom modules to extend PLM functionality. - Collaborate with global teams to ensure secure, stable, and scalable deployments in cloud environments (AWS/Azure/GCP). - Work with edge devices and physical systems to ensure seamless PLM data connectivity. - Conduct performance analysis, memory profiling, and optimization of backend services. - Maintain version control (GitHub/GitLab/Bitbucket) and participate in CI/CD pipelines for continuous improvement. - Engage directly with customers to gather requirements, troubleshoot issues, and deliver technical presentations. - Document technical workflows, configurations, and troubleshooting guidelines for internal and customer use. - Collaborate with cross-functional teams including QA, DevOps, and Product Management to drive operational excellence. Qualification Required: - Bachelors or Masters degree in Computer Science, Information Technology, or related discipline. - 8+ years of relevant experience in backend development, system integration, or PLM technical support. - Hands-on experience in video systems, IoT platforms, and PLM environments is preferred.,