Performance Analyst

About The Position

• Analyze data to get a clear understanding of operational performance and trends across multiple perspectives and identify opportunities for performance improvement
• Proactively identify process efficiency improvements, including process refinement, documentation, automation, and coordination with other team members
• Design, implement and maintain reports (tools, performance dashboards, and presentations) for customers and internal stakeholders to receive consistent updates, integrating intelligence based on analytical findings or liaising with subject matter experts
• Measure performance against established operational targets
• Support company data infrastructure development, including transformation of operational data and providing input for implementing scalable data management methods
• Demonstrate attention to detail, QCing and verifying data for accuracy and completeness prior to publishing materials to stakeholders
• Support team members with ad hoc and ongoing analytics and reporting requests
  

• 2+ years knowledge of data transformation, data management & ETL processes
• 2+ years experience documenting business and system requirements, processes, workflows and test plans
• 2 to 3+ years working knowledge of Python
• 2+ years’ working knowledge of data visualization (using tools such as Microsoft Power BI or Tableau)
• Assists with more complex and detailed projects including root cause analysis, gap analysis etc.
• Excellent time management skills and attention to detail
• Excellent verbal/written communication skills, including communicating technical issues to non-technical audiences
• Strong problem-solving ability, critical thinking skills, creative/innovative thinking
• Ability and desire to learn new skills and techniques
• Ability to thrive while working on ambiguous or challenging projects