Performance Analyst

You are a detail-oriented and proactive Performance Analyst, WFM looking to join a dynamic team focused on supporting workforce management and Operational teams processes. Your responsibilities will include utilizing performance data to ensure the accuracy and integrity of data, maintaining seamless reporting across multiple locations, and supporting client and internal reporting. Your main tasks will involve collecting, analyzing, and presenting key performance metrics to track organizational progress and align with strategic goals. Additionally, you will be responsible for monitoring employee attendance patterns, addressing productivity issues, ensuring schedule adherence, and maximizing billable hours to enhance revenue generation and workforce capacity. You will also play a key role in ensuring compliance with company policies, labor laws, and best practices across HR operations. To excel in this role, you should have previous experience in workforce management or a related field. Proficiency in WFM software and scheduling tools, such as Calabrio, is preferred. Strong skills in using Google Sheets and Microsoft Excel for data management and reporting are essential. Your organizational skills, attention to detail, and excellent verbal and written communication abilities will be crucial in this role. You should also possess the ability to think critically, resolve scheduling conflicts, work well in diverse teams, manage multiple tasks efficiently, and have a good command of the English language. In addition to the required qualifications, having excellent problem-solving skills, the ability to work independently and in a team environment, and familiarity with business intelligence tools like Power BI and Tableau would be advantageous. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule is Monday to Friday, and the work location is in person.,