18 Wfm Software Jobs

Responsibilities Engage with our Project Teams in various geographies to understand their business needs regarding the various modules of UKG's Ready product. Leverage your training in designing and building a solution that meets their needs. Work cross-functionally and amongst a team on New client implementation, upgrade, and change order projects. Utilize your technical aptitude to configure and reconfigure our software solution. Stay up-to-date on the latest product features and functionalities. Act as a knowledgeable consultant in the product implementation area. Contribute to designing the best practices for product implementation. Provide significant transfer of product knowledge to th...

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a...

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a...

Role Overview: As a Scheduler, your role involves developing and maintaining accurate schedules for employees based on forecasted workload, business needs, and employee availability. You will need to adjust schedules to accommodate changes such as unexpected absences, fluctuations in demand, and special events. Key Responsibilities: - Utilize historical data, trends, and forecasting tools to predict staffing needs. - Analyze and monitor real-time and historical data to make proactive scheduling adjustments. - Ensure that schedules are designed to meet service level agreements (SLAs) and performance targets. - Monitor adherence to schedules and report on key metrics like occupancy, utilizatio...

In your role as a full-time Workforce Management Real-Time Analyst (WFM RTA) at Interactive Brokers, you play a crucial part in overseeing and improving the real-time operational performance of the contact center. You will closely collaborate with CS Managers, Supervisors, and agents to ensure effective workload management and service excellence. Your responsibilities will include: - Monitoring real-time performance metrics like call volumes, service levels, and agent adherence throughout the day. - Making real-time adjustments to staffing levels and schedules to meet service level targets and operational goals. - Responding promptly to unexpected events such as system outages, high call vol...

As a Real Time Analyst at Deliveroo, your role involves overseeing the customer service team globally in real-time, reporting to the Global Real Time Manager. You will analyze data using WFM methods and software, suggesting ideas and actions for both long-term planning and short-term reactions to potential crises. **Key Responsibilities:** - Monitoring service levels: You will be responsible for monitoring service levels for all queues at all sites to ensure efficiency and meet service level goals. - Monitoring agent performance: You will monitor agent performance and adherence to schedules, intervening when necessary to address any issues. - Adjusting staffing: You will adjust staffing leve...

Role Overview: As a Workforce Management Specialist at SolarEdge, you will play a crucial role in monitoring daily call volume and key performance metrics. Your responsibilities will involve analyzing real-time adherence data, maintaining users and profiles within WFM software, creating schedules based on forecasts, and adjusting for daily call center and agent needs. You will collaborate closely with leadership to schedule trainings and meetings with minimal impact on support coverage, provide actionable data to internal support groups, offer feedback to call center team leaders and managers, and prepare and analyze internal reports for applicable KPIs. Key Responsibilities: - Monitor daily...

Job Title: Analyst, Planning and Scheduling Job Description DESIGNATION: Analyst, Planning & Scheduling YEARS OF EXPERIENCE: 4 yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Resources to ensure optimal staffing levels and efficiency. Key responsibilities include forecasting demand, building schedules, managing time-off requests, and monitoring productivity. WFM professionals also analyze data, implement WFM po...

We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The RTA will work closely with CS Managers, Supervisors, and contact center agents to balance workloads and maintain service standards. Additionally, the RTA will support our ongoing configuration and maintenance of call center systems within the client services group as may be required. Key Responsibilities Monitor real-time performance metrics, including c...

We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The RTA will work closely with CS Managers, Supervisors, and contact center agents to balance workloads and maintain service standards. Additionally, the RTA will support our ongoing configuration and maintenance of call center systems within the client services group as may be required. Key Responsibilities Monitor real-time performance metrics, including c...

We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The RTA will work closely with CS Managers, Supervisors, and contact center agents to balance workloads and maintain service standards. Additionally, the RTA will support our ongoing configuration and maintenance of call center systems within the client services group as may be required. Key Responsibilities Monitor real-time performance metrics, including c...

You are an experienced Business Consultant with 5-9 years of experience in Workforce Management (WFM) tools and project management. Your role will involve project management responsibilities, requiring a deep understanding of WFM tools and experience in all stages of WFM - Forecasting, capacity planning, roster & schedule. Your key qualifications include proficiency in MS Office, aptitude in creative problem-solving, familiarity with a variety of WFM software tools, and databases, along with excellent analytical and communication skills. A graduate in any discipline, you are also a Certified Management Consultant, which is a plus. You should be confident, proactive, and willing to work in an...

You are a detail-oriented and proactive Performance Analyst, WFM looking to join a dynamic team focused on supporting workforce management and Operational teams processes. Your responsibilities will include utilizing performance data to ensure the accuracy and integrity of data, maintaining seamless reporting across multiple locations, and supporting client and internal reporting. Your main tasks will involve collecting, analyzing, and presenting key performance metrics to track organizational progress and align with strategic goals. Additionally, you will be responsible for monitoring employee attendance patterns, addressing productivity issues, ensuring schedule adherence, and maximizing b...

As a Scheduler, your primary responsibility will be to develop and maintain accurate schedules for employees based on forecasted workload, business needs, and employee availability. You will be required to adjust schedules to accommodate changes such as unexpected absences, fluctuations in demand, and special events. Utilizing historical data, trends, and forecasting tools, you will predict staffing needs and analyze real-time and historical data to make proactive scheduling adjustments. It will be crucial for you to ensure that schedules are designed to meet service level agreements (SLAs) and performance targets while monitoring adherence to schedules and reporting on key metrics like occu...

Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with a presence in over 15 countries. With a legacy of over four decades, we are known for our innovative technology and unwavering commitment to client satisfaction. Our affiliates offer electronic brokerage services worldwide, catering to clients in more than 200 countries and territories. We serve a diverse clientele including individual investors, financial advisors, hedge funds, and introducing brokers. Our cutting-edge technology, competitive pricing, and global market reach empower our clients to optimize their investments. Recognized by Barron's as the top online broker for six...

As a Business Consultant with 5-10 years of experience in Workforce Management (WFM), you will be responsible for project management. Your role will require a deep understanding of WFM tools and experience in all stages of WFM, including Forecasting, capacity planning, rostering, and scheduling. To excel in this role, you must possess aptitude in creative problem-solving, proficiency in MS Office, and familiarity with various WFM software such as Verint, Genesis, Nice IEX, and databases. Your analytical skills, coupled with excellent data collection and analysis capabilities, will be essential for success. Excellent written and verbal communication skills are a must, along with the confidenc...

Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. The company has been a pioneer in financial innovation for over four decades, renowned for its cutting-edge technology and dedication to clients. IBKR affiliates offer global electronic brokerage services across a wide range of financial instruments to clients in over 200 countries and territories, including individual investors and institutions such as financial advisors, hedge funds, and introducing brokers. Interactive Brokers has been recognized by Barron's as the #1 online broker for six consecutive years. Joining the dynamic, multi-national team...

Job Title: Workforce Management (WFM) Analyst Location: Hyderabad - Hybrid About the Role We are seeking a data-driven and strategic Workforce Management Analyst to join our team. The ideal candidate will play a key role in optimizing staffing, improving operational efficiency, and ensuring service level objectives are consistently met. This role requires strong analytical skills, cross-functional collaboration, and a deep understanding of workforce planning principles. Key Responsibilities Staff Scheduling & Planning Create and manage agent schedules based on workload forecasts and business needs. Factor in planned and unplanned shrinkage to optimize staffing coverage. Recommend cost-effici...