11 Wfm Software Jobs

Job Title: Analyst, Planning and Scheduling Job Description DESIGNATION: Analyst, Planning & Scheduling YEARS OF EXPERIENCE: 4 yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Resources to ensure optimal staffing levels and efficiency. Key responsibilities include forecasting demand, building schedules, managing time-off requests, and monitoring productivity. WFM professionals also analyze data, implement WFM po...

We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The RTA will work closely with CS Managers, Supervisors, and contact center agents to balance workloads and maintain service standards. Additionally, the RTA will support our ongoing configuration and maintenance of call center systems within the client services group as may be required. Key Responsibilities Monitor real-time performance metrics, including c...

We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The RTA will work closely with CS Managers, Supervisors, and contact center agents to balance workloads and maintain service standards. Additionally, the RTA will support our ongoing configuration and maintenance of call center systems within the client services group as may be required. Key Responsibilities Monitor real-time performance metrics, including c...

We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The RTA will work closely with CS Managers, Supervisors, and contact center agents to balance workloads and maintain service standards. Additionally, the RTA will support our ongoing configuration and maintenance of call center systems within the client services group as may be required. Key Responsibilities Monitor real-time performance metrics, including c...

You are an experienced Business Consultant with 5-9 years of experience in Workforce Management (WFM) tools and project management. Your role will involve project management responsibilities, requiring a deep understanding of WFM tools and experience in all stages of WFM - Forecasting, capacity planning, roster & schedule. Your key qualifications include proficiency in MS Office, aptitude in creative problem-solving, familiarity with a variety of WFM software tools, and databases, along with excellent analytical and communication skills. A graduate in any discipline, you are also a Certified Management Consultant, which is a plus. You should be confident, proactive, and willing to work in an...

You are a detail-oriented and proactive Performance Analyst, WFM looking to join a dynamic team focused on supporting workforce management and Operational teams processes. Your responsibilities will include utilizing performance data to ensure the accuracy and integrity of data, maintaining seamless reporting across multiple locations, and supporting client and internal reporting. Your main tasks will involve collecting, analyzing, and presenting key performance metrics to track organizational progress and align with strategic goals. Additionally, you will be responsible for monitoring employee attendance patterns, addressing productivity issues, ensuring schedule adherence, and maximizing b...

As a Scheduler, your primary responsibility will be to develop and maintain accurate schedules for employees based on forecasted workload, business needs, and employee availability. You will be required to adjust schedules to accommodate changes such as unexpected absences, fluctuations in demand, and special events. Utilizing historical data, trends, and forecasting tools, you will predict staffing needs and analyze real-time and historical data to make proactive scheduling adjustments. It will be crucial for you to ensure that schedules are designed to meet service level agreements (SLAs) and performance targets while monitoring adherence to schedules and reporting on key metrics like occu...

Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with a presence in over 15 countries. With a legacy of over four decades, we are known for our innovative technology and unwavering commitment to client satisfaction. Our affiliates offer electronic brokerage services worldwide, catering to clients in more than 200 countries and territories. We serve a diverse clientele including individual investors, financial advisors, hedge funds, and introducing brokers. Our cutting-edge technology, competitive pricing, and global market reach empower our clients to optimize their investments. Recognized by Barron's as the top online broker for six...

As a Business Consultant with 5-10 years of experience in Workforce Management (WFM), you will be responsible for project management. Your role will require a deep understanding of WFM tools and experience in all stages of WFM, including Forecasting, capacity planning, rostering, and scheduling. To excel in this role, you must possess aptitude in creative problem-solving, proficiency in MS Office, and familiarity with various WFM software such as Verint, Genesis, Nice IEX, and databases. Your analytical skills, coupled with excellent data collection and analysis capabilities, will be essential for success. Excellent written and verbal communication skills are a must, along with the confidenc...

Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. The company has been a pioneer in financial innovation for over four decades, renowned for its cutting-edge technology and dedication to clients. IBKR affiliates offer global electronic brokerage services across a wide range of financial instruments to clients in over 200 countries and territories, including individual investors and institutions such as financial advisors, hedge funds, and introducing brokers. Interactive Brokers has been recognized by Barron's as the #1 online broker for six consecutive years. Joining the dynamic, multi-national team...

Job Title: Workforce Management (WFM) Analyst Location: Hyderabad - Hybrid About the Role We are seeking a data-driven and strategic Workforce Management Analyst to join our team. The ideal candidate will play a key role in optimizing staffing, improving operational efficiency, and ensuring service level objectives are consistently met. This role requires strong analytical skills, cross-functional collaboration, and a deep understanding of workforce planning principles. Key Responsibilities Staff Scheduling & Planning Create and manage agent schedules based on workload forecasts and business needs. Factor in planned and unplanned shrinkage to optimize staffing coverage. Recommend cost-effici...