Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.We are looking for a motivated and detail-oriented People Operations Associate to join our team! In this role, you’ll help deliver essential HR services by following standard operating procedures (SOPs) and providing support as we integrate AI-driven solutions into our operations. You’ll have the opportunity to learn HR technology, contribute to process improvements, and develop your skills in a dynamic, future-focused team.
In This Role, You Will
- Execute HR operations tasks (onboarding, offboarding, payroll inputs, benefits, employee data management) following established SOPs.
- Respond to employee inquiries across multiple channels (primarily ServiceNow) with clear, empathetic, and adaptive communication, escalating complex cases to the appropriate HR specialist.
- Utilize and maintain HR data accuracy and integrity in systems like Workday, ensuring compliance with policies and regulations.
- Support implementation and adoption of AI-powered HR tools (e.g., chatbots, document automation, generative AI copilots) under guidance of senior HR team members.
- Identify opportunities for process improvement by providing feedback on AI tools, workflows rollouts, and employee pain points.
- Assist in documenting and updating SOPs as new tools and automations reshape HR processes.
- Participate in training and knowledge-building sessions related to AI tools and HR process automation to enhance your AI fluency and share learnings with colleagues.
- Support and contribute to change management efforts, helping employees and HR peers understand and adapt to new processes and technologies.
- Apply human-centered problem solving to balance operational efficiency with empathy, ensuring AI-driven solutions enhance—not replace—the employee experience during key life and career moments.
- Demonstrate emotional intelligence and strong advisory skills when guiding employees through sensitive or complex situations, including de-escalation when required.
Experience And Qualifications
- Bachelor’s degree (or equivalent) in HR, Business, or related field; 2-4 years’ experience in HR operations or employee support.
- Background in employee customer service/advisory roles with exposure to AI tools or automation (projects or practical use).
- Strong HR process knowledge (onboarding, benefits, payroll) with proficiency in Workday and ServiceNow.
- Excellent communication skills with empathy, emotional intelligence, and adaptive advisory ability.
- Curious, analytical, and comfortable applying emerging AI tech (chatbots, generative AI, no/low-code tools) to improve workflows.
- Detail-oriented, confidential, and committed to continuous improvement; global HR experience or multilingual skills a plus.
Work Environment
- Hybrid (3 days/week in office) with global People Operations, People Tech, and Transformation teams.
- Fast-paced, employee-centric culture focused on innovation and process excellence.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
